Can't update?

Comodo Internet Security - CIS AntiVirus Help - CIS
1

Hi all,
Please excuse me if this is in the wrong place, this is my first post.

I can’t seem to update Comodo. Often this problem means a bad internet connection (which is what it says when it tries updating), but I know for a fact I have a pretty good connection.
It’s weird, it starts the update process with a few loading bars and suddenly says “Failed to update the virus signature database. Please check your internet connection and try again later.”
It’s been doing that for awhile now whenever I try to update. I should have done something before but I didn’t think much of it. I’ve tried the usual restart comodo, restart computer, I was thinking of uninstalling and reinstalling Comodo but I thought I’d resort to the web first.

I’m not a computer ■■■■ but I’m not entirely dumb either (just sorta dumb…)

Anybody know what’s going on?

Thanks a lot, please let me know if this is the wrong place.

Kier

2

You mean you can’t update the av definitions or the program (using Check for program updates under Miscellaneous)?

What version are you currently using? Look under Miscellaneous → About.

3

I can’t update the virus signature database. I’m using product version 3.8.65951.477 and Virus Signature Database version 1157. I think I might try uninstalling and reinstalling.

Thanks,

Kier

4

That 3.8.*** is far to old to update.

You should download 3.14., un-install 3.8., and instal 3.14.***

Alan

5

Ok. The reason I’m trying is that it’s been telling me to update. It’s probably just automatically telling me that 'cause I hadn’t updated in awhile.

Anyways, thanks much for the help.

Kier

6

You will have to do a clean install of the latest version of CIS and you cannot export/import your old configuration from the old to the new due to changes under the hood.

The new version 4 just went live: COMODO Internet Security 4.0.135239.742 Released.