Cannot Mount Exisiting Backup

[bryan-wi]

Hello,

I have multiple .CBU files I am trying to mount to look at the contents and I cannot get any of the three to mount successfully.

Under the “Manage” section I click “Mounted Drives” and then click “Browse…”, select the backup file (.cbu) , select a snapshot, and press the “Mount” button.

It then pops up with the message “An error occurred while mounting the selected backup”.

I have tried .CBU files with multiple snapshots and ones with only one snapshot.

In my log directories I get the following output:

[17.08.2012 13:19:38:420|000068|MountThreadProgressBody] 1
[17.08.2012 13:19:38:420|003816|CBUVBUSPlugDevice] Opening \
[17.08.2012 13:19:38:440|003827|CBUVBUSPlugDevice] CreateFile failed: 55
[17.08.2012 13:19:38:440|000546|MountThreadBody] Mount Thread: CoreVirtualDiskMountManage failed with status: 55
[17.08.2012 13:19:38:440|000068|MountThreadProgressBody] 1 

I am currently running COMODO Backup 4.1.4.0 and have tried this on my PC running Windows 7 x64 and our server running Windows Server 2008 R2 Standard. Same results.

Any help would be appreciated. Thank You

Bryan

[emanuels]

Please try to run the program as administrator.

Thanks

[bryan-wi]

That worked! Thank you. (I right-clicked on the program shortcut and chose “Run as administrator”)

Is there anyway to unmount the drive aside from restarting the computer?

[emanuels]

@bryan-wi post:3

Is there anyway to unmount the drive aside from restarting the computer?

Yes, you can run the program as administrator, go to Mounted drives tab and press the “Unmount” button.

Thanks

[bryan-wi]

I again cannot mount my Windows Server 2008 backups. I even did a fresh full backup and I am receiving the same error. I am running the program elevated as Administrator. I’ve tried mounting the image on both the server itself and my Windows 7 Ultimate desktop computer, same error on both machines which appears to be “CoreVirtualDiskMountManage failed with status: 100031”

COMODO Backup Version 4.1.4.0

Any ideas?

Log below:

