A. THE BUG/ISSUE:
- What you did: Did a clean install of comodo firewall. After the installer completes nothing seems to happen. I looked in the task manager and saw that cistray.exe and cmdagent.exe were running. after about 10 minutes i get an error (screenshot attached) then it asks if i want to run the diagnostics (report attached)
- What actually happened or you actually saw: comodo firewall seemed to install properly but it cant start without an initial reboot. After running the diagnostics like comodo asked me to, it didnt find any problems.
- What you expected to happen or see: i expected the GUI to appear and ask me for a reboot.
- How you tried to fix it & what happened: Tried to reintall, making sure all traces were removed. this did not help.
- If a software compatibility problem have you tried the compatibility fixes (link in format)?: i dont think its a compatibility issue.
- Details & exact version of any software (execpt CIS) involved (with download link unless malware): N/A
- Whether you can make the problem happen again, and if so precise steps to make it happen: Everytime i do a clean install of comodo firewall or internet security i receive this error.
- Any other information (eg your guess regarding the cause, with reasons): My computer is the only time iv seen this happen so idk whats going on. i dont really have much running in the background and dont have any other security apps installed.
B. FILES APPENDED. (Please zip unless screenshots).:
0. A diagnostics report file (Click ‘?’ in top right of main GUI) Required for all issues): Report attached after the error occured.
- Screenshots of the 6.0 Killswitch Process Tab (see Advanced tasks ~ Watch Activity) or 5.x Active Process List. If accessible, required for all issues:: Screenshot attached of process hacker since comodo wasnt fully installed yet. I took the screenshots before the initial reboot.
- Screenshots illustrating the bug: Screenshot attached of the error comodo displayed
- Screenshots of related CIS event logs: N/A
- A CIS config report or file: Attached
- Crash or freeze dump file: N/A
- Screenshot of More~About page. Can be used instead of typed product and AV database version: Attached
C. YOUR SETUP:
- CIS version, AV database version & configuration: screenshot attached of about screen
- a) Have you updated (without uninstall) from a previous version of CIS: No clean install
b) if so, have you tried a clean reinstall (without losing settings - if not please do)?: - a) Have you imported a config from a previous version of CIS: No
b) if so, have U tried a standard config (without losing settings - if not please do)?: - Have you made any other major changes to the default config? (eg ticked ‘block all unknown requests’, other egs here.): Default settings; firewall config
- Defense+/HIPS, Autosandbox/BBlocker, Firewall & AV security levels: d+ disabled; firewall safe mode; BB disabled;
- OS version, service pack, number of bits, UAC setting, & account type: Windows 7 ultimate x32; sp1; UAC disabled; admin
- Other security and utility software currently installed: peerblock on demand. loginpro but this reproduced when loginpro was not installed.
- Other security software previously installed at any time since Windows was last installed: none
- Virtual machine used (Please do NOT use Virtual box)[color=blue]: N/A
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