Cannot update AntiVirus

[captainsticks]

@mystry post:60

Thank you. I tried to make a bug report as standard as I can. And I’ll wait.

The thanks goes to you. :-TU
A Moderator will look over it time permitting and either pass it on to verified, or ask for any additional information if required.

Thank you.

[Citizen_K]

CIS 6.1 is now live. I think it is also on the program updater as we speak. It may be worth a shot.

[mystry]

I had my system reinstalled and the problem is solved.

[ExpWoodsman]

I was having the same issue (and didn’t want to reinstall the whole system).
This is how I fixed it…

@ExpWoodsman post:17

I got the virus signature to update.

Here’s how…

1. Exit COMODO CIS/ Anti-virus.
2. Kill any of the remaining COMODO processes in the task manager.
3. Run services.msc and change the log on as: option for “COMODO Internet Security Helper Service” (cmdagent)

Original setting: Local System account
Setting that works: This account > (Currently logged in user with admin rights)

4.Now start the service again and run CIS. Virus signature update works again.

It’s this old problem from 4 years ago all over again:
https://forums.comodo.com/anti_virus_bugs/cis_av_wontcant_update-t36408.0.html;msg273395#msg273395

[Citizen_K]

@ExpWoodsman post:64

I was having the same issue (and didn’t want to reinstall the whole system).
This is how I fixed it…

@EricJH post:18

I think closing the various CIS executables with Task Manager may not be necessary. Key is changing the account under which “COMODO Internet Security Helper Service” (cmdagent) runs. When it needs to be stopped it can also be done in the management screen of Services.