Can't Connect to TrustConnect


I would greatly appreciate if anyone could assist me with this trouble I’m having. When I try to connect to TrustConnect, I am unable to do so - as of yesterday. I have tried changing my password, using different combinations of my username or email, and reinstalling numerous times to no success. Here is what happens:

Sat Jun 30 17:04:46 2012 OpenVPN 2.1.1 i686-pc-mingw32 [SSL] [LZO2] [PKCS11] built on Dec 11 2009
Sat Jun 30 17:04:47 2012 WARNING: Make sure you understand the semantics of --tls-remote before using it (see the man page).
Sat Jun 30 17:04:47 2012 NOTE: OpenVPN 2.1 requires ‘–script-security 2’ or higher to call user-defined scripts or executables
Sat Jun 30 17:04:47 2012 LZO compression initialized
Sat Jun 30 17:04:47 2012 Attempting to establish TCP connection with
Sat Jun 30 17:04:47 2012 TCP connection established with
Sat Jun 30 17:04:47 2012 TCPv4_CLIENT link local: [undef]
Sat Jun 30 17:04:47 2012 TCPv4_CLIENT link remote:
Sat Jun 30 17:04:48 2012 WARNING: this configuration may cache passwords in memory – use the auth-nocache option to prevent this
Sat Jun 30 17:05:13 2012 [ComodoVPNS-2] Peer Connection Initiated with
Sat Jun 30 17:05:17 2012 AUTH: Received AUTH_FAILED control message
Sat Jun 30 17:05:17 2012 SIGTERM[soft,auth-failure] received, process exiting

Thank you very much in advance! :slight_smile:

You can’t connect because of authorisation failed. You may use wrong login/password, your licence can be expired or your account can be blocked.

First check your TrustConnect service login/password on the Comodo account system page. Then you need contact Comodo support and provide them your TC login and licence.

Okay thank you for your reply and information. I have verified my password is correct by signing into my Comodo account and checking my TrustConnect password… it still does not work. I have submitted a ticket a few days ago with this information and have not received a response yet. Do you know how long it usually takes? Thank you!

If you still don’t get a response, please send me your TC login in the private message. I’ll contact support directly.