Comodo AntiSpam

I have had a very good experience with Comodo, with one exception. your anti Spam program. The only reply I have had from them is we need more info about your computer. Which I gave, a few days ago like the first time I contacted them a few weeks ago. no answer. What exactly did you guys do hire someone from IBM or MicroSoft? Because unlike the other areas of Comodo they don’t seem very friendly. I am currently having a problem and have had this problem for a few weeks since I installed this program, I only know of one way of solving this problem, but that would involve uninstalling this program.