Today I am having a problem with CSE nagging me. I still have not installed my certificate, and I actually kind of appreciate CSE reminding me that I need to do so. One reminder a day, when I start up is really enough.
Today, though, I am getting the popups on the order of every sixty seconds. I timed them. And if I do not reply quickly enough I get another message saying “Comodo SecureEmail Settings Wizard is already in progress.” I assumed that meant that CSE was installing an auto-update, but I still did not appreciate having to close the popup so that I could go on with my very important weekend Internet work.
Ooh, and now I have a new message saying that “CSE is not installed or the installation is corrupted. Please run Comodo SecureEmail setup first.” I didn’t ask to make changes to CSE today; CSE seems to have initiated them. So why is it guilt-tripping me?
I hope other users are not running into these popups gone amok, and that it’s just because I’m too lazy/busy to work on installing my certificate. Thanks, everybody.
Could you please provide more information about problem you have with CSE ?
Which OS are you using ? (e.g. Windows 7 Pro x86 )
Which CSE ver. do you have?
Which CSE version was installed before ?
Which e-mail client do you use?
Under which account (administator, limited account) have you run CSE ?
It seems you installed CSE in LSP mode, didn’t you ?
Which Internet browser do you use?
Could you provide screenshot of active processes when you are having a problem with CSE (when it reminds and nagging you ) ?
It would be better if you attach a screenshot of active process using Process Explorer utility
Do you have any security software installed ? If so, could you list it.
Hi Curlin, there are only a limited number of moderators on at any one time and occasionally messages get missed. Ofthen reporting a post that hasn’t been responded to or PMing an online Mod qill provide a quick response.
Katherine,
My advice is for you to re-install your certificate and CSE. Use the following procedure (note: you’ll need your certificate password to hand so it might be worth storing it temporarily in a text file or password manager.
Uninstall CSE first and then export your certificate from explorer by right clicking the explorer icon and clicking Properties. Go to the “Content” tab and clickon “Certificates”. Then click Export and export your certificate to somewhere on your desktop or in a special folder. Now still in the Certificates Window and remove your certificate.
Next go back to where you exported your certificate. Right click and select “Install” you will be prompted for your certificate password to install it correctly. Now, reinstall CSE.
Finally, go into Outlook and click Tools>>Options and click on “Security” Where it says Default Setting there is a drop down. Make sure your certificate is selected there. Also make sure that “Add digital signature to… & Encrypt Contents” are UNCHECKED.
This should fix your issued. If you need any further assistance or info don’t hesitate to pm me.
Several friends much more knowledgeable than I scratched their heads over this problem. After a hearty laugh at me, they decided that the problem may be the fact that I use webmail (not an email client). Could that be it? I only use yahoo and hotmail on this machine.
Yes, you need an email client to run CSE. I would suggest Thunderbird 3 (it is free) as there are webmail plugins you install into thunderbird that allow you to access your webmail accounts - hotmail, gmail, AOL. I couldn't get yahoo to work however.