[06.12.2012 16:52:17:331|005753|_CBU_SCHEDULER_MANAGER::__getCurrentNotificationNo] Bitmap of events is not initialized!
[06.12.2012 16:52:17:341|005805|_CBU_SCHEDULER_MANAGER::__setNotification] Can't get current notification number because 40
[06.12.2012 16:52:17:331|012387|CGUIApp::InitInstance] COMODO Backup 4.1.4.0
[06.12.2012 16:52:17:351|012394|CGUIApp::InitInstance] 64bit
[06.12.2012 16:52:17:351|012410|CGUIApp::InitInstance] 7
[06.12.2012 16:52:17:351|012433|CGUIApp::InitInstance] Started with admin privileges..
[06.12.2012 16:52:17:351|000929|_COS_CLIENT_OPERATION_CONTROLLER::RegisterAsCOSClient] Waiting for client registration mutex success1.
[06.12.2012 16:52:17:361|001136|_COS_CLIENT_OPERATION_CONTROLLER::RegisterAsCOSClient] OpenMutex success for Global\COS_CL_M2082912062252173513232.
[06.12.2012 16:52:17:361|000027|CheckForNewLangFiles] Unable to open registry key in CheckForNewLangFiles.
[06.12.2012 16:52:17:371|012581|CGUIApp::InitInstance] CGUIApp::InitInstance: HandleShellExt failed with error 5 
[06.12.2012 16:52:17:891|010624|_COS_CLIENT_OPERATION_CONTROLLER::COSGetLoggedInUser] SendFastCOSRequest call failed with API_STATUS 5.
[06.12.2012 16:52:17:891|001587|_COS_USER_MANAGER::UpdateUserInfoList_CB_v3_0] Key HKEY_LOCAL_MACHINE\SOFTWARE\ComodoGroup\ComodoBackup\COS\UserInfo does not exist.
[06.12.2012 16:52:17:891|001350|_COS_USER_MANAGER::UpdateUserInfoList] Key HKEY_LOCAL_MACHINE\SOFTWARE\ComodoGroup\Common\COS\UserInfo does not exist.
[06.12.2012 16:52:17:891|000714|UpdateSummaryCosThreadBody] COS_USER_MANAGER::GetCurrentUserInfo call failed with API_STATUS 5.
[06.12.2012 16:52:17:931|001481|_GUI_NETWORK_BROWSER::GuiNetworkBrowserListenerThreadBody] GuiNetworkBrowserListenerThreadBody, got 2 computers while refreshing.
[06.12.2012 16:52:18:031|001481|_GUI_NETWORK_BROWSER::GuiNetworkBrowserListenerThreadBody] GuiNetworkBrowserListenerThreadBody, got 8 computers while refreshing.
[06.12.2012 16:52:18:131|001481|_GUI_NETWORK_BROWSER::GuiNetworkBrowserListenerThreadBody] GuiNetworkBrowserListenerThreadBody, got 2 computers while refreshing.
[06.12.2012 16:52:18:322|001481|_GUI_NETWORK_BROWSER::GuiNetworkBrowserListenerThreadBody] GuiNetworkBrowserListenerThreadBody, got 1 computers while refreshing.
[06.12.2012 16:52:19:832|001481|_GUI_NETWORK_BROWSER::GuiNetworkBrowserListenerThreadBody] GuiNetworkBrowserListenerThreadBody, got 1 computers while refreshing.
[06.12.2012 16:52:21:932|001481|_GUI_NETWORK_BROWSER::GuiNetworkBrowserListenerThreadBody] GuiNetworkBrowserListenerThreadBody, got 12 computers while refreshing.
[06.12.2012 16:52:22:892|000381|__internCBUWriteLog] CBUWriteLog: 06.12.2012 16:52:22 COMODO Backup 4.1.4.0
[06.12.2012 16:52:22:892|000381|__internCBUWriteLog] CBUWriteLog: 06.12.2012 16:52:22 Checking if restart is needed...
[06.12.2012 16:52:22:892|000381|__internCBUWriteLog] CBUWriteLog: 06.12.2012 16:52:22 No restart needed... OK!
[06.12.2012 16:52:22:902|000381|__internCBUWriteLog] CBUWriteLog: 06.12.2012 16:52:22 Verifying your windows version...
[06.12.2012 16:52:22:902|000381|__internCBUWriteLog] CBUWriteLog: 06.12.2012 16:52:22 64bit...
[06.12.2012 16:52:22:912|000381|__internCBUWriteLog] CBUWriteLog: 06.12.2012 16:52:22 Windows 7
[06.12.2012 16:52:22:912|000381|__internCBUWriteLog] CBUWriteLog: 06.12.2012 16:52:22 Windows version check OK!
[06.12.2012 16:52:22:922|000381|__internCBUWriteLog] CBUWriteLog: 06.12.2012 16:52:22 Current user has administrator privileges!
[06.12.2012 16:52:22:922|000381|__internCBUWriteLog] CBUWriteLog: 06.12.2012 16:52:22 Checking if Synchronization service is running...
[06.12.2012 16:52:22:922|000381|__internCBUWriteLog] CBUWriteLog: 06.12.2012 16:52:22 Synchronization service is running!
[06.12.2012 16:52:22:932|000381|__internCBUWriteLog] CBUWriteLog: 06.12.2012 16:52:22 COS service is running!
[06.12.2012 16:52:22:932|000381|__internCBUWriteLog] CBUWriteLog: 06.12.2012 16:52:22 Checking CBU.exe integrity...
[06.12.2012 16:52:22:972|000381|__internCBUWriteLog] CBUWriteLog: 06.12.2012 16:52:22 CBU.exe is ok!
[06.12.2012 16:52:22:972|000381|__internCBUWriteLog] CBUWriteLog: 06.12.2012 16:52:22 File version is 1.0.0.728
[06.12.2012 16:52:22:972|000381|__internCBUWriteLog] CBUWriteLog: 06.12.2012 16:52:22 Checking CBWizard.exe integrity...
[06.12.2012 16:52:22:992|000381|__internCBUWriteLog] CBUWriteLog: 06.12.2012 16:52:22 CBWizard.exe is ok!
[06.12.2012 16:52:22:992|000381|__internCBUWriteLog] CBUWriteLog: 06.12.2012 16:52:22 File version is 1.0.0.584
[06.12.2012 16:52:22:992|000381|__internCBUWriteLog] CBUWriteLog: 06.12.2012 16:52:22 Checking CSE.exe integrity...
[06.12.2012 16:52:23:002|000381|__internCBUWriteLog] CBUWriteLog: 06.12.2012 16:52:23 CSE.exe is ok!
[06.12.2012 16:52:23:012|000381|__internCBUWriteLog] CBUWriteLog: 06.12.2012 16:52:23 File version is 1.0.0.507
[06.12.2012 16:52:23:012|000381|__internCBUWriteLog] CBUWriteLog: 06.12.2012 16:52:23 Checking vss_xp.dll integrity...
[06.12.2012 16:52:23:012|000381|__internCBUWriteLog] CBUWriteLog: 06.12.2012 16:52:23 vss_xp.dll is ok (newer)!
[06.12.2012 16:52:23:012|000381|__internCBUWriteLog] CBUWriteLog: 06.12.2012 16:52:23 File version is 1.0.0.844
[06.12.2012 16:52:23:012|000381|__internCBUWriteLog] CBUWriteLog: 06.12.2012 16:52:23 Checking vss_vista.dll integrity...
[06.12.2012 16:52:23:022|000381|__internCBUWriteLog] CBUWriteLog: 06.12.2012 16:52:23 vss_vista.dll is ok (newer)!
[06.12.2012 16:52:23:022|000381|__internCBUWriteLog] CBUWriteLog: 06.12.2012 16:52:23 File version is 1.0.0.844
[06.12.2012 16:52:23:022|000381|__internCBUWriteLog] CBUWriteLog: 06.12.2012 16:52:23 Checking vss_s2003.dll integrity...
[06.12.2012 16:52:23:022|000381|__internCBUWriteLog] CBUWriteLog: 06.12.2012 16:52:23 vss_s2003.dll is ok (newer)!
[06.12.2012 16:52:23:022|000381|__internCBUWriteLog] CBUWriteLog: 06.12.2012 16:52:23 File version is 1.0.0.843
[06.12.2012 16:52:23:032|000381|__internCBUWriteLog] CBUWriteLog: 06.12.2012 16:52:23 Checking COSService.exe integrity...
[06.12.2012 16:52:23:042|000381|__internCBUWriteLog] CBUWriteLog: 06.12.2012 16:52:23 COSService.exe is ok (newer)!
[06.12.2012 16:52:23:042|000381|__internCBUWriteLog] CBUWriteLog: 06.12.2012 16:52:23 File version is 1.0.0.860
[06.12.2012 16:52:23:042|000381|__internCBUWriteLog] CBUWriteLog: 06.12.2012 16:52:23 Checking SynchronizationService.exe integrity...
[06.12.2012 16:52:23:052|000381|__internCBUWriteLog] CBUWriteLog: 06.12.2012 16:52:23 SynchronizationService.exe is ok (newer)!
[06.12.2012 16:52:23:052|000381|__internCBUWriteLog] CBUWriteLog: 06.12.2012 16:52:23 File version is 1.0.0.861
[06.12.2012 16:52:23:062|000381|__internCBUWriteLog] CBUWriteLog: 06.12.2012 16:52:23 Checking ShellExtension.dll integrity...
[06.12.2012 16:52:23:072|000381|__internCBUWriteLog] CBUWriteLog: 06.12.2012 16:52:23 ShellExtension.dll is ok (newer)!
[06.12.2012 16:52:23:072|000381|__internCBUWriteLog] CBUWriteLog: 06.12.2012 16:52:23 File version is 2.0.0.865
[06.12.2012 16:52:23:082|000381|__internCBUWriteLog] CBUWriteLog: 06.12.2012 16:52:23 Checking cbvd.sys integrity...
[06.12.2012 16:52:23:082|000381|__internCBUWriteLog] CBUWriteLog: 06.12.2012 16:52:23 cbvd.sys is ok (newer)!
[06.12.2012 16:52:23:082|000381|__internCBUWriteLog] CBUWriteLog: 06.12.2012 16:52:23 File version is 7.0.0.854
[06.12.2012 16:52:23:082|000381|__internCBUWriteLog] CBUWriteLog: 06.12.2012 16:52:23 Checking if cbvd.sys is working properly...
[06.12.2012 16:52:23:092|000381|__internCBUWriteLog] CBUWriteLog: 06.12.2012 16:52:23 cbvd.sys is working properly!
[06.12.2012 16:52:23:092|000381|__internCBUWriteLog] CBUWriteLog: 06.12.2012 16:52:23 Checking cbreparse.sys integrity...
[06.12.2012 16:52:23:092|000381|__internCBUWriteLog] CBUWriteLog: 06.12.2012 16:52:23 cbreparse.sys is ok (newer)!
[06.12.2012 16:52:23:092|000381|__internCBUWriteLog] CBUWriteLog: 06.12.2012 16:52:23 File version is 7.0.0.853
[06.12.2012 16:52:23:092|000381|__internCBUWriteLog] CBUWriteLog: 06.12.2012 16:52:23 Checking if CBReparse.sys is working properly...
[06.12.2012 16:52:23:102|001469|CheckCBReparseDriverFunctionalityEx] FilterLoad failed with HRESULT 80070420 
[06.12.2012 16:52:23:102|000381|__internCBUWriteLog] CBUWriteLog: 06.12.2012 16:52:23 CBReparse.sys is working properly!
[06.12.2012 16:52:23:102|000381|__internCBUWriteLog] CBUWriteLog: 06.12.2012 16:52:23 Checking cbufs.sys integrity...
[06.12.2012 16:52:23:102|000381|__internCBUWriteLog] CBUWriteLog: 06.12.2012 16:52:23 cbufs.sys is ok!
[06.12.2012 16:52:23:102|000381|__internCBUWriteLog] CBUWriteLog: 06.12.2012 16:52:23 File version is 1.0.0.505
[06.12.2012 16:52:23:112|000381|__internCBUWriteLog] CBUWriteLog: 06.12.2012 16:52:23 Checking if cbufs.sys is working properly...
[06.12.2012 16:52:23:112|000381|__internCBUWriteLog] CBUWriteLog: 06.12.2012 16:52:23 cbufs.sys is working properly!
[06.12.2012 16:52:23:112|000381|__internCBUWriteLog] CBUWriteLog: 06.12.2012 16:52:23 Checking bdisk.sys integrity...
[06.12.2012 16:52:23:112|000381|__internCBUWriteLog] CBUWriteLog: 06.12.2012 16:52:23 bdisk.sys is ok!
[06.12.2012 16:52:23:112|000381|__internCBUWriteLog] CBUWriteLog: 06.12.2012 16:52:23 File version is 1.0.0.502
[06.12.2012 16:52:23:112|000381|__internCBUWriteLog] CBUWriteLog: 06.12.2012 16:52:23 Checking if BDisk.sys is working properly...
[06.12.2012 16:52:23:122|000381|__internCBUWriteLog] CBUWriteLog: 06.12.2012 16:52:23 BDisk.sys is working properly!
[06.12.2012 16:52:23:122|000381|__internCBUWriteLog] CBUWriteLog: 06.12.2012 16:52:23 Checking cbunat.exe integrity...
[06.12.2012 16:52:23:122|000381|__internCBUWriteLog] CBUWriteLog: 06.12.2012 16:52:23 cbunat.exe is ok!
[06.12.2012 16:52:23:122|000381|__internCBUWriteLog] CBUWriteLog: 06.12.2012 16:52:23 File version is 1.0.0.500
[06.12.2012 16:52:23:132|000381|__internCBUWriteLog] CBUWriteLog: 06.12.2012 16:52:23 Checking vdbus.sys integrity...
[06.12.2012 16:52:23:132|000381|__internCBUWriteLog] CBUWriteLog: 06.12.2012 16:52:23 vdbus.sys is ok!
[06.12.2012 16:52:23:132|000381|__internCBUWriteLog] CBUWriteLog: 06.12.2012 16:52:23 File version is 1.0.0.502
[06.12.2012 16:52:23:132|000381|__internCBUWriteLog] CBUWriteLog: 06.12.2012 16:52:23 Checking if cbvdbus.sys is working properly...
[06.12.2012 16:52:23:142|001617|CheckCBVDBusDriverFunctionality] Opening \
[06.12.2012 16:52:23:142|001632|CheckCBVDBusDriverFunctionality] Bus interface opened.
[06.12.2012 16:52:23:142|000381|__internCBUWriteLog] CBUWriteLog: 06.12.2012 16:52:23 cbvdbus.sys is working properly!
[06.12.2012 16:52:23:142|000381|__internCBUWriteLog] CBUWriteLog: 06.12.2012 16:52:23 Checking feedback.dll integrity...
[06.12.2012 16:52:23:142|000381|__internCBUWriteLog] CBUWriteLog: 06.12.2012 16:52:23 feedback.dll is ok (newer)!
[06.12.2012 16:52:23:152|000381|__internCBUWriteLog] CBUWriteLog: 06.12.2012 16:52:23 File version is 1.0.0.857
[06.12.2012 16:52:23:152|000381|__internCBUWriteLog] CBUWriteLog: 06.12.2012 16:52:23 Checking cos-core-lib.dll integrity...
[06.12.2012 16:52:23:162|000381|__internCBUWriteLog] CBUWriteLog: 06.12.2012 16:52:23 cos-core-lib.dll is ok!
[06.12.2012 16:52:23:162|000381|__internCBUWriteLog] CBUWriteLog: 06.12.2012 16:52:23 File version is 2.0.22.3361
[06.12.2012 16:52:23:162|000381|__internCBUWriteLog] CBUWriteLog: 06.12.2012 16:52:23 Checking GUILANG.dll integrity...
[06.12.2012 16:52:23:162|000381|__internCBUWriteLog] CBUWriteLog: 06.12.2012 16:52:23 GUILANG.dll is ok (newer)!
[06.12.2012 16:52:23:162|000381|__internCBUWriteLog] CBUWriteLog: 06.12.2012 16:52:23 File version is 1.0.0.828
[06.12.2012 16:52:23:172|000381|__internCBUWriteLog] CBUWriteLog: 06.12.2012 16:52:23 Checking GUILANG_CHI.dll integrity...
[06.12.2012 16:52:23:172|000381|__internCBUWriteLog] CBUWriteLog: 06.12.2012 16:52:23 GUILANG_CHI.dll is ok (newer)!
[06.12.2012 16:52:23:172|000381|__internCBUWriteLog] CBUWriteLog: 06.12.2012 16:52:23 File version is 1.0.0.824
[06.12.2012 16:52:23:172|000381|__internCBUWriteLog] CBUWriteLog: 06.12.2012 16:52:23 Checking GUILANG_CZE.dll integrity...
[06.12.2012 16:52:23:172|000381|__internCBUWriteLog] CBUWriteLog: 06.12.2012 16:52:23 GUILANG_CZE.dll is ok (newer)!
[06.12.2012 16:52:23:182|000381|__internCBUWriteLog] CBUWriteLog: 06.12.2012 16:52:23 File version is 1.0.0.823
[06.12.2012 16:52:23:182|000381|__internCBUWriteLog] CBUWriteLog: 06.12.2012 16:52:23 Checking GUILANG_DE.dll integrity...
[06.12.2012 16:52:23:182|000381|__internCBUWriteLog] CBUWriteLog: 06.12.2012 16:52:23 GUILANG_DE.dll is ok (newer)!
[06.12.2012 16:52:23:182|000381|__internCBUWriteLog] CBUWriteLog: 06.12.2012 16:52:23 File version is 1.0.0.823
[06.12.2012 16:52:23:202|000381|__internCBUWriteLog] CBUWriteLog: 06.12.2012 16:52:23 Checking GUILANG_DU.dll integrity...
[06.12.2012 16:52:23:202|000381|__internCBUWriteLog] CBUWriteLog: 06.12.2012 16:52:23 GUILANG_DU.dll is ok (newer)!
[06.12.2012 16:52:23:202|000381|__internCBUWriteLog] CBUWriteLog: 06.12.2012 16:52:23 File version is 1.0.0.822
[06.12.2012 16:52:23:212|000381|__internCBUWriteLog] CBUWriteLog: 06.12.2012 16:52:23 Checking GUILANG_ESP.dll integrity...
[06.12.2012 16:52:23:212|000381|__internCBUWriteLog] CBUWriteLog: 06.12.2012 16:52:23 GUILANG_ESP.dll is ok (newer)!
[06.12.2012 16:52:23:212|000381|__internCBUWriteLog] CBUWriteLog: 06.12.2012 16:52:23 File version is 1.0.0.823
[06.12.2012 16:52:23:212|000381|__internCBUWriteLog] CBUWriteLog: 06.12.2012 16:52:23 Checking GUILANG_EST.dll integrity...
[06.12.2012 16:52:23:222|000381|__internCBUWriteLog] CBUWriteLog: 06.12.2012 16:52:23 GUILANG_EST.dll is ok (newer)!
[06.12.2012 16:52:23:222|000381|__internCBUWriteLog] CBUWriteLog: 06.12.2012 16:52:23 File version is 1.0.0.823
[06.12.2012 16:52:23:222|000381|__internCBUWriteLog] CBUWriteLog: 06.12.2012 16:52:23 Checking GUILANG_FRA.dll integrity...
[06.12.2012 16:52:23:222|000381|__internCBUWriteLog] CBUWriteLog: 06.12.2012 16:52:23 GUILANG_FRA.dll is ok (newer)!
[06.12.2012 16:52:23:232|000381|__internCBUWriteLog] CBUWriteLog: 06.12.2012 16:52:23 File version is 1.0.0.823
[06.12.2012 16:52:23:232|000381|__internCBUWriteLog] CBUWriteLog: 06.12.2012 16:52:23 Checking GUILANG_HUN.dll integrity...
[06.12.2012 16:52:23:232|000381|__internCBUWriteLog] CBUWriteLog: 06.12.2012 16:52:23 GUILANG_HUN.dll is ok (newer)!
[06.12.2012 16:52:23:232|000381|__internCBUWriteLog] CBUWriteLog: 06.12.2012 16:52:23 File version is 1.0.0.822
[06.12.2012 16:52:23:232|000381|__internCBUWriteLog] CBUWriteLog: 06.12.2012 16:52:23 Checking GUILANG_ITA.dll integrity...
[06.12.2012 16:52:23:242|000381|__internCBUWriteLog] CBUWriteLog: 06.12.2012 16:52:23 GUILANG_ITA.dll is ok (newer)!
[06.12.2012 16:52:23:242|000381|__internCBUWriteLog] CBUWriteLog: 06.12.2012 16:52:23 File version is 1.0.0.821
[06.12.2012 16:52:23:242|000381|__internCBUWriteLog] CBUWriteLog: 06.12.2012 16:52:23 Checking GUILANG_JAP.dll integrity...
[06.12.2012 16:52:23:242|000381|__internCBUWriteLog] CBUWriteLog: 06.12.2012 16:52:23 GUILANG_JAP.dll is ok (newer)!
[06.12.2012 16:52:23:242|000381|__internCBUWriteLog] CBUWriteLog: 06.12.2012 16:52:23 File version is 1.0.0.821
[06.12.2012 16:52:23:252|000381|__internCBUWriteLog] CBUWriteLog: 06.12.2012 16:52:23 Checking GUILANG_KOR.dll integrity...
