Based on provided log, you have problem Error 1920. Service ‘Comodo ESM Server’ (CesmService) failed to start. Verify that you have sufficient privileges to start system services.
Solution:
The installation of CESM on any Windows computer requires Local Administrator or Domain Administrator rights to the computer. Membership in other groups may cause restrictions on the Domain Administrator account’s local rights. Verify that no restrictions on the Local Administrator or Domain Administrator accounts have been made.
Checking permissions within the registry
WARNING: We strongly recommend that you back up the system registry before making any changes. Incorrect changes to the registry could result in permanent data loss or corrupted files. Modify only the keys specified.
To edit the registry
Click Start, and then click Run.
Type regedt32.exe in the Run box, and then click OK.
Navigate to the following subkeys:
HKEY_LOCAL_MACHINE\Software\Intel
HKEY_LOCAL_MACHINE\Software\COMODO
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\App Paths
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services
For each of these keys, ensure that both System and Administrators have Full Control.
To check the rights on registry keys in regedt32
Select the desired key.
From the menu bar, click Security, and then click Permissions.
If the Administrator and System accounts do not have full control, add them. Ensure that Deny is not checked for any rights.
Click “Advanced.”
Click “Reset permissions on all child objects and enable propagation of inheritable permissions” (or “Replace permission entries on all child objects with entries shown here that apply to child objects”), and click OK.
Click Apply, and then click OK.
Close the Registry Editor.
Checking permissions on an NTFS drive
Use the Windows Explorer to verify that System and Administrator have “Full Control” and Users have “Read Only” permissions for the following folders (if they exist):
(drive:)
(drive:)\Program Files
(drive:)\Program Files\Common Files
(drive:)\Program Files\COMODO
(drive:):\ProgramData (For vista-like)
(drive:):\Documents and Settings\All Users\Application Data\Comodo (for xp-like)
To check the permissions, right-click the folder, choose Properties, and click the Security tab. Verify that both System and Administrator have Full Control.
Note: Before attempting to change permissions on directories or subdirectories, you should take ownership. NT does not change permissions on a subdirectory where ownership is incorrect, and does not report that it cannot change the permissions. Using an Administrative logon is suggested.
Checking DCOM settings
The last place to check rights on a computer is in its DCOM settings.
To verify Distributed COM properties
On the Windows taskbar, click Start > Run.
Type the following, and then click OK:
dcomcnfg
Do one of the following, depending on your operating system:
In Windows XP/2003, click Component Services > Computers > My Computer. Then right-click My Computer and click Properties.
In all other versions of Windows, go on to the next step.
On the Default Security or Default COM Security tab, under Default Access Permissions, click Edit Default.
Verify that Administrators, Interactive, and System accounts are set to Allow Access, and then click OK.
Under Default Launch Permissions, click Edit Default.
Verify that the Administrators, Interactive, and System accounts are set to Allow Launch, and click OK.
Do one of the following, depending on your operating system:
In Windows 2003, skip the two following steps.
In all other versions of Windows, go on to the next step.
In the Default Configuration Permissions section, click Edit Default.
In the Registry Key Permissions window, verify that the following are set to Full Control, and then click OK:
CREATOR OWNER
…\Administrators
SYSTEM
On the Default Properties tab, verify that Default Impersonation Level is set to Identify.
Click Apply, and then click OK.
Restart the computer for the changes to take effect.
References:
You can use Microsoft’s SubInACL utility to change registry and NTFS permissions. This information is provided for your convenience. Comodo does not provide support for or assistance with Microsoft products.
