The bug/issue
-
What you did:
Click on View Defense+ Events -
What actually happened or you actually saw:
Comodo GUI freezing (white background, waiting to respond message). After a long time (about a minute) The window opened.
Same problem happens with the Log Viewer once you scroll to the entry. -
What you expected to happen or see:
Log Window opening. -
How you tried to fix it & what happened:
deleting all logs with log viewer helps. -
If its an application compatibility problem have you tried the application fixes here?: no
-
Details & exact version of any application (execpt CIS) involved with download link: none
-
Whether you can make the problem happen again, and if so exact steps to make it happen:
steps to reproduce:
open an unknown program from an UNC path: \computer\share\some.exe
a CIS alert will appear
Answer the alert.
Disconnect \computer from the network.
(could be necessary: reboot to clear icon cache)
Open the Comodo Log viewer or click on View Defense+ Events
The GUI will hang. -
Any other information (eg your guess regarding the cause, with reasons):
This is probably caused by CIS trying to fetch the program’s icon. It should be fixable by using a new thread to get the icon in background, so that the GUI will not be blocked.
Files appended. (Please zip unless screenshots).
- Screenshots illustrating the bug: yes
- Screenshots of related CIS event logs and the Defense+ Active Processes List: no
- A CIS config report or file: no
- Crash or freeze dump file: no
Your set-up
- CIS version, AV database version & configuration used: 5.3.176757.1236, 7809
- a) Have you updated (without uninstall) from CIS 3 or 4: no
b) if so, have you tried a clean reinstall (without losing settings - if not please do)?: - a) Have you imported a config from a previous version of CIS: no
b) if so, have U tried a standard config (without losing settings - if not please do)?: - Have you made any other major changes to the default config? (eg ticked ‘block all unknown requests’, other egs here.): no
- Defense+, Sandbox, Firewall & AV security levels: D+=safe , Sandbox=off , Firewall = custom policy, AV = on
- OS version, service pack, number of bits, UAC setting, & account type: Win7 RTM x64 UAC on, Admin
- Other security and utility software installed: no
- Virtual machine used (Please do NOT use Virtual box): no
EDIT: More info on OS & User (although I don’t believe it’s relevant)
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