[06.12.2012 16:52:23:252|000381|__internCBUWriteLog] CBUWriteLog: 06.12.2012 16:52:23 GUILANG_KOR.dll is ok (newer)!
[06.12.2012 16:52:23:252|000381|__internCBUWriteLog] CBUWriteLog: 06.12.2012 16:52:23 File version is 1.0.0.820
[06.12.2012 16:52:23:252|000381|__internCBUWriteLog] CBUWriteLog: 06.12.2012 16:52:23 Checking GUILANG_POL.dll integrity...
[06.12.2012 16:52:23:252|000381|__internCBUWriteLog] CBUWriteLog: 06.12.2012 16:52:23 GUILANG_POL.dll is ok (newer)!
[06.12.2012 16:52:23:262|000381|__internCBUWriteLog] CBUWriteLog: 06.12.2012 16:52:23 File version is 1.0.0.823
[06.12.2012 16:52:23:262|000381|__internCBUWriteLog] CBUWriteLog: 06.12.2012 16:52:23 Checking GUILANG_POR.dll integrity...
[06.12.2012 16:52:23:262|000381|__internCBUWriteLog] CBUWriteLog: 06.12.2012 16:52:23 GUILANG_POR.dll is ok (newer)!
[06.12.2012 16:52:23:262|000381|__internCBUWriteLog] CBUWriteLog: 06.12.2012 16:52:23 File version is 1.0.0.819
[06.12.2012 16:52:23:262|000381|__internCBUWriteLog] CBUWriteLog: 06.12.2012 16:52:23 Checking GUILANG_RO.dll integrity...
[06.12.2012 16:52:23:272|000381|__internCBUWriteLog] CBUWriteLog: 06.12.2012 16:52:23 GUILANG_RO.dll is ok (newer)!
[06.12.2012 16:52:23:272|000381|__internCBUWriteLog] CBUWriteLog: 06.12.2012 16:52:23 File version is 1.0.0.818
[06.12.2012 16:52:23:272|000381|__internCBUWriteLog] CBUWriteLog: 06.12.2012 16:52:23 Checking GUILANG_RU.dll integrity...
[06.12.2012 16:52:23:272|000381|__internCBUWriteLog] CBUWriteLog: 06.12.2012 16:52:23 GUILANG_RU.dll is ok (newer)!
[06.12.2012 16:52:23:272|000381|__internCBUWriteLog] CBUWriteLog: 06.12.2012 16:52:23 File version is 1.0.0.817
[06.12.2012 16:52:23:282|000381|__internCBUWriteLog] CBUWriteLog: 06.12.2012 16:52:23 Checking GUILANG_SLO.dll integrity...
[06.12.2012 16:52:23:282|000381|__internCBUWriteLog] CBUWriteLog: 06.12.2012 16:52:23 GUILANG_SLO.dll is ok (newer)!
[06.12.2012 16:52:23:282|000381|__internCBUWriteLog] CBUWriteLog: 06.12.2012 16:52:23 File version is 1.0.0.817
[06.12.2012 16:52:23:282|000381|__internCBUWriteLog] CBUWriteLog: 06.12.2012 16:52:23 Checking GUILANG_SWE.dll integrity...
[06.12.2012 16:52:23:282|000381|__internCBUWriteLog] CBUWriteLog: 06.12.2012 16:52:23 GUILANG_SWE.dll is ok (newer)!
[06.12.2012 16:52:23:292|000381|__internCBUWriteLog] CBUWriteLog: 06.12.2012 16:52:23 File version is 1.0.0.817
[06.12.2012 16:52:23:292|000381|__internCBUWriteLog] CBUWriteLog: 06.12.2012 16:52:23 Checking GUILANG_TUR.dll integrity...
[06.12.2012 16:52:23:292|000381|__internCBUWriteLog] CBUWriteLog: 06.12.2012 16:52:23 GUILANG_TUR.dll is ok (newer)!
[06.12.2012 16:52:23:292|000381|__internCBUWriteLog] CBUWriteLog: 06.12.2012 16:52:23 File version is 1.0.0.815
[06.12.2012 16:52:23:292|000381|__internCBUWriteLog] CBUWriteLog: 06.12.2012 16:52:23 Checking windows task scheduler functionality...
[06.12.2012 16:52:23:302|000804|DeleteScheduledTask] Task to be deleted wasn't found!
[06.12.2012 16:52:23:342|000381|__internCBUWriteLog] CBUWriteLog: 06.12.2012 16:52:23 Windows task scheduler is working OK!
[06.12.2012 16:52:23:342|000381|__internCBUWriteLog] CBUWriteLog: 06.12.2012 16:52:23 Diagnostics ran successfully!
[06.12.2012 16:52:27:432|001481|_GUI_NETWORK_BROWSER::GuiNetworkBrowserListenerThreadBody] GuiNetworkBrowserListenerThreadBody, got 1 computers while refreshing.
[06.12.2012 16:52:36:203|000929|_COS_CLIENT_OPERATION_CONTROLLER::RegisterAsCOSClient] Waiting for client registration mutex success1.
[06.12.2012 16:52:36:203|001136|_COS_CLIENT_OPERATION_CONTROLLER::RegisterAsCOSClient] OpenMutex success for Global\COS_CL_M1685612062252362034294967295.
[06.12.2012 16:52:41:684|000680|__internCoreWaitForMutex] CoreWaitForMutex: mutex not initialized!
[06.12.2012 16:52:41:694|001005|_internCoreWaitForMutex] __internCoreWaitForMutex error 40
[06.12.2012 16:52:41:964|000680|__internCoreWaitForMutex] CoreWaitForMutex: mutex not initialized!
[06.12.2012 16:52:41:964|001005|_internCoreWaitForMutex] __internCoreWaitForMutex error 40
[06.12.2012 16:52:42:374|000068|MountThreadProgressBody] 1 
[06.12.2012 16:52:42:374|003816|CBUVBUSPlugDevice] Opening \
[06.12.2012 16:52:42:384|003830|CBUVBUSPlugDevice] Bus interface opened.
[06.12.2012 16:52:42:384|003832|CBUVBUSPlugDevice] SerialNo. of the device to be enumerated: -4773704438928810960.
[06.12.2012 16:52:42:384|003903|CBUVBUSPlugDevice] Mouting Device: -4773704438928810960
[06.12.2012 16:52:42:384|000068|MountThreadProgressBody] 1 
[06.12.2012 16:52:42:404|000068|MountThreadProgressBody] 1 
[06.12.2012 16:52:42:414|000068|MountThreadProgressBody] 1 
[06.12.2012 16:52:42:424|000068|MountThreadProgressBody] 1 
[06.12.2012 16:52:42:434|000068|MountThreadProgressBody] 1 
[06.12.2012 16:52:42:444|000068|MountThreadProgressBody] 1 
[06.12.2012 16:52:42:454|000068|MountThreadProgressBody] 1 
[06.12.2012 16:52:42:464|000068|MountThreadProgressBody] 1 
[06.12.2012 16:52:42:474|000068|MountThreadProgressBody] 2 
[06.12.2012 16:52:42:484|000068|MountThreadProgressBody] 2 
[06.12.2012 16:52:42:494|000068|MountThreadProgressBody] 2 
[06.12.2012 16:52:42:514|000068|MountThreadProgressBody] 2 
[06.12.2012 16:52:42:524|000068|MountThreadProgressBody] 2 
[06.12.2012 16:52:42:534|000068|MountThreadProgressBody] 3 
[06.12.2012 16:52:42:544|000068|MountThreadProgressBody] 3 
[06.12.2012 16:52:42:545|000068|MountThreadProgressBody] 3 
[06.12.2012 16:52:42:545|003951|CBUVBUSPlugDevice] Get Progress !
[06.12.2012 16:52:42:565|003956|CBUVBUSPlugDevice] Getting Progress for Device: -4773704438928810960
[06.12.2012 16:52:42:565|003969|CBUVBUSPlugDevice] Get progress failed with status: 0
[06.12.2012 16:52:42:565|003983|CBUVBUSPlugDevice] CHECK Mount!
[06.12.2012 16:52:42:575|003997|CBUVBUSPlugDevice] Check if mount is successful failed with status: 100031
[06.12.2012 16:52:42:575|000546|MountThreadBody] Mount Thread: CoreVirtualDiskMountManage failed with status: 100031
[06.12.2012 16:52:42:555|000068|MountThreadProgressBody] 3 
[06.12.2012 16:53:14:389|000680|__internCoreWaitForMutex] CoreWaitForMutex: mutex not initialized!
[06.12.2012 16:53:14:389|001005|_internCoreWaitForMutex] __internCoreWaitForMutex error 40
[06.12.2012 16:53:14:399|000680|__internCoreWaitForMutex] CoreWaitForMutex: mutex not initialized!
[06.12.2012 16:53:14:409|001005|_internCoreWaitForMutex] __internCoreWaitForMutex error 40
[06.12.2012 16:53:14:429|000068|MountThreadProgressBody] 1 
[06.12.2012 16:53:14:429|003816|CBUVBUSPlugDevice] Opening \
[06.12.2012 16:53:14:439|003830|CBUVBUSPlugDevice] Bus interface opened.
[06.12.2012 16:53:14:439|003832|CBUVBUSPlugDevice] SerialNo. of the device to be enumerated: 6496792679194253759.
[06.12.2012 16:53:14:439|003903|CBUVBUSPlugDevice] Mouting Device: 6496792679194253759
[06.12.2012 16:53:14:439|000068|MountThreadProgressBody] 1 
[06.12.2012 16:53:14:449|003951|CBUVBUSPlugDevice] Get Progress !
[06.12.2012 16:53:14:449|003956|CBUVBUSPlugDevice] Getting Progress for Device: 6496792679194253759
[06.12.2012 16:53:14:449|003969|CBUVBUSPlugDevice] Get progress failed with status: 0
[06.12.2012 16:53:14:459|003983|CBUVBUSPlugDevice] CHECK Mount!
[06.12.2012 16:53:14:459|000068|MountThreadProgressBody] 1 
[06.12.2012 16:53:14:479|000068|MountThreadProgressBody] 1 
[06.12.2012 16:53:14:489|000068|MountThreadProgressBody] 1 
[06.12.2012 16:53:14:489|003997|CBUVBUSPlugDevice] Check if mount is successful failed with status: 100031
[06.12.2012 16:53:14:489|000546|MountThreadBody] Mount Thread: CoreVirtualDiskMountManage failed with status: 100031
[06.12.2012 16:53:14:499|000068|MountThreadProgressBody] 1 

