CD crashes when attempting to install extension

Comodo Dragon - CD Bug Reports - CD
1

Specific symptoms of the bug and steps you can take to reproduce it (step by step).
Installation via Google Chrome Web Store

  1. Click button to install extension.
  2. Dialogue box appears asking to confirm extension installation.
  3. Confirm installation.
  4. CD crashes - Windows box appears “Comodo Dragon has stopped working” and Comodo Dragon box appears “Whoa! Comodo Dragon has crashed. Relaunch now?”

The Windows error box gives the following details:
Problem signature:
Problem Event Name: APPCRASH
Application Name: dragon.exe
Application Version: 27.1.0.0
Application Timestamp: 51adfd18
Fault Module Name: dragon.dll
Fault Module Version: 27.1.0.0
Fault Module Timestamp: 51adfc81
Exception Code: c0000005
Exception Offset: 00117e72
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 3081
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

Installation via Windows Explorer

  1. Open dragon://extensions
  2. Drag Chrome extension installation file (*.crx) from Windows Explorer window to dragon://extensions window (LastPass installer downloaded from LastPass website)
  3. Dialogue box appears asking to confirm extension installation
  4. Confirm installation
  5. CD crashes - Windows box appears “Comodo Dragon has stopped working” and Comodo Dragon box appears “Whoa! Comodo Dragon has crashed. Relaunch now?”

The Windows error box gives the following details:
Problem signature:
Problem Event Name: APPCRASH
Application Name: dragon.exe
Application Version: 27.1.0.0
Application Timestamp: 51adfd18
Fault Module Name: dragon.dll
Fault Module Version: 27.1.0.0
Fault Module Timestamp: 51adfc81
Exception Code: c0000005
Exception Offset: 00117e72
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 3081
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

Specific steps you have taken to try to resolve it.
As it happens, this is happening on a fresh installation of CD on a clean installation of Windows! I’ve been restarting between every program installation.

Comodo Dragon Version
Dragon 27.1.0.0 (stable), happened in previous version too (update notification appeared soon after I first encountered this issue).

Plugins/Themes installed in Comodo Dragon
Themes: nil
Plugins: Chromoting viewer, Adobe Reader, iTunes Application Detector, QuickTime Player, Java™, Windows Live Photo Gallery, Adobe Shockwave Player, Silverlight, Adobe Flash Player
Extensions: Comodo Share Page Service, Comodo Web Inspector, Xmarks Bookmark Sync

Windows version
Windows 7 Home Premium (64-bit)

UAC status
Enabled

System Drive where Windows is installed
C:\

Place (installation path) where Comodo Dragon is installed
C:\Program Files (x86)\Comodo\Dragon (the default path)

User privileges
Administrator

If you have Google Chrome installed then please mention it’s version and whether the same issue reproduces with it.
I don’t have Google Chrome.

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2

Hi vickelchen,
Thank you for the extensive report.

I noticed you have a long list of extensions, have you tried with all 3rd party extensions disabled?
I can not reproduce the issue myself, it will install issue free via Drag’n’Drop the .crx file or from the Web store.

In case of a corrupt Dragon user profile, you could try one of the following.

You could try the Portable version, this will eliminate any Dragon user profile issues.
Note: The Portable will not effect your installed version.
Portable Version

You could also create a new user profile without re-installing, but please note bookmarks, extensions, personal settings and preferences, etc will not automatically roll over to the new profile.
To create a new user profile in Comodo Dragon

I recommend backing up your bookmarks to a HTML file before hand, they can then be easily imported into the new profile.
Importing And Exporting Bookmarks
Of course trying any of the above is your choice.

Thank you.

3

Thanks for your help! Oddly enough, it worked the first time I tried it after posting this report even though I hadn’t yet changed anything. Go figure.

4

Thanks for your reply.
Some unknown glitch, good to hear all is OK now. :slight_smile: