CIS update

willyty · August 3, 2011, 5:45pm

Hi, I’m using CIS 5.5.195786.1383 virusdatabase 9617. During the last couple of days I am invited to install a new update. When I click OK, a small screen is displayed telling me <>. This screen stays on my screen for more than 15 hours without changing. When I click ‘cancel’, I must confirm with OK. In the Windows taskmanager I see that during the ‘update’ cfpupdat.exe uses 13% cpu. So I think something is working, but without an end. Does anyone knows what’s wrong?

Citizen_K · August 3, 2011, 10:41pm

Try running Diagnostics and see if that helps or not.

nurdremes · August 5, 2011, 12:00pm

I’m having the same problem, although I didn’t try for more than a couple hours. Ran diagnostics & it says there’s nothing wrong.

Citizen_K · August 5, 2011, 2:16pm

Can you look up the version numbers of the platform.dll in the CIS installation folder and the repair folder?

nurdremes · August 5, 2011, 11:18pm

Couldn’t find an installation folder to look in to give you the info you requested. Just uninstalled & reinstalled CIS & updates went through with no problem.

srsbiz · August 7, 2011, 11:56am

Hi, I’ve got the same problem, platform.dll & repair/platform.dll are the same, their version numbers are:

File version:    5.4.57996.1354
Product version: 5.4.189068.1354

Citizen_K · August 7, 2011, 5:20pm

Is it the platform.dll that is causing the problems with you?

srsbiz · August 7, 2011, 9:20pm

OK, I’ve managed to update CIS without reinstalling. All I have to do was to rename / remove platform.dll & signmgr.dll from C:\Program Files\COMODO\COMODO Internet Security\
I have checked them with unlocker 1.9.1 and they were not used by any process and I was informed that renaming will require administrator privileges, but cfpupdat.exe started without asking for privileges escalation, maybe here is the problem.