[bryan-wi]

*bump, has anyone experienced this?

[emanuels]

Hi,

Please try the latest BETA here. The issue should be fixed.

Thanks

[bryan-wi]

@Emanuel Sescu post:7

Hi,

Please try the latest BETA here. The issue should be fixed.

Thanks

Same issue, I uninstalled 4.1.4.0 and installed the latest beta 4.2.0.22. I then did a full backup of my local disk to a network location. Once completed I ran Comodo Backup as Administrator and tried to mount the drive and got the same failure message. Is my data safe? Is this just an issue with not being able to mount the data as a virtual drive?

Here is the log:

[13.12.2012 17:34:47:777|001103|00001618|__internCBUWriteLog] CBUWriteLog: 13.12.2012 17:34:47 Writing indexes...
[13.12.2012 17:34:51:307|001103|00001618|__internCBUWriteLog] CBUWriteLog: 13.12.2012 17:34:51 Done.
[13.12.2012 17:34:51:317|001103|00001618|__internCBUWriteLog] CBUWriteLog: 13.12.2012 17:34:51 Closing backup... 
[13.12.2012 17:34:55:348|001103|00001618|__internCBUWriteLog] CBUWriteLog: 13.12.2012 17:34:55 Size compressed is 314 GB, size uncompressed is 396 GB.
[13.12.2012 17:34:55:348|013369|00001618|_BACKUP_CREATE::StartBackup] Native jobs file names could not be reverted because 67 ! 
[13.12.2012 17:35:47:949|012282|000001d8|_COS_CLIENT_OPERATION_CONTROLLER::COSGetLoggedInUser] SendFastCOSRequest call failed with API_STATUS 5.
[13.12.2012 17:35:47:949|001170|000001d8|UpdateSummaryCosThreadBody] COS_USER_MANAGER::GetCurrentUserInfo call failed with API_STATUS 5.
[13.12.2012 17:35:51:280|001115|00000fc8|CBULoadMountedInformations] CoreRegOpenKeyEx failed with status: 67
[13.12.2012 17:35:54:950|000508|00000fc8|CBUGetInfoAboutMountedBackup] CoreRegOpenKeyEx failed with status: 67
[13.12.2012 17:35:57:720|000508|00000d24|CBUGetInfoAboutMountedBackup] CoreRegOpenKeyEx failed with status: 67
[13.12.2012 17:35:57:720|000068|00000b08|MountThreadProgressBody] 1 
[13.12.2012 17:35:57:720|003849|00000d24|CBUVBUSPlugDevice] Opening \\?\root#system#0002#{d43eed52-993f-494b-9383-1012218f21e4}
[13.12.2012 17:35:57:720|003863|00000d24|CBUVBUSPlugDevice] Bus interface opened.
[13.12.2012 17:35:57:730|000068|00000b08|MountThreadProgressBody] 1 
[13.12.2012 17:35:57:730|003865|00000d24|CBUVBUSPlugDevice] SerialNo. of the device to be enumerated: -6383161562272772193.
[13.12.2012 17:35:57:730|003936|00000d24|CBUVBUSPlugDevice] Mouting Device: -6383161562272772193
[13.12.2012 17:35:57:740|000068|00000b08|MountThreadProgressBody] 1 
[13.12.2012 17:35:57:750|000068|00000b08|MountThreadProgressBody] 1 
[13.12.2012 17:35:57:760|000068|00000b08|MountThreadProgressBody] 1 
[13.12.2012 17:35:57:770|000068|00000b08|MountThreadProgressBody] 1 
[13.12.2012 17:35:57:780|000068|00000b08|MountThreadProgressBody] 1 
[13.12.2012 17:35:57:790|000068|00000b08|MountThreadProgressBody] 1 
[13.12.2012 17:35:57:800|000068|00000b08|MountThreadProgressBody] 1 
[13.12.2012 17:35:57:810|000068|00000b08|MountThreadProgressBody] 2 
[13.12.2012 17:35:57:820|000068|00000b08|MountThreadProgressBody] 2 
[13.12.2012 17:35:57:830|000068|00000b08|MountThreadProgressBody] 2 
[13.12.2012 17:35:57:840|000068|00000b08|MountThreadProgressBody] 2 
[13.12.2012 17:35:57:850|000068|00000b08|MountThreadProgressBody] 2 
[13.12.2012 17:35:57:860|000068|00000b08|MountThreadProgressBody] 3 
[13.12.2012 17:35:57:870|000068|00000b08|MountThreadProgressBody] 3 
[13.12.2012 17:35:57:890|000068|00000b08|MountThreadProgressBody] 3 
[13.12.2012 17:35:57:900|000068|00000b08|MountThreadProgressBody] 3 
[13.12.2012 17:35:57:910|000068|00000b08|MountThreadProgressBody] 4 
[13.12.2012 17:35:57:940|000068|00000b08|MountThreadProgressBody] 4 
[13.12.2012 17:35:57:950|000068|00000b08|MountThreadProgressBody] 5 
[13.12.2012 17:35:57:960|000068|00000b08|MountThreadProgressBody] 5 
[13.12.2012 17:35:57:970|000068|00000b08|MountThreadProgressBody] 5 
[13.12.2012 17:35:57:980|000068|00000b08|MountThreadProgressBody] 6 
[13.12.2012 17:35:57:990|000068|00000b08|MountThreadProgressBody] 6 
[13.12.2012 17:35:57:990|003984|00000d24|CBUVBUSPlugDevice] Get Progress !
[13.12.2012 17:35:57:990|003989|00000d24|CBUVBUSPlugDevice] Getting Progress for Device: -6383161562272772193
[13.12.2012 17:35:57:990|004002|00000d24|CBUVBUSPlugDevice] Get progress failed with status: 0
[13.12.2012 17:35:57:990|004016|00000d24|CBUVBUSPlugDevice] CHECK Mount!
[13.12.2012 17:35:57:990|004030|00000d24|CBUVBUSPlugDevice] Check if mount is successful failed with status: 100031
[13.12.2012 17:35:58:000|000068|00000b08|MountThreadProgressBody] 7 
[13.12.2012 17:35:58:000|000523|00000d24|MountThreadBody] Mount Thread: CoreVirtualDiskMountManage failed with status: 100031
[13.12.2012 17:40:47:082|012583|00000ce0|CGUIApp::InitInstance] COMODO Backup 4.2.0.22 BETA
[13.12.2012 17:40:47:083|001104|0000092c|BrowseNetwork] WnetOpenEnum error 1222
[13.12.2012 17:40:47:085|012590|00000ce0|CGUIApp::InitInstance] 64bit
[13.12.2012 17:40:47:090|012606|00000ce0|CGUIApp::InitInstance] 7
[13.12.2012 17:40:47:092|012629|00000ce0|CGUIApp::InitInstance] Started with admin privileges..
[13.12.2012 17:40:47:100|000027|00000ce0|CheckForNewLangFiles] Unable to open registry key in CheckForNewLangFiles.
[13.12.2012 17:40:47:108|012777|00000ce0|CGUIApp::InitInstance] CGUIApp::InitInstance: HandleShellExt failed with error 5 
[13.12.2012 17:40:47:511|012282|00001488|_COS_CLIENT_OPERATION_CONTROLLER::COSGetLoggedInUser] SendFastCOSRequest call failed with API_STATUS 5.
[13.12.2012 17:40:47:513|001596|00001488|_COS_USER_MANAGER::UpdateUserInfoList_CB_v3_0] Key COS_REG_HIVE\SOFTWARE\ComodoGroup\ComodoBackup\COS\UserInfo does not exist.
[13.12.2012 17:40:47:515|001359|00001488|_COS_USER_MANAGER::UpdateUserInfoList] Key COS_REG_HIVE\SOFTWARE\ComodoGroup\Common\COS\SavedUserInfo does not exist.
[13.12.2012 17:40:47:518|001170|00001488|UpdateSummaryCosThreadBody] COS_USER_MANAGER::GetCurrentUserInfo call failed with API_STATUS 5.
[13.12.2012 17:40:53:882|012583|00000b64|CGUIApp::InitInstance] COMODO Backup 4.2.0.22 BETA
[13.12.2012 17:40:53:882|001104|00000d8c|BrowseNetwork] WnetOpenEnum error 1222
[13.12.2012 17:40:53:882|012590|00000b64|CGUIApp::InitInstance] 64bit
[13.12.2012 17:40:53:892|012606|00000b64|CGUIApp::InitInstance] 7
[13.12.2012 17:40:53:892|012629|00000b64|CGUIApp::InitInstance] Started with admin privileges..
[13.12.2012 17:40:54:122|000027|00000b64|CheckForNewLangFiles] Unable to open registry key in CheckForNewLangFiles.
[13.12.2012 17:40:54:132|012777|00000b64|CGUIApp::InitInstance] CGUIApp::InitInstance: HandleShellExt failed with error 5 
[13.12.2012 17:40:54:502|012282|0000038c|_COS_CLIENT_OPERATION_CONTROLLER::COSGetLoggedInUser] SendFastCOSRequest call failed with API_STATUS 5.
[13.12.2012 17:40:54:502|001596|0000038c|_COS_USER_MANAGER::UpdateUserInfoList_CB_v3_0] Key COS_REG_HIVE\SOFTWARE\ComodoGroup\ComodoBackup\COS\UserInfo does not exist.
[13.12.2012 17:40:54:502|001359|0000038c|_COS_USER_MANAGER::UpdateUserInfoList] Key COS_REG_HIVE\SOFTWARE\ComodoGroup\Common\COS\SavedUserInfo does not exist.
[13.12.2012 17:40:54:512|001170|0000038c|UpdateSummaryCosThreadBody] COS_USER_MANAGER::GetCurrentUserInfo call failed with API_STATUS 5.
