CIS button live help not work [M1441]

The button Live Help in CSI not work, nothing happen when is pressed on Premium.

1: CIS version:
2: OS version:
Windows 8.1 64 bit
3: What you did:
Opened comodo GUI and press live support button
4: What you actually saw:
no chat opened
5: What you expected to happen or see:
gekbuddy chat to open
6: If possible attach a screenshot illustrating the GUI problem

[attachment deleted by admin]


Thank you for the feedback, we will try reproducing to understand the problem and let you know accordingly.

Kind Regards


Thank you again for being available for our Q/A team. If the problem persists, please don’t hesitate to reach out to us.

Kind Regards

I’m avaiable right now for your remote connection for see the issue. PM me if you read this message in time.

Was this issue resolved?

No :slight_smile:

Since this is just a simple GUI problem can you edit your first post using the required format titled GUI bug reporting format:;msg743201#msg743201

its much shorter than the standard bug format


Can you do it for me? Thanks

I have a lot of work to do going through all these bug reports. it wont take you more then a few minutes.


Done sorry,
i was from mobile device.
Done now with the PC

Thank you very much for your report in standard format, with all information supplied. The care you have taken is much appreciated by Comodo, and will increase the likelihood that this bug can be fixed.

Developers may or may not communicate with you in the forum or by PM/IM, depending on time availability and need. Because you have supplied complete information they may be able to replicate and fix the bug without doing so.

Should be fixed with CIS so moving to resolved. If you feel this is not fixed please PM a moderator. Thanks.