cCloud 3.0.0.66 BETA bug reports

Beta Corner - CB
1

Please post all bug reports & BSOD’s here.
Be sure to describe the problem and include:

  • Your Operating System (and whether it’s 32bit/64bit);
  • Other Backup & Security Software Installed;
  • How you produced the problem;
  • How you tried to resolve the problem;
  • Screen-shots with the error (if any);
  • if the issue is a BSOD, please post all the dump files in \Windows\Minidump folder (you can compress them)
  • if the issue is a crash, program stops responding or freezes please see this topic
  • if the issue is an error (not program crash or freeze) please run the dbgInfo.bat in installation folder and post the resulting cbu file.
  • Any other Additional Information (for example, any non-default settings used);
2

Operating System: Windows 7 x64
Other Backup & Security Software Installed: Dropbox, Malwarebytes Anti-Exploit
How you produced the problem:

I have problem with login, it is successful, but in some cases turn back to login page under Comodo Dragon, I have not tried it in other browser.

Download app function does not work. I clicked my email then Download app and the main page loaded again.

Refer friends does not work. I got invite link, sent to my friend but it has problem.

Screen-shots with the error (if any):

Refer friends:

3

Hi,

Is there an error message displayed?

The product is in BETA. Download links from email will work once the product goes public.

Thanks

4

You can also download windows clients from here: https://beta.ccloud.com/download.html

5

No, there are not any error message when I have this sign in problem.
Refer friends problem also because of status beta like download links from email?

Thank you for download link of clients.

6

Hi,

Issue1: Greyed-out contextual menu after first DropZone upload & successful sync / the app does not start after pc restart resulted from application repair

Environment:

  • i5, running at 2.6GHz, 4GB RAM
  • Win7 x64 (no updates or service packs installed)
  • Avira Free Antivirus - enabled , Windows Firewall - enabled;
  • no previous installations of other Comodo products

Actions performed:

  • installed to default location;
  • log into account;
  • drag&drop the “cDrive” installer into the DropZone;
  • execute the “sync now” contextual option;
  • attempt to access the contextual menu after receiving the notification of fully sync

What happened:

  • contextual menu options were greyed out
  • wait 15-20 minutes, contextual menu options were still greyed out;

Actions performed:

  • collected debug logs;
  • create memory dump file for “ccloud.exe” (state1);
  • used the “repair” functionality, restarted the pc;
  • attempt to access the contextual menu;

What happened:

  • nothing happened when right-clicking the tray icon;

Actions performed:

  • attempt to launch the application from its desktop shortcut;

What happened:

  • nothing happened when launching the app;

Actions performed:

  • created memory dump file for “ccloud.exe” (state2);
  • created memory dump file for “cosservice.exe” (state2).

#debug logs are attached;
#screenshot is attached;
#memory dump files can be found here: Dropbox - Error

Regards,
avakill01

[attachment deleted by admin]

7
  • Your Operating System (and whether it’s 32bit/64bit); Windows 7 and 8 , x32
  • Other Backup & Security Software Installed; COMODO Internet Security 6.3.294583.2937
  • How you produced the problem;
  1. lasted CIS (COMODO Internet Security 6.3.294583.2937) and ccloud 3.0.0.66 beta installed
  2. change the widget config (ex. position move, check ‘always on top’)
  3. un-install cCloud
  4. reboot
  5. widget is initialized

  • How you tried to resolve the problem; None

  • Any other Additional Information (for example, any non-default settings used); i tested on fresh windows state (only installed driver and windows update).

8

Hi,

Environment: same as first post

Actions performed: attempt to resize the DropZone

What happened: the DropZone can be resized (see screenshot)

Regards,
avakill01

[attachment deleted by admin]

9

Hi,

Apparently, a user can’t have both BETA products installed (cCloud and cDrive). Attempting to install one of them results in uninstalling the other prior to the installation. Please confirm if this the correct functionality or not.

Regards,
avakill01

10

Hi avakill01,

You can use only one product on your machine.
Thank you for your support.

11

Hi,

So only one product. Ok great! And what about the other issues described in my previous posts?

Regards,
avakill01

12

Is the “Online Sync” folder the only folder that can be added to the online storage? On previous CCloud programs, I could right-click a folder and the option to add it to CCloud would be present in the context menu. It is not there on the CCloud Beta version right now.