[13.12.2012 17:40:59:487|001103|00000814|__internCBUWriteLog] CBUWriteLog: 13.12.2012 17:40:59 COMODO Backup 4.2.0.22 BETA
[13.12.2012 17:40:59:492|001103|00000814|__internCBUWriteLog] CBUWriteLog: 13.12.2012 17:40:59 Checking if restart is needed...
[13.12.2012 17:40:59:496|001103|00000814|__internCBUWriteLog] CBUWriteLog: 13.12.2012 17:40:59 No restart needed... OK!
[13.12.2012 17:40:59:501|001103|00000814|__internCBUWriteLog] CBUWriteLog: 13.12.2012 17:40:59 Verifying your windows version...
[13.12.2012 17:40:59:505|001103|00000814|__internCBUWriteLog] CBUWriteLog: 13.12.2012 17:40:59 64bit...
[13.12.2012 17:40:59:510|001103|00000814|__internCBUWriteLog] CBUWriteLog: 13.12.2012 17:40:59 Windows 7
[13.12.2012 17:40:59:514|001103|00000814|__internCBUWriteLog] CBUWriteLog: 13.12.2012 17:40:59 Windows version check OK!
[13.12.2012 17:40:59:517|001103|00000814|__internCBUWriteLog] CBUWriteLog: 13.12.2012 17:40:59 Current user has administrator privileges!
[13.12.2012 17:40:59:522|001103|00000814|__internCBUWriteLog] CBUWriteLog: 13.12.2012 17:40:59 Checking if Synchronization service is running...
[13.12.2012 17:40:59:527|001103|00000814|__internCBUWriteLog] CBUWriteLog: 13.12.2012 17:40:59 Synchronization service is running!
[13.12.2012 17:40:59:531|001103|00000814|__internCBUWriteLog] CBUWriteLog: 13.12.2012 17:40:59 COS service is running!
[13.12.2012 17:40:59:534|001103|00000814|__internCBUWriteLog] CBUWriteLog: 13.12.2012 17:40:59 Checking CBU.exe integrity...
[13.12.2012 17:40:59:581|001103|00000814|__internCBUWriteLog] CBUWriteLog: 13.12.2012 17:40:59 CBU.exe is ok!
[13.12.2012 17:40:59:582|001103|00000814|__internCBUWriteLog] CBUWriteLog: 13.12.2012 17:40:59 File version is 1.0.0.794
[13.12.2012 17:40:59:585|001103|00000814|__internCBUWriteLog] CBUWriteLog: 13.12.2012 17:40:59 Checking StatusBar.exe integrity...
[13.12.2012 17:40:59:590|001103|00000814|__internCBUWriteLog] CBUWriteLog: 13.12.2012 17:40:59 StatusBar.exe is ok!
[13.12.2012 17:40:59:591|001103|00000814|__internCBUWriteLog] CBUWriteLog: 13.12.2012 17:40:59 File version is 1.0.0.44
[13.12.2012 17:40:59:594|001103|00000814|__internCBUWriteLog] CBUWriteLog: 13.12.2012 17:40:59 Checking CBWizard.exe integrity...
[13.12.2012 17:40:59:609|001103|00000814|__internCBUWriteLog] CBUWriteLog: 13.12.2012 17:40:59 CBWizard.exe is ok!
[13.12.2012 17:40:59:610|001103|00000814|__internCBUWriteLog] CBUWriteLog: 13.12.2012 17:40:59 File version is 1.0.0.650
[13.12.2012 17:40:59:612|001103|00000814|__internCBUWriteLog] CBUWriteLog: 13.12.2012 17:40:59 Checking CSE.exe integrity...
[13.12.2012 17:40:59:625|001103|00000814|__internCBUWriteLog] CBUWriteLog: 13.12.2012 17:40:59 CSE.exe is ok!
[13.12.2012 17:40:59:627|001103|00000814|__internCBUWriteLog] CBUWriteLog: 13.12.2012 17:40:59 File version is 1.0.0.573
[13.12.2012 17:40:59:630|001103|00000814|__internCBUWriteLog] CBUWriteLog: 13.12.2012 17:40:59 Checking vss_xp.dll integrity...
[13.12.2012 17:40:59:632|001103|00000814|__internCBUWriteLog] CBUWriteLog: 13.12.2012 17:40:59 vss_xp.dll is ok!
[13.12.2012 17:40:59:634|001103|00000814|__internCBUWriteLog] CBUWriteLog: 13.12.2012 17:40:59 File version is 1.0.0.975
[13.12.2012 17:40:59:636|001103|00000814|__internCBUWriteLog] CBUWriteLog: 13.12.2012 17:40:59 Checking vss_vista.dll integrity...
[13.12.2012 17:40:59:639|001103|00000814|__internCBUWriteLog] CBUWriteLog: 13.12.2012 17:40:59 vss_vista.dll is ok!
[13.12.2012 17:40:59:641|001103|00000814|__internCBUWriteLog] CBUWriteLog: 13.12.2012 17:40:59 File version is 1.0.0.975
[13.12.2012 17:40:59:642|001103|00000814|__internCBUWriteLog] CBUWriteLog: 13.12.2012 17:40:59 Checking vss_s2003.dll integrity...
[13.12.2012 17:40:59:645|001103|00000814|__internCBUWriteLog] CBUWriteLog: 13.12.2012 17:40:59 vss_s2003.dll is ok!
[13.12.2012 17:40:59:647|001103|00000814|__internCBUWriteLog] CBUWriteLog: 13.12.2012 17:40:59 File version is 1.0.0.974
[13.12.2012 17:40:59:649|001103|00000814|__internCBUWriteLog] CBUWriteLog: 13.12.2012 17:40:59 Checking COSService.exe integrity...
[13.12.2012 17:40:59:661|001103|00000814|__internCBUWriteLog] CBUWriteLog: 13.12.2012 17:40:59 COSService.exe is ok!
[13.12.2012 17:40:59:664|001103|00000814|__internCBUWriteLog] CBUWriteLog: 13.12.2012 17:40:59 File version is 1.0.0.991
[13.12.2012 17:40:59:666|001103|00000814|__internCBUWriteLog] CBUWriteLog: 13.12.2012 17:40:59 Checking SynchronizationService.exe integrity...
[13.12.2012 17:40:59:680|001103|00000814|__internCBUWriteLog] CBUWriteLog: 13.12.2012 17:40:59 SynchronizationService.exe is ok!
[13.12.2012 17:40:59:682|001103|00000814|__internCBUWriteLog] CBUWriteLog: 13.12.2012 17:40:59 File version is 1.0.0.991
[13.12.2012 17:40:59:684|001103|00000814|__internCBUWriteLog] CBUWriteLog: 13.12.2012 17:40:59 Checking ShellExtension.dll integrity...
[13.12.2012 17:40:59:709|001103|00000814|__internCBUWriteLog] CBUWriteLog: 13.12.2012 17:40:59 ShellExtension.dll is ok!
[13.12.2012 17:40:59:711|001103|00000814|__internCBUWriteLog] CBUWriteLog: 13.12.2012 17:40:59 File version is 2.0.0.995
[13.12.2012 17:40:59:714|001103|00000814|__internCBUWriteLog] CBUWriteLog: 13.12.2012 17:40:59 Checking cbvd.sys integrity...
[13.12.2012 17:40:59:717|001103|00000814|__internCBUWriteLog] CBUWriteLog: 13.12.2012 17:40:59 cbvd.sys is ok!
[13.12.2012 17:40:59:720|001103|00000814|__internCBUWriteLog] CBUWriteLog: 13.12.2012 17:40:59 File version is 7.0.0.985
[13.12.2012 17:40:59:721|001103|00000814|__internCBUWriteLog] CBUWriteLog: 13.12.2012 17:40:59 Checking if cbvd.sys is working properly...
[13.12.2012 17:40:59:724|001103|00000814|__internCBUWriteLog] CBUWriteLog: 13.12.2012 17:40:59 cbvd.sys is working properly!
[13.12.2012 17:40:59:726|001103|00000814|__internCBUWriteLog] CBUWriteLog: 13.12.2012 17:40:59 Checking cbreparse.sys integrity...
[13.12.2012 17:40:59:730|001103|00000814|__internCBUWriteLog] CBUWriteLog: 13.12.2012 17:40:59 cbreparse.sys is ok!
[13.12.2012 17:40:59:732|001103|00000814|__internCBUWriteLog] CBUWriteLog: 13.12.2012 17:40:59 File version is 7.0.0.984
[13.12.2012 17:40:59:735|001103|00000814|__internCBUWriteLog] CBUWriteLog: 13.12.2012 17:40:59 Checking if CBReparse.sys is working properly...
[13.12.2012 17:40:59:736|001469|00000814|CheckCBReparseDriverFunctionalityEx] FilterLoad failed with HRESULT 80070420 
[13.12.2012 17:40:59:739|001103|00000814|__internCBUWriteLog] CBUWriteLog: 13.12.2012 17:40:59 CBReparse.sys is working properly!
[13.12.2012 17:40:59:741|001103|00000814|__internCBUWriteLog] CBUWriteLog: 13.12.2012 17:40:59 Checking cbufs.sys integrity...
[13.12.2012 17:40:59:744|001103|00000814|__internCBUWriteLog] CBUWriteLog: 13.12.2012 17:40:59 cbufs.sys is ok!
[13.12.2012 17:40:59:746|001103|00000814|__internCBUWriteLog] CBUWriteLog: 13.12.2012 17:40:59 File version is 1.0.0.570
[13.12.2012 17:40:59:747|001103|00000814|__internCBUWriteLog] CBUWriteLog: 13.12.2012 17:40:59 Checking if cbufs.sys is working properly...
[13.12.2012 17:40:59:759|001103|00000814|__internCBUWriteLog] CBUWriteLog: 13.12.2012 17:40:59 cbufs.sys is working properly!
