Can't get firewall to install and can't scan my computer.

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1

I installed Comodo Internet Security following a review by Windows Secrets. Install stated I had Trend Micro and I should uninstall. It didn’t show up in my Control Panel, and didn’t show up in Your Uninstaller 2009. I tried to manually uninstall via RegEdit, but it still shows up in Comodo. I installed anyway, but I can’t get a scan to start. I get an error dialog box stating Error Code 0X80004002 No such interface supported. I get this error message no matter which profile I use, including the default ones.

I also get a message in the firewall section informing me The Network firewall is not functioning properly! Please run the diagnostic utility to fix the problem. OK, I run the Diagnostic Utility, and it states my Firewall has a problem, and offers to fix it for me. I click on OK, it runs, then tells me that it can’t fix some of the problems, and would I like a diagnostic report? I say yes, but the report is just a bunch of codes, I have no idea what it means or where the error occurred.

This is by far the most complex, difficult program I ran across. I don’t have a clue of what it is doing, what is wrong, or how to fix it, other than uninstall it and go back to AVG 8.5.

Uncle Dannie

2

Hi Uncle Dannie,

What you need to do is uninstall CIS. You then need to remove any reminents including the Trend Micro ones if on your system. A lot of these programs leave leftover folders with user settings etc…

After uninstalling CIS

Remove Any folders named Comodo & any folders relating to Trend Micro in the following directories:

C:/Documents And Settings/All Users/Application Data/

C:/Documents And Settings/username/Application Data

C:/Program Files

Once these are removed do a cleanup of temporary files and a registry scan to remove any remaining registry entries.

I personally use CCleaner alot from www.ccleaner.com though Comodo System Cleaner is better.

Reboot your machine and then try and install CIS again.

Hope this helps…

Eric

3

Thanks, I’ll give it a try and report back.

Uncle Dannie

4

Hmm… These symthoms seem like a malware infection, probably a rootkit. I think you should use malwarebytes or super anti spyware and check if anything is found.