I get the following error shortly after logging in windows 10 after start or restart and then several times during the day.
It makes applications launches impossible for several minutes ; the computer doesn’t freeze but gets highly unresponsive.
I use the AV in statefull mode.
Faulting application name: cavwp.exe, version: 12.1.0.6914, time stamp: 0x5da874ac
Faulting module name: Framework.dll, version: 6.5.0.956, time stamp: 0x5d9caed5
Exception code: 0xc0000005
Fault offset: 0x0000000000008c32
Faulting process id: 0xb54
Faulting application start time: 0x01d5fc6d5b7071a7
Faulting application path: C:\Program Files\COMODO\COMODO Internet Security\cavwp.exe
Faulting module path: C:\Program Files\COMODO\COMODO Internet Security\Framework.dll
Report Id: 07954f67-fc1c-43ae-8227-ac47d155c21d
Faulting package full name:
Faulting package-relative application ID:
exact same problem as yours
I tuned the darn process: low priority + affinity set to 2 cores on 6 (Bitsum Process Lasso comes handy for this)
puter working fine since (fingers crossed)
I hope it helps
we shall be waiting for that “stable update that should fix this known issue” ;D
Thank you for providing the requested dump and I have forwarded your crash-dump to my developing team members for further investigations.
Have a nice day!
Can you reproduce the problem & if so how reliably?:
No it happens randomly
If you can, exact steps to reproduce. If not, exactly what you did & what happened:
CIS crashs randomly, It freezes my PC, I must hard reset my computer to solve this issue.
One or two sentences explaining what actually happened:
CIS crashs, but still running in task bar, it freezes my PC.
One or two sentences explaining what you expected to happen:
Not to crash randomly
If a software compatibility problem have you tried the advice to make programs work with CIS?:
Any software except CIS/OS involved? If so - name, & exact version:
No
Any other information, eg your guess at the cause, how you tried to fix it etc:
I used “Comodo unistaller tool” to remove CIS and I clean install CIS but it still crashs with the same error.
B. YOUR SETUP Exact CIS version & configuration:
CIS Version : 12.1.0.6914
CIS Configuration : Comodo internet security : Active - Configuration.zip attached
Have you made any other changes to the default config? (egs here.):
No
Have you updated (without uninstall) from CIS 5, 6 or 7?:
No Have you imported a config from a previous version of CIS:
No
OS version, SP, 32/64 bit, UAC setting, account type, V.Machine used:
OS Version : Windows 10 64 Bits Version 1909 (18363.752)
UAC Settings : “Ne jamais m’avertir”
Account type : Administrator, local account
Other security/s’box software a) currently installed b) installed since OS, including initial trial security software included with system:
a=MalwareBytes Free
Nom de l’application défaillante cavwp.exe, version : 12.1.0.6914, horodatage : 0x5da874ac
Nom du module défaillant : Framework.dll, version : 6.5.0.956, horodatage : 0x5d9caed5
Code d’exception : 0xc0000005
Décalage d’erreur : 0x0000000000008c32
ID du processus défaillant : 0x664
Heure de début de l’application défaillante : 0x01d60b1fc90ada49
Chemin d’accès de l’application défaillante : C:\Program Files\COMODO\COMODO Internet Security\cavwp.exe
Chemin d’accès du module défaillant: C:\Program Files\COMODO\COMODO Internet Security\Framework.dll
ID de rapport : b395af56-4722-424e-af92-f20cc15b2149
Nom complet du package défaillant :
ID de l’application relative au package défaillant :
Thank you for reporting.These are the known issue in v12.1.0.6914 it’s fixed in the latest Beta/RC versions and it will be reflected in the upcoming stable release.After that will notify you.
Have a nice day.
We pleased to inform you that new version of CIS has been released.So could you please check with this version v12.2.2.7036 and update me.
Have a nice day!
After installing v12.2.2.7036, i decided to use the proactive configuration file instead of my old custom one.
I added a rule to manage svchost.exe to prevent windows to update.
It seemed to be running fine until 2 days ago when i started getting cavwp.exe crashes again.
Then today after a CIS update, i couldn’t connect to the internet with FireFox or Chrome. I could still fping google ip and server name and Tor could also connect to internet.
I uninstalled all CIS components and reinstalled to no avail.
I reloaded my old config, could connect to the internet with no issue and almost immediately got a cavwp.exe crash
Should i create a new topic regarding the connection issue with the proactive config after today’s CIS update ?
Thank you for reporting again.We will check this and did you find any dumps in your CIS folder?If it contains in the sense,Please share me via PM.
Have a nice day!
