Greetings,
I’m using Windows 11 home fully updated (25H2 OS Build 26200.8328) and CIS 2025 Complete (12.3.4.8162).
Yesterday, while leaving the computer on for a few hours not touching anything CIS 2025 Complete crashed. When I came back, the CIS widget was gone, CIS icon in the system tray was absent and under Task Manager > Processes only three CIS 2025 background processes were running; no CIS 2025 active Process / App was running. I found the following logs of the crash in Event Viewer > Windows Logs > Application:
I’m rather concerned that the firewall was off for a few hours considering it blocks frequent “IP in” connections and that HIPS was not working at the same time.
After the crash, sfc /scannow found and fixed corrupted files. C:\Windows\Logs\CBS\CBS.log shows that the scan repaired 0 files suggesting that only packages Metadata were fixed:
2026-05-10 23:23:43, Info_______________CSI 0000024c [SR] Repairing 0 components . (Line obtained via: findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log > "%userprofile%\Desktop\SFC_Details.txt" )
After sfc /scannow, dism /online /cleanup-image /checkhealth listed that “the component store is repairable”. While dism /online /cleanup-image /restorehealth (ran manually on May 11th) also appears to have fixed metadata:
The data in the above picture has been retrieved via PowerShell:
Select-String -Path "C:\Windows\Logs\CBS\CBS.log" -Pattern "corrupt","repair","cannot","mismatch" | Out-File "$env:USERPROFILE\Desktop\CBS_Corruption_Report.txt"
Interestingly, that later command also lists two corrupted Bluetooth drivers (BthA2dp.sys and BthHfEnum.sys) that appears to have been repaired at the time of running sfc /scannow, but weren’t shown via findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log > "%userprofile%\Desktop\SFC_Details.txt" (if that makes any sense)…
Also, is there something greater than only metadata fixes and corrupted Bluetooth drivers here considering the CIS crash?
Hoping the current report will lead to improvements in CIS 2025 quickly. Meanwhile, is there any way to prevent CIS from crashing alike again?
Thanks in advance,
Best regards,
B