I just installed Comodo email encryption on my Vista 32 bit computer. After setting up all account info on the Comodo site I was sent an emeil containing my collection code. When I click the link in the email it takes me back to a Comodo page with a couple of steps listed on it to complete the certificate retrieval process. However, I am getting another message box in the middle of the screen (see attached screen capture). At this point I’m dead in the water.
Suggestions will be appreciated.
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I get following error messages:
The Certificate could not be installed. Please ensure that…
- this is the same computer and web browser from which you applied for your Certificate.
- you have not deleted your Private Key.
- you have not already installed your Certificate.
ERROR 0x80092004: CertEnroll::CX509Enrollment::p_InstallResponse: Object or property not found. 0x80092004 (-2146885628)
Our system report there already a valid certificate for firstname.lastname@example.org.
If you have lost your certificate and require and new one please contact support.
Error Code: 0251:16.
Hi Myuser and Cecebee
We’ve looking into these issues now and will respond to you soon.
This error you can receive when you’re trying to sign-up for a certificate for the same e-mail address again with CSE Sign Up Wizard.