[13.12.2012 17:40:59:769|001103|00000814|__internCBUWriteLog] CBUWriteLog: 13.12.2012 17:40:59 Checking bdisk.sys integrity...
[13.12.2012 17:40:59:769|001103|00000814|__internCBUWriteLog] CBUWriteLog: 13.12.2012 17:40:59 bdisk.sys is ok!
[13.12.2012 17:40:59:769|001103|00000814|__internCBUWriteLog] CBUWriteLog: 13.12.2012 17:40:59 File version is 1.0.0.567
[13.12.2012 17:40:59:769|001103|00000814|__internCBUWriteLog] CBUWriteLog: 13.12.2012 17:40:59 Checking if BDisk.sys is working properly...
[13.12.2012 17:40:59:769|001103|00000814|__internCBUWriteLog] CBUWriteLog: 13.12.2012 17:40:59 BDisk.sys is working properly!
[13.12.2012 17:40:59:779|001103|00000814|__internCBUWriteLog] CBUWriteLog: 13.12.2012 17:40:59 Checking cbunat.exe integrity...
[13.12.2012 17:40:59:779|001103|00000814|__internCBUWriteLog] CBUWriteLog: 13.12.2012 17:40:59 cbunat.exe is ok!
[13.12.2012 17:40:59:779|001103|00000814|__internCBUWriteLog] CBUWriteLog: 13.12.2012 17:40:59 File version is 1.0.0.566
[13.12.2012 17:40:59:789|001103|00000814|__internCBUWriteLog] CBUWriteLog: 13.12.2012 17:40:59 Checking vdbus.sys integrity...
[13.12.2012 17:40:59:789|001103|00000814|__internCBUWriteLog] CBUWriteLog: 13.12.2012 17:40:59 vdbus.sys is ok!
[13.12.2012 17:40:59:789|001103|00000814|__internCBUWriteLog] CBUWriteLog: 13.12.2012 17:40:59 File version is 1.0.0.568
[13.12.2012 17:40:59:799|001103|00000814|__internCBUWriteLog] CBUWriteLog: 13.12.2012 17:40:59 Checking if cbvdbus.sys is working properly...
[13.12.2012 17:40:59:799|001617|00000814|CheckCBVDBusDriverFunctionality] Opening \
[13.12.2012 17:40:59:799|001632|00000814|CheckCBVDBusDriverFunctionality] Bus interface opened.
[13.12.2012 17:40:59:799|001103|00000814|__internCBUWriteLog] CBUWriteLog: 13.12.2012 17:40:59 cbvdbus.sys is working properly!
[13.12.2012 17:40:59:799|001103|00000814|__internCBUWriteLog] CBUWriteLog: 13.12.2012 17:40:59 Checking feedback.dll integrity...
[13.12.2012 17:40:59:809|001103|00000814|__internCBUWriteLog] CBUWriteLog: 13.12.2012 17:40:59 feedback.dll is ok!
[13.12.2012 17:40:59:809|001103|00000814|__internCBUWriteLog] CBUWriteLog: 13.12.2012 17:40:59 File version is 1.0.0.986
[13.12.2012 17:40:59:809|001103|00000814|__internCBUWriteLog] CBUWriteLog: 13.12.2012 17:40:59 Checking cos-core-lib.dll integrity...
[13.12.2012 17:40:59:819|001103|00000814|__internCBUWriteLog] CBUWriteLog: 13.12.2012 17:40:59 cos-core-lib.dll is ok!
[13.12.2012 17:40:59:819|001103|00000814|__internCBUWriteLog] CBUWriteLog: 13.12.2012 17:40:59 File version is 2.0.22.3461
[13.12.2012 17:40:59:829|001103|00000814|__internCBUWriteLog] CBUWriteLog: 13.12.2012 17:40:59 Checking GUILANG.dll integrity...
[13.12.2012 17:40:59:829|001103|00000814|__internCBUWriteLog] CBUWriteLog: 13.12.2012 17:40:59 GUILANG.dll is ok!
[13.12.2012 17:40:59:829|001103|00000814|__internCBUWriteLog] CBUWriteLog: 13.12.2012 17:40:59 File version is 1.0.0.958
[13.12.2012 17:40:59:829|001103|00000814|__internCBUWriteLog] CBUWriteLog: 13.12.2012 17:40:59 Checking GUILANG_CHI.dll integrity...
[13.12.2012 17:40:59:839|001103|00000814|__internCBUWriteLog] CBUWriteLog: 13.12.2012 17:40:59 GUILANG_CHI.dll is ok!
[13.12.2012 17:40:59:839|001103|00000814|__internCBUWriteLog] CBUWriteLog: 13.12.2012 17:40:59 File version is 1.0.0.954
[13.12.2012 17:40:59:839|001103|00000814|__internCBUWriteLog] CBUWriteLog: 13.12.2012 17:40:59 Checking GUILANG_CZE.dll integrity...
[13.12.2012 17:40:59:839|001103|00000814|__internCBUWriteLog] CBUWriteLog: 13.12.2012 17:40:59 GUILANG_CZE.dll is ok!
[13.12.2012 17:40:59:839|001103|00000814|__internCBUWriteLog] CBUWriteLog: 13.12.2012 17:40:59 File version is 1.0.0.953
[13.12.2012 17:40:59:849|001103|00000814|__internCBUWriteLog] CBUWriteLog: 13.12.2012 17:40:59 Checking GUILANG_DE.dll integrity...
[13.12.2012 17:40:59:849|001103|00000814|__internCBUWriteLog] CBUWriteLog: 13.12.2012 17:40:59 GUILANG_DE.dll is ok!
[13.12.2012 17:40:59:849|001103|00000814|__internCBUWriteLog] CBUWriteLog: 13.12.2012 17:40:59 File version is 1.0.0.953
[13.12.2012 17:40:59:849|001103|00000814|__internCBUWriteLog] CBUWriteLog: 13.12.2012 17:40:59 Checking GUILANG_DU.dll integrity...
[13.12.2012 17:40:59:859|001103|00000814|__internCBUWriteLog] CBUWriteLog: 13.12.2012 17:40:59 GUILANG_DU.dll is ok!
[13.12.2012 17:40:59:859|001103|00000814|__internCBUWriteLog] CBUWriteLog: 13.12.2012 17:40:59 File version is 1.0.0.952
[13.12.2012 17:40:59:859|001103|00000814|__internCBUWriteLog] CBUWriteLog: 13.12.2012 17:40:59 Checking GUILANG_ESP.dll integrity...
[13.12.2012 17:40:59:859|001103|00000814|__internCBUWriteLog] CBUWriteLog: 13.12.2012 17:40:59 GUILANG_ESP.dll is ok!
[13.12.2012 17:40:59:869|001103|00000814|__internCBUWriteLog] CBUWriteLog: 13.12.2012 17:40:59 File version is 1.0.0.953
[13.12.2012 17:40:59:869|001103|00000814|__internCBUWriteLog] CBUWriteLog: 13.12.2012 17:40:59 Checking GUILANG_EST.dll integrity...
[13.12.2012 17:40:59:869|001103|00000814|__internCBUWriteLog] CBUWriteLog: 13.12.2012 17:40:59 GUILANG_EST.dll is ok!
[13.12.2012 17:40:59:869|001103|00000814|__internCBUWriteLog] CBUWriteLog: 13.12.2012 17:40:59 File version is 1.0.0.953
[13.12.2012 17:40:59:879|001103|00000814|__internCBUWriteLog] CBUWriteLog: 13.12.2012 17:40:59 Checking GUILANG_FIN.dll integrity...
[13.12.2012 17:40:59:879|001103|00000814|__internCBUWriteLog] CBUWriteLog: 13.12.2012 17:40:59 GUILANG_FIN.dll is ok!
[13.12.2012 17:40:59:879|001103|00000814|__internCBUWriteLog] CBUWriteLog: 13.12.2012 17:40:59 File version is 1.0.0.946
[13.12.2012 17:40:59:879|001103|00000814|__internCBUWriteLog] CBUWriteLog: 13.12.2012 17:40:59 Checking GUILANG_FRA.dll integrity...
[13.12.2012 17:40:59:889|001103|00000814|__internCBUWriteLog] CBUWriteLog: 13.12.2012 17:40:59 GUILANG_FRA.dll is ok!
[13.12.2012 17:40:59:889|001103|00000814|__internCBUWriteLog] CBUWriteLog: 13.12.2012 17:40:59 File version is 1.0.0.953
[13.12.2012 17:40:59:889|001103|00000814|__internCBUWriteLog] CBUWriteLog: 13.12.2012 17:40:59 Checking GUILANG_HUN.dll integrity...
[13.12.2012 17:40:59:889|001103|00000814|__internCBUWriteLog] CBUWriteLog: 13.12.2012 17:40:59 GUILANG_HUN.dll is ok!
[13.12.2012 17:40:59:899|001103|00000814|__internCBUWriteLog] CBUWriteLog: 13.12.2012 17:40:59 File version is 1.0.0.952
[13.12.2012 17:40:59:899|001103|00000814|__internCBUWriteLog] CBUWriteLog: 13.12.2012 17:40:59 Checking GUILANG_ITA.dll integrity...
[13.12.2012 17:40:59:899|001103|00000814|__internCBUWriteLog] CBUWriteLog: 13.12.2012 17:40:59 GUILANG_ITA.dll is ok!
[13.12.2012 17:40:59:899|001103|00000814|__internCBUWriteLog] CBUWriteLog: 13.12.2012 17:40:59 File version is 1.0.0.951
[13.12.2012 17:40:59:899|001103|00000814|__internCBUWriteLog] CBUWriteLog: 13.12.2012 17:40:59 Checking GUILANG_JAP.dll integrity...
[13.12.2012 17:40:59:909|001103|00000814|__internCBUWriteLog] CBUWriteLog: 13.12.2012 17:40:59 GUILANG_JAP.dll is ok!
[13.12.2012 17:40:59:909|001103|00000814|__internCBUWriteLog] CBUWriteLog: 13.12.2012 17:40:59 File version is 1.0.0.951
[13.12.2012 17:40:59:909|001103|00000814|__internCBUWriteLog] CBUWriteLog: 13.12.2012 17:40:59 Checking GUILANG_KOR.dll integrity...
[13.12.2012 17:40:59:909|001103|00000814|__internCBUWriteLog] CBUWriteLog: 13.12.2012 17:40:59 GUILANG_KOR.dll is ok!
[13.12.2012 17:40:59:919|001103|00000814|__internCBUWriteLog] CBUWriteLog: 13.12.2012 17:40:59 File version is 1.0.0.950
[13.12.2012 17:40:59:919|001103|00000814|__internCBUWriteLog] CBUWriteLog: 13.12.2012 17:40:59 Checking GUILANG_POL.dll integrity...
[13.12.2012 17:40:59:919|001103|00000814|__internCBUWriteLog] CBUWriteLog: 13.12.2012 17:40:59 GUILANG_POL.dll is ok!
[13.12.2012 17:40:59:919|001103|00000814|__internCBUWriteLog] CBUWriteLog: 13.12.2012 17:40:59 File version is 1.0.0.953
[13.12.2012 17:40:59:929|001103|00000814|__internCBUWriteLog] CBUWriteLog: 13.12.2012 17:40:59 Checking GUILANG_POR.dll integrity...
[13.12.2012 17:40:59:929|001103|00000814|__internCBUWriteLog] CBUWriteLog: 13.12.2012 17:40:59 GUILANG_POR.dll is ok!
[13.12.2012 17:40:59:929|001103|00000814|__internCBUWriteLog] CBUWriteLog: 13.12.2012 17:40:59 File version is 1.0.0.949
[13.12.2012 17:40:59:929|001103|00000814|__internCBUWriteLog] CBUWriteLog: 13.12.2012 17:40:59 Checking GUILANG_RO.dll integrity...
[13.12.2012 17:40:59:939|001103|00000814|__internCBUWriteLog] CBUWriteLog: 13.12.2012 17:40:59 GUILANG_RO.dll is ok!
[13.12.2012 17:40:59:939|001103|00000814|__internCBUWriteLog] CBUWriteLog: 13.12.2012 17:40:59 File version is 1.0.0.948
[13.12.2012 17:40:59:939|001103|00000814|__internCBUWriteLog] CBUWriteLog: 13.12.2012 17:40:59 Checking GUILANG_RU.dll integrity...
[13.12.2012 17:40:59:939|001103|00000814|__internCBUWriteLog] CBUWriteLog: 13.12.2012 17:40:59 GUILANG_RU.dll is ok!
[13.12.2012 17:40:59:949|001103|00000814|__internCBUWriteLog] CBUWriteLog: 13.12.2012 17:40:59 File version is 1.0.0.947
[13.12.2012 17:40:59:949|001103|00000814|__internCBUWriteLog] CBUWriteLog: 13.12.2012 17:40:59 Checking GUILANG_SLO.dll integrity...
[13.12.2012 17:40:59:949|001103|00000814|__internCBUWriteLog] CBUWriteLog: 13.12.2012 17:40:59 GUILANG_SLO.dll is ok!
[13.12.2012 17:40:59:949|001103|00000814|__internCBUWriteLog] CBUWriteLog: 13.12.2012 17:40:59 File version is 1.0.0.947
[13.12.2012 17:40:59:949|001103|00000814|__internCBUWriteLog] CBUWriteLog: 13.12.2012 17:40:59 Checking GUILANG_SWE.dll integrity...
[13.12.2012 17:40:59:959|001103|00000814|__internCBUWriteLog] CBUWriteLog: 13.12.2012 17:40:59 GUILANG_SWE.dll is ok!
[13.12.2012 17:40:59:959|001103|00000814|__internCBUWriteLog] CBUWriteLog: 13.12.2012 17:40:59 File version is 1.0.0.947
[13.12.2012 17:40:59:959|001103|00000814|__internCBUWriteLog] CBUWriteLog: 13.12.2012 17:40:59 Checking GUILANG_TUR.dll integrity...
[13.12.2012 17:40:59:969|001103|00000814|__internCBUWriteLog] CBUWriteLog: 13.12.2012 17:40:59 GUILANG_TUR.dll is ok!
[13.12.2012 17:40:59:969|001103|00000814|__internCBUWriteLog] CBUWriteLog: 13.12.2012 17:40:59 File version is 1.0.0.945
[13.12.2012 17:40:59:969|001103|00000814|__internCBUWriteLog] CBUWriteLog: 13.12.2012 17:40:59 Checking windows task scheduler functionality...
[13.12.2012 17:41:00:009|001103|00000814|__internCBUWriteLog] CBUWriteLog: 13.12.2012 17:41:00 Windows task scheduler is working OK!
[13.12.2012 17:41:00:009|001103|00000814|__internCBUWriteLog] CBUWriteLog: 13.12.2012 17:41:00 Diagnostics ran successfully!
[13.12.2012 17:41:06:724|012282|00000328|_COS_CLIENT_OPERATION_CONTROLLER::COSGetLoggedInUser] SendFastCOSRequest call failed with API_STATUS 5.
[13.12.2012 17:41:06:724|000251|00000328|OnClickOnlineBackup1ThreadBody] COS_USER_MANAGER::GetCurrentUserInfo call failed with API_STATUS 5.
[13.12.2012 17:41:10:084|001115|00000b64|CBULoadMountedInformations] CoreRegOpenKeyEx failed with status: 67
[13.12.2012 17:41:12:639|000508|00000b64|CBUGetInfoAboutMountedBackup] CoreRegOpenKeyEx failed with status: 67
[13.12.2012 17:41:16:164|000508|00000e80|CBUGetInfoAboutMountedBackup] CoreRegOpenKeyEx failed with status: 67
[13.12.2012 17:41:16:174|000068|0000058c|MountThreadProgressBody] 1 
[13.12.2012 17:41:16:174|003849|00000e80|CBUVBUSPlugDevice] Opening \\?\root#system#0002#{d43eed52-993f-494b-9383-1012218f21e4}
[13.12.2012 17:41:16:174|003863|00000e80|CBUVBUSPlugDevice] Bus interface opened.
[13.12.2012 17:41:16:174|003865|00000e80|CBUVBUSPlugDevice] SerialNo. of the device to be enumerated: 3343236179777853030.
[13.12.2012 17:41:16:174|003936|00000e80|CBUVBUSPlugDevice] Mouting Device: 3343236179777853030
[13.12.2012 17:41:16:184|000068|0000058c|MountThreadProgressBody] 1 
[13.12.2012 17:41:16:194|000068|0000058c|MountThreadProgressBody] 1 
[13.12.2012 17:41:16:204|000068|0000058c|MountThreadProgressBody] 1 
[13.12.2012 17:41:16:214|000068|0000058c|MountThreadProgressBody] 1 
[13.12.2012 17:41:16:224|000068|0000058c|MountThreadProgressBody] 1 
[13.12.2012 17:41:16:234|000068|0000058c|MountThreadProgressBody] 1 
[13.12.2012 17:41:16:244|000068|0000058c|MountThreadProgressBody] 1 
[13.12.2012 17:41:16:254|000068|0000058c|MountThreadProgressBody] 1 
[13.12.2012 17:41:16:264|000068|0000058c|MountThreadProgressBody] 2 
[13.12.2012 17:41:16:274|000068|0000058c|MountThreadProgressBody] 2 
[13.12.2012 17:41:16:284|000068|0000058c|MountThreadProgressBody] 2 
[13.12.2012 17:41:16:294|000068|0000058c|MountThreadProgressBody] 2 
[13.12.2012 17:41:16:304|000068|0000058c|MountThreadProgressBody] 2 
[13.12.2012 17:41:16:314|000068|0000058c|MountThreadProgressBody] 3 
[13.12.2012 17:41:16:344|000068|0000058c|MountThreadProgressBody] 3 
[13.12.2012 17:41:16:354|000068|0000058c|MountThreadProgressBody] 3 
[13.12.2012 17:41:16:374|000068|0000058c|MountThreadProgressBody] 3 
[13.12.2012 17:41:16:384|000068|0000058c|MountThreadProgressBody] 4 
[13.12.2012 17:41:16:394|000068|0000058c|MountThreadProgressBody] 4 
[13.12.2012 17:41:16:404|000068|0000058c|MountThreadProgressBody] 5 
[13.12.2012 17:41:16:414|000068|0000058c|MountThreadProgressBody] 5 
[13.12.2012 17:41:16:424|000068|0000058c|MountThreadProgressBody] 5 
[13.12.2012 17:41:16:434|000068|0000058c|MountThreadProgressBody] 6 
[13.12.2012 17:41:16:434|003984|00000e80|CBUVBUSPlugDevice] Get Progress !
[13.12.2012 17:41:16:434|003989|00000e80|CBUVBUSPlugDevice] Getting Progress for Device: 3343236179777853030
[13.12.2012 17:41:16:434|004002|00000e80|CBUVBUSPlugDevice] Get progress failed with status: 0
[13.12.2012 17:41:16:444|000068|0000058c|MountThreadProgressBody] 6 
[13.12.2012 17:41:16:444|004016|00000e80|CBUVBUSPlugDevice] CHECK Mount!
[13.12.2012 17:41:16:444|004030|00000e80|CBUVBUSPlugDevice] Check if mount is successful failed with status: 100031
[13.12.2012 17:41:16:444|000523|00000e80|MountThreadBody] Mount Thread: CoreVirtualDiskMountManage failed with status: 100031
[13.12.2012 17:41:16:454|000068|0000058c|MountThreadProgressBody] 7 

[canolradd]

@bryan-wi post:8

Same issue, I uninstalled 4.1.4.0 and installed the latest beta 4.2.0.22. I then did a full backup of my local disk to a network location. Once completed I ran Comodo Backup as Administrator and tried to mount the drive and got the same failure message. Is my data safe? Is this just an issue with not being able to mount the data as a virtual drive?

(…)

Maybe it can help…
https://forums.comodo.com/news-announcements-feedback-cb/comodo-backup-4140-bug-reports-t85993.0.html;msg642259#msg642259