cavwp.exe crash and then system hang up

Comodo Internet Security - CIS Resolved/Outdated Issues - CIS
1

Hello,

I have a bug on 3 of my computer, all the same, with comodo, somertime my computer hang for 5 minutes of more. All the system is blocked. I think I nail the issue there :

the application seems to crash :

Faulting application name: cavwp.exe, version: 12.1.0.6914, time stamp: 0x5da874ac
Faulting module name: Framework.dll, version: 6.5.0.956, time stamp: 0x5d9caed5
Exception code: 0xc0000005
Fault offset: 0x0000000000008c32
Faulting process ID: 0xe7ec
Faulting application start time: 0x01d5b5b36908a86a
Faulting application path: C:\Program Files\COMODO\COMODO Internet Security\cavwp.exe
Faulting module path: C:\Program Files\COMODO\COMODO Internet Security\Framework.dll
Report ID: 5a853608-b7cb-4ceb-865f-3f30772c04bf
Faulting package full name:
Faulting package-relative application ID:

after that, all my application report as hang :

The program Microsoft.Photos.exe version 2019.19081.22010.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
Process ID: 6afc
Start Time: 01d5b449514b78b0
Termination Time: 4294967295
Application Path: C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2019.19081.22010.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe
Report Id: 22854ded-fb8a-4d3b-ae08-307c3f86d48f
Faulting package full name: Microsoft.Windows.Photos_2019.19081.22010.0_x64__8wekyb3d8bbwe
Faulting package-relative application ID: App
Hang type: Activation

–

The program GameBar.exe version 3.36.1912.6003 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
Process ID: f6c8
Start Time: 01d5b5ba82ee8dc3
Termination Time: 4294967295
Application Path: C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_3.36.6003.0_x64__8wekyb3d8bbwe\GameBar.exe
Report Id:
Faulting package full name: Microsoft.XboxGamingOverlay_3.36.6003.0_x64__8wekyb3d8bbwe
Faulting package-relative application ID: App
Hang type: Quiesce

–

The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID
{C2F03A33-21F5-47FA-B4BB-156362A2F239}
and APPID
{316CDED5-E4AE-4B15-9113-7055D84DCC97}
to the user DESKTOP-NK5BP67\tsukasa-fix SID (S-1-5-21-1029036547-1299483628-1576016417-1001) from address LocalHost (Using LRPC) running in the application container Microsoft.Windows.ShellExperienceHost_10.0.18362.449_neutral_neutral_cw5n1h2txyewy SID (S-1-15-2-155514346-2573954481-755741238-1654018636-1233331829-3075935687-2861478708). This security permission can be modified using the Component Services administrative tool.

–

The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID
{C2F03A33-21F5-47FA-B4BB-156362A2F239}
and APPID
{316CDED5-E4AE-4B15-9113-7055D84DCC97}
to the user DESKTOP-NK5BP67\tsukasa-fix SID (S-1-5-21-1029036547-1299483628-1576016417-1001) from address LocalHost (Using LRPC) running in the application container Microsoft.Windows.ShellExperienceHost_10.0.18362.449_neutral_neutral_cw5n1h2txyewy SID (S-1-15-2-155514346-2573954481-755741238-1654018636-1233331829-3075935687-2861478708). This security permission can be modified using the Component Services administrative tool.

–
The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID
{C2F03A33-21F5-47FA-B4BB-156362A2F239}
and APPID
{316CDED5-E4AE-4B15-9113-7055D84DCC97}
to the user DESKTOP-NK5BP67\tsukasa-fix SID (S-1-5-21-1029036547-1299483628-1576016417-1001) from address LocalHost (Using LRPC) running in the application container Microsoft.Windows.ShellExperienceHost_10.0.18362.449_neutral_neutral_cw5n1h2txyewy SID (S-1-15-2-155514346-2573954481-755741238-1654018636-1233331829-3075935687-2861478708). This security permission can be modified using the Component Services administrative tool.

If you have any idea. This problem is since one month at least. I think I will have to stop use comodo if no solution can be found :confused:

2

Known issue that is fixed in beta versions, you can use the beta or wait until next stable release.

3

Hi there

where do you find the beta version, plz?

TIA

4

Hello Eric888,

You can’t able to download the BETA version because those binaries are moved to the latest RC.So if you want kindly check in this page.Further if you need any info in the sense,Please don’t hesitate to ping us.
Have a nice day!

Kind Regards,
PD

5

Hi Dharshu, thx 4 the quick reply

I own CIS Pro 12.1.0.6914: am I eligible to the 2020 version?
Would I be, should I use the premium installer? (for I think there’s no way to activate the premium version)
Should I do a clean install or may I upgrade instead?
At last: does this RC fix the cavwp.exe bug ? (quite annoying indeed)

6

Hello.

O.S : windows 10 x64 pro

I get the following error shortly after logging in windows 10 after start or restart and then several times during the day.
It makes applications launches impossible for several minutes ; the computer doesn’t freeze but gets highly unresponsive.
I use the AV in statefull mode.

