CAV file submission

Help for Comodo AntiVirus
1

Hello all.
When I open window of CAV file submission, the program crashes and shuts down itself, and the windows shell is stopped and restarted.

Product Information
Build Version: 2.0.17.58
DataBase Version: 2.0.0.354
AllowDB Version: 2.0.16.52
Program Updates Version: 2.0.17.58
License Information
License Status: Activated
Product Installation Date: 18-nov-2007
Product Activation Date: 18-nov-2007
Program Files Information
CMain.exe: 2.0.12.42
CavApp.exe: 2.0.11.39
CavSn.exe: 2.0.11.41
CavAud.exe: 2.0.9.26
CavMud.exe: 2.0.9.26
Cavasm.exe: 2.0.1.8
CavEmSrv.exe: 2.0.11.40
CAVSubmit.exe: 2.0.11.49
cavengine.dll: 2.0.0.5
System Information
Operating System: Windows XP
Operating System Version: 05.01.2600
Service Pack: Service Pack 2
Internet Explorer Version: 7.0.5730.11
Hardware Information
Central Processing Unit (CPU): AMD Athlon™ XP Processor 3000+
Total Memory: 510MB

2

Hi,

do you have others active security programs when this happens?

3

Hello.
Thanks for your message.
Other software runnig are:

  • AVIRA AntiVir Personal Edition Classic (latest version), with real time contro enabled,
  • Windows Defender,
  • Zone Alarms free.

The real time control of CAV is disabled, HIPS and e-mail control are enabled.

4

Hi pari53, :slight_smile:

You could do a test uninstalling and reinstalling CAVS (cleaning up the system registry).

If problem still persists, it has a bug.

Greetings

5

I have unistalled (with REVO uninstaller) , cleaned registry and reinstalled, but the problem remains.
How do I report this to COMODO?

6

You could open a ticket (https://forums.comodo.com/help_for_comodo_antivirus/how_do_i_raise_a_technical_support_request-t2315.0.html)

but I think it is imminent exit of the new CAVS3, then you make.

Greetings