this is not a formal report
I will file full report if necessary
when I run utorrent either virtual or non virtual it causes CIS to crash while showing the connect to internet alert
when I click anywhere on the permissions pop up (allow/block/treat as/remember my answer) the permissions pop up freezes and all of CIS through the GUI gets really slugish
the only way to unstick the pop up is by rebooting, the machine then sticks at Shutting Down forcing a hard reboot
I have done this consistently with different settings each time - same result
is this isolated to me ?
I am running u torrent 3.2.3 which is the latest version of utorrent. release notes on 3.2.3 say it is compatible with windows 8 and i have no problems and very nice torrent rates. i also have used utorrent with beta 2626, and 2639 of cis 6 with no problems with an older version of utorrent and windows 8 before 3.2.3 came out.But i have only used utorrent 3.2.3 with cis 6-2674. what’s your setup. never had a problem.
Mine is Windows 8 Pro x64
Comdodo cis 2675 firewall
thanks for response
It seems that I have a conflict somewhere
I’m running W7 x64
I’m gonna do a full bug report later today
as a side note I installed deluge which ran with no issue at all
when I run utorrent it opens and appears to be running fine until I get the firewall permissions pop up, the pop up and alert sound flicker on and off for several seconds until it “settles”
when I press the - remember answer/allow/treat as - button the alert pop up freezes this happens whichever button I press. the pop up “sticks” and steals focus.
If I try to enter CIS through the GUI it feels very slow and unresponsive, all over windows functions work fine, task manager shows 100% CPU and CIS.exe CISTray.exe are running very high.
I have recreated this running Utorrent from a virtual/non-virtual browser via magnet links
this didn’t happen during any of the beta’s
After a few minutes the CIS GUI becomes totally unresponsive and the initial pop up is still there stealing focus
I’m forced to reboot system to "restart CIS.
When rebooting the machine freezes at the “shutting down” message forcing me to perform a hard reboot, the system then restarts normally
What you did:
started Utorrent via a magnet link in a virtual waterfox also started Utorrent via a magnet link in a non-virtual waterfox - same result. Aso same result if ran from a virtual/non-virtual instance of dragon
What actually happened or you actually saw:
The firewall alert pop up flickers before actually popping up, Then freezes causing CIS to crash when any button pressed
What you expected to happen or see:
The firewall alert pop up popping up and disapearring when suitable button pressed
How you tried to fix it & what happened:
was forced to reboot as pop up steals focus and CIS GUI freezes
If a software compatibility problem have you tried the compatibility fixes (link in format)?:
Details & exact version of any software (except CIS) involved (with download link unless malware):
Whether you can make the problem happen again, and if so precise steps to make it happen:
happens consistently when step 1 is followed
Any other information (eg your guess regarding the cause, with reasons):
I’m guessing at a compatibility issue
B. FILES APPENDED. (Please zip unless screenshots).:
A diagnostics report file (Click ‘?’ in top right of main GUI) Required for all issues):
CIS version, AV database version & configuration:
Comodo Internet Security Version 6.0.260739.2674
a) Have you updated (without uninstall) from a previous version of CIS:
b) if so, have you tried a clean reinstall (without losing settings - if not please do)?:
b) if so, have U tried a standard config (without losing settings - if not please do)?:
Have you made any other major changes to the default config? (eg ticked ‘block all unknown requests’, other egs here.):
Defense+, Sandbox, Firewall & AV security levels:
Proactive - HIPS off
sandbox level - fully virtual
OS version, service pack, number of bits, UAC setting, & account type:
Windows 7 x64 (Service Pack 1)
Other security and utility software currently installed:
Zemana anti logger free beta
Other security software previously installed at any time since Windows was last installed:
ExploitShield - protection disabled and turned off due to previous conflict with waterfox
Virtual machine used (Please do NOT use Virtual box):
Not a virtual machine.
ok I have tried to recreate the issue so I have accurate screens of processes
I cannot get utorrent to run from a magnet link in any browser now virtual or non
I have uninstalled and reinstalled utorrent to no avail
I have the same issue with deluge
the only differance between I can think of between now and yesterday when I reported bug is I have uninstalled Tool Wizz TimeFeeze
What do your CIS (FW, D+, AV) logs say when Utorrent will not run? Could you post them please?
Would you mind uninstalling timefreeze (appropriate name?), and giving it a whirl.
Or simpler take a restore point, then do a restore back to yesterday, as installation will probably have triggered one. (There should be a restore point entry marked Timefreeze which mean before TimeFreeze).
Ok seems the issue was connected to time freeze (forgot it was there)
I have uninstalled utorrent ran ccleaner and rebooted
all seems good now
thanks mouse1 for your time and I apologize for wasting it
I can only think this was connected to TimeFreeze some how, I will try and recreate issue again when I have more time and report findings back here so this can be confirmed or not
I will still post logs if needed or provide any info if required
Thank you very much for your report in standard format, with all information supplied. The care you have taken is much appreciated by Comodo, and will increase the likelihood that this bug can be fixed.
Developers may or may or may not communicate with you in the forum or by PM/IM, depending on time availability and need. Because you have supplied complete information they may be able to replicate and fix the bug without doing so.