To describe my problem, I have to give the whole back story. Please bear with me as I detail it out.
I have several customers who we sign up for Comodo ASG who all use Exchange 2007 - 2010. We have been using Comodo as the outbound send-connector with no issues until a few customers have been notifying us that local and state (US) and government email (@state.fl.us, for example) are blocking their email. I contacted the mail admins of a few of these local county governments only to find they block any non-domestic mail source. Since the email is sending out through CASG - which is hosted in France - we had to change something. For Verizon FiOS customers, we started sending out through Verizon using stunnel and find it works perfectly. Unless you are sending to a Comodo customer - like ourselves - i.e. they email us of an issue.
What we are finding is email can be delayed upwards of 11 hours from Verizon.net to our Comodo mail system. What I also notice is the email is received close to the same minute it was sent, just off by more than 1 hour. In other words, if the email was sent at 3:22 pm I could end up receiving the email at 5:23pm, 8:23pm, 11:23pm or any other time in there with the hour being the only thing that is “off”.
I am sure this is a Verizon issue here, but what more can we do? Not sure if any of you have had the rare pleasure to spend some quality time in queue a, transferring to queue b, then going to residential sales, then back to business support, etc. The likelihood that I’ll get anybody on the phone who has the ability to fix this or even knows how is slim to none. Hence why this issue is still occurring.
Is there any talk of creating an outgoing server for CASG in the US? Problem is I can either fix Verizon or convince the state of FL, and possibly all others including the local county governments to stop blocking non-domestic email. I’d probably have more luck talking to my congressmen to pass a bill to STOP blocking email from CASG than getting Verizon to realize there’s an issue and fix it. But still…
We are already considering looking at other services for smarthosting email that will resolve our issues with sending to these local and state governements. But even when I sign into a Verizon.net webmail account and send an email to a CASG protected email account, the message will still be delayed. Any ideas if this v2.0 upgrade will stop Verizon and others from blocking the service? Pretty sure the IP addresses aren’t changing, but maybe they are.