Can't submit files from Quarantine

Comodo Internet Security - CIS AV False Positive/Negative Detection Reporting
#1

Hi, I have an auto-installer file (from a very reliable source) being marked as malware, and it got put in quarantine. I wanted to submit the file for analysis as this is likely a false detection.
When I try to “submit” the file Comodo comes back “file not found”.

I can restore the file to its normal directory, that works. But, if I then access this file in any way it immediately shows a popup that this is a virus and puts it back in quarantine.
The product update (which this file facilitates) occurred without a problem, but now this file is being targeted by Comodo as malific.
Anyone know how to get out of this loop?

#2

which version of CIS are you using?

#3

I’m using 6.1.276867.2813

#4

Try adding the files to the AV exclusions (tasks ->advanced tasks → open advanced settings → antivirus → exclusions) or go to quarantine and restore the file CIS will ask you if you want to add the file to the exclusions list, click yes. Then you can submit the file as a false positive.

How to report false positives

#5

Thank you!
That worked fine.
Appreciate the help.

#6

no problem