I haven’t installed CIS as AV only. I understand though that Defense + would be enabled in the AV only as well. Go to Defense + - → Advanced → Computer Security Policy → look up winword.exe → make it a trusted application.
I did not specifically state to delete the rule under Defense +. Was the rule you deleted the one under D+?
When deleting the rule for explorer.exe does not work try deleting the rule for winword.exe. Does it happen with AV enabled and does it happen with AV disabled?
try this D+ tab at top → my blacked files, is there anything there? Also look in these places and let me know, my own safe files and av tab at top → scanner settings → exclusions anything there? Let me know what you find, I just tried repeating with word for me and everything is fine, I have a feeling something got blocked by accident.
weird, try this, right click on the comodo shield in the task manager, go to configuration and pick a different one. Now try using word again, if it works there must be something in one of your rules blocking word. You will basically have to go through all of the rules to see where it is.
I am also experiencing a problem running Word with Comodo AV. We do not have the firewall installed. We are using Word XP with WIndows XP Professional SP3. I tried deleting the explorer.exe rule but that made no difference. We basically used to default settings when installing Comodo AV. Any more suggestions?
Have exactly the same problem with the same symptoms and tried the same resolutions with the same lack of success.
Can’t find winword.exe listed anywhere in any Comodo setting but when I disable Comodo AV I can save files to Word.
Worst thing is, with Comodo AV enabled at any level it will delete the .DOC file and it can not be recovered when you try to save it and the “Word can not complete the save due to file permission error” error pops up.
This problem is far too dangerous to leave Comodo AV activated and going unprotected is almost as dangerous.
Ditto. In the meantime, when the error occurs, the user CAN hit “retry” on the error message, then essentially “Save As” the .doc. But as at least one of my users has done, if they, out of frustration, without thinking just quit, then they’ve lost their document (the open copy they were working on AND its original saved version).