CCAV Crash

1. What actually happened
I have click on “Settins” and Comodo Cloud Antivirus crashed.
2. What you did to cause that to happen, step by step

3. If you repeat these steps does the same thing always happen
4. What you expected or wanted to happen
I want so look at the Settings?
5. Operating system, whether 32 or 64bit, and service pack number
Windows 7 , 64bit, SP 1
CCAV full version number (from Help ~ About)
6. Any other security or sandbox software installed now or previously
7. Does this problem occur if you load the default configuration and reboot
8. Any other relevant information (eg Your guess at the reason for the bug)
9. Links to requested files

Fix it please!

Here the Errorcode:

  Problemereignisname:	BEX
  Anwendungsname:	ccavsrv.exe
  Anwendungsversion:	1.1.59916.183
  Anwendungszeitstempel:	571a163c
  Fehlermodulname:	ccavsrv.exe
  Fehlermodulversion:	1.1.59916.183
  Fehlermodulzeitstempel:	571a163c
  Ausnahmeoffset:	001d3bf9
  Ausnahmecode:	c0000417
  Ausnahmedaten:	00000000
  Betriebsystemversion:	6.1.7601.
  Gebietsschema-ID:	1031
  Zusatzinformation 1:	1e08
  Zusatzinformation 2:	1e08be72400a427ae694d90201d5d8ff
  Zusatzinformation 3:	7673
  Zusatzinformation 4:	76730cf92cf17125ed8a6fa55216a8a7

Hi Hesio,

Thank you very much for your bug report. Our QA will check in detailed and get back to you.

For your information

Kind Regards

Hi Hesio,
Could you please give me the dump file? it’s location at C:\ProgramData\COMODO\CCAV\dumps.
Thanks in advance!

This directory is empty.

But I have found a another file:


Thanks for your help Hesio, this log has no related with crash, so we need get the dump file, you can have a try with below tool, (pickupcode:a8c0)
1.Run CMD.exe as administrator, then run procdump.exe -ma -i c:\dumps in CMD
2.Try to reproduce CCAV crash
3.Check and pick up dump file under c:\dumps

Thank you in advance!

Hello Flykite,

I have reproduce the Crash with the procdump.exe.

Here is the dump File:

I have zipped it with 7z

Hi Hesio,

Thanks for your help, i will ask dev to check it. Then reply you.

Hi Hesio,
This issue confirmed by dev, we will fix it in coming version. and then let you know.
Thanks a lot!

Moving to Resolved unless you still experience this issue please reply here or PM a bug board moderator.