CIS had a problem and terminated.
A. The bug/issue
- What you did: I was watching some stupid pet videos (embedded in webpage) using Comodo dragon,
- What actually happened or you actually saw: a window popped up that said something like"there was a problem with CIS and it had to terminate, and that I should e-mail the DUMP file, but the window closed before I could get more details, so I am posting it here.
- What you expected to happen or see: nothing
- How you tried to fix it & what happened: restarted CIS and everything seemed to work fine, even when I went I went to the same webpage and watched the same video.
- If its a software compatibility problem have you tried the compatibility fixes (link in format)?: not applicable
- Details & exact version of any software (execpt CIS) involved (with download link unless malware): Dragon 16.1.1.0
- Whether you can make the problem happen again, and if so exact steps to make it happen: no, happened only once
- Any other information (eg your guess regarding the cause, with reasons): not sure
B. Files appended. (Please zip unless screenshots).
- Screenshots of the Defense plus Active Processes List (Required for all issues): see attached
- Screenshots illustrating the bug: not obtained
- Screenshots of related CIS event logs: not applicable
- A CIS config report or file: see attached
- Crash or freeze dump file: see attached
- Screenshot of More~About page. Can be used instead of typed product and AV database version. see attached
C. Your set-up
- CIS version, AV database version & configuration used: see attached “ABOUT”
- a) Have you updated (without uninstall) from from a previous version of CIS: yes
b) if so, have you tried a clean reinstall (without losing settings - if not please do)?: no - a) Have you imported a config from a previous version of CIS: no
b) if so, have U tried a standard config (without losing settings - if not please do)?: - Have you made any other major changes to the default config? (eg ticked ‘block all unknown requests’, other egs here.): no
- Defense+, Sandbox, Firewall & AV security levels: D+= safe mode , Sandbox= disabled , Firewall = safe mode , AV = stateful , config = proactive, enhanced protection mode enabled
- OS version, service pack, number of bits, UAC setting, & account type:Windows 7 Professional, 64-bit 6.1.7601, Service Pack 1, admin account, UAC = “default - notify me only when programs try to make changes to my computer”
- Other security and utility software currently installed: Super antispyware with realtime active, on demand malwarebytes, on demand hitman pro, TDSSKiller on demand, CCE (windows defender is turned off)
- Other security software previously installed at any time since Windows was last installed: none
- Virtual machine used (Please do NOT use Virtual box): no, production machine was used
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