Faulting application name: cavwp.exe, version: 12.1.0.6914, time stamp: 0x5da874ac
Faulting module name: Framework.dll, version: 6.5.0.956, time stamp: 0x5d9caed5
Exception code: 0xc0000005
Fault offset: 0x0000000000008c32
Faulting process id: 0xb54
Faulting application start time: 0x01d5fc6d5b7071a7
Faulting application path: C:\Program Files\COMODO\COMODO Internet Security\cavwp.exe
Faulting module path: C:\Program Files\COMODO\COMODO Internet Security\Framework.dll
Report Id: 07954f67-fc1c-43ae-8227-ac47d155c21d
Faulting package full name:
Faulting package-relative application ID:

How can i solve the issue ?

7

Wait for stable version to be released soon that fixes this issue.

8

hi guys

exact same problem as yours
I tuned the darn process: low priority + affinity set to 2 cores on 6 (Bitsum Process Lasso comes handy for this)
puter working fine since (fingers crossed)
I hope it helps

we shall be waiting for that “stable update that should fix this known issue” ;D

9

Hi,

I downloaded and installed the RC version and it works like a charm.

10

Unfortunately, cavp.exe just crashed with the RC version.

How to get notified when the stable version is released ?

11

Hello GritNatZ,

Thank you for reporting.Did you got any crash dump on your CIS folder? If you got kindly send me via PM.
Have a nice day!

Thanks in advance,
PD

12

Though it crashed 1 time, it has been stable so far.

13

Hello GritNatZ,

Thank you for your response.Could you please send me your crashdump?
Thanks in advance.

Kind Regards,
PD

14

Hello GritNatZ,

Thank you for providing the requested dump and I have forwarded your crash-dump to my developing team members for further investigations.
Have a nice day!

Kind Regards,
PD

15

Hello Dharshu,

You’re very welcome.

Have a nice day too !

16

Hello,

A. THE BUG/ISSUE

Can you reproduce the problem & if so how reliably?:
No it happens randomly

If you can, exact steps to reproduce. If not, exactly what you did & what happened:
CIS crashs randomly, It freezes my PC, I must hard reset my computer to solve this issue.

One or two sentences explaining what actually happened:
CIS crashs, but still running in task bar, it freezes my PC.

One or two sentences explaining what you expected to happen:
Not to crash randomly

If a software compatibility problem have you tried the advice to make programs work with CIS?:

Any software except CIS/OS involved? If so - name, & exact version:
No

Any other information, eg your guess at the cause, how you tried to fix it etc:
I used “Comodo unistaller tool” to remove CIS and I clean install CIS but it still crashs with the same error.

B. YOUR SETUP
Exact CIS version & configuration:
CIS Version : 12.1.0.6914
CIS Configuration : Comodo internet security : Active - Configuration.zip attached

Modules enabled & level. D+/HIPS, Autosandbox/BBlocker, Firewall, & AV:
Modules enabled : AV (Dynamique) + Firewall (Personnalisé)

Have you made any other changes to the default config? (egs here.):
No

Have you updated (without uninstall) from CIS 5, 6 or 7?:
No
Have you imported a config from a previous version of CIS:
No

OS version, SP, 32/64 bit, UAC setting, account type, V.Machine used:
OS Version : Windows 10 64 Bits Version 1909 (18363.752)
UAC Settings : “Ne jamais m’avertir”
Account type : Administrator, local account

Other security/s’box software a) currently installed b) installed since OS, including initial trial security software included with system:
a=MalwareBytes Free

Attached File:
Configuration.zip
CisReport_x64_v12.1.0.6914_20200405-104125.zip
KillSwitch : I can’t install it, screenshot : KillSwitch_error.jpg

Here is the Event tracing error :

Nom de l’application défaillante cavwp.exe, version : 12.1.0.6914, horodatage : 0x5da874ac
Nom du module défaillant : Framework.dll, version : 6.5.0.956, horodatage : 0x5d9caed5
Code d’exception : 0xc0000005
Décalage d’erreur : 0x0000000000008c32
ID du processus défaillant : 0x664
Heure de début de l’application défaillante : 0x01d60b1fc90ada49
Chemin d’accès de l’application défaillante : C:\Program Files\COMODO\COMODO Internet Security\cavwp.exe
Chemin d’accès du module défaillant: C:\Program Files\COMODO\COMODO Internet Security\Framework.dll
ID de rapport : b395af56-4722-424e-af92-f20cc15b2149
Nom complet du package défaillant :
ID de l’application relative au package défaillant :

Thank you for your help. :slight_smile:

I followed this thread :
https://forums.comodo.com/news-announcements-feedback-cis/comodo-internet-security-2019-v12106914-released-t124993.495.html
and just installed the previous build “12.0.0.6882” of CIS. So far so good. Awaiting patch for the next release.

17

same issue… with multiple computer on W10 x64

18

Hello edouardo & domspiegel,

Thank you for reporting.These are the known issue in v12.1.0.6914 it’s fixed in the latest Beta/RC versions and it will be reflected in the upcoming stable release.After that will notify you.
Have a nice day.

Kind Regards,
PD

19

Hello GritNatZ & edouardo & domspiegel,

We pleased to inform you that new version of CIS has been released.So could you please check with this version v12.2.2.7036 and update me.
Have a nice day!

Kind Regards,
PD

20

Hello Dharshu,

v12.2.2.7036 seems to work just fine. Thanks for the information.

Have a nice day :slight_smile: