Can not open CIS on new computer

Comodo Internet Security - CIS Install / Setup / Configuration Help - CIS
#1

I have installed CIS on my new computer and can not open it, CIS is in the task bar, the widget works and I was able to update from the widget, however when I try to open CIS nothing happens exept a quick loading ring on the cursor for a fraction of a second.

CIS worked fine for years on my old computer.

This is my computer specs

Operating System: Windows 7 Ultimate 64Bit
Motherboard: Asus H81M-K mATX
PSU: Corsair CXM 430W
Processor: Intel Core i3 4160 3.60GHz
RAM: Corsair Vengeance 8GB (2x4GB) DDR3 1600Mhz
Graphics card: Asus GT 610 Silent 2GB DDR3
Main Harddive: Sandisk Plus 240GB SATAIII 2.5inch SSD
Secondary Harddrives: WD Green 3TB 3.5" SATA, WD 3TB 3.5" SATA

Many thanks
FiL3003

#2

So does CIS need anything else like a particular .NET Framework or somthing?
CIS is running, it’s in the task bar and I still cannot open the program.

#3

No it does not need anything.

As it is a new computer are you sure you remove all of the preinstalled security software.

Dennis

#4

Just finished upgrading my system with a new board and now CIS refuses to open the main screen as well. I now have Win 7 on Asus B150M w/Core i5.

I removed according to instructions here (Comodo Forum) and re-installed 8.2.0.4792. Oddly when I check the CisDump folder I get recent dmp files for:

cis.exe_x64_8.2.0.4674_20151223_123026.dmp
cmdagent.exe_x64_8.2.0.4674_20151223_122802.dmp
cmdagent.exe_x64_8.2.0.4703_20151223_122928.dmp

I got the 4792 from the announcement thread here (https://forums.comodo.com/news-announcements-feedback-cis/comodo-internet-security-8204792-windows-10-version1511-hotfix-is-released-t113688.0.html) so I guess I was expecting the crashing programs to have the same version # so i’m totally confused now.

Edit: Found this is the Windows logs:

“Event provider attempted to register query “SELECT * FROM CisStatusChange” whose target class “CisStatusChange” in //./root/cis namespace does not exist. The query will be ignored.”

#5

For the benefit of others i’ll share how I got this going, albeit not with the CIS 8.2.

Did about as clean an install as I could with an existing Win 7 installation that was recently swapped to a new motherboard.
0) Originally had CIS 8.2.0.4792 on my original motherboard

  1. Removed Comodo using Control Panel->Programs & features->Uninstall
  2. Rebooted to Safe Mode
  3. Used script by Chiron & “COMODO Removal Tool 2014 - Mods Version”
  4. Followed steps by user Rigo (Post #117) here: https://forums.comodo.com/install-setup-configuration-help-cis/most-effective-way-to-reinstallupdate-cis-to-avoidfix-problems-t58620.105.html (Registry Cleaner used was CC Cleaner).
  5. Rebooted and re-checked that Comodo appears to be removed.
  6. Re-Installed latest 8.2.0.4792… and … no joy. CIS and cmdagent continue crashing exactly as posted above with the same version numbers.
  7. Frustrated, downloaded this (http://download.comodo.com/cis/download/installs/standalone/cispremium_installer_x64.exe) as mentioned in this post (https://forums.comodo.com/install-setup-configuration-help-cis/please-read-this-before-posting-an-installation-problem-t59681.0.html).
    8 ) Simply ran it on top of what was there… and … whoa… it works. Shows Version 7.0.317799.4142.
  8. Did virus update. Good. Scan. Good.
  9. Did Software Update… downloading … installing … BOOM!
  10. So, uninstalled using Windows. Rebooted.
  11. And re-installed 7.0.317799.4142.
  12. Now i’m calling it a day.
#6

Now you’re talking. I ran into problems such as you mentioned (see my signature). I’ve been running v7.0 and am very happy.