Bug reports for COMODO Cleaning Essentials 1.8.207117.137 BETA

Please post all bug reports & BSOD’s here and make sure to include:

  1. Your Operating System (32 or 64 bit) and Service Pack revision
  2. Other Security and Utility Software Installed
  3. Step by step description to reproduce the issue
  4. How you tried to resolve the problem
  5. Upload Memory Dumps on crash if you encounter any (see on bottom on how to do a memory dump or forced it to product a memory dump) <–This makes it easier for the delvopers to fix stubbern bugs, freezes, glitchs and such WITH THE BUG REPORT(not required but very very helpfull) (((If you don’t want to post the link to the memory dump, then PM a Mod with the link for the dump))))
  6. Attach screenshots to your posts to clarify the issue further
  7. Any other information you think that might be useful

It’s vital to provide all this information, so the developers can quickly identify and fix bugs faster.

This format will be strictly moderated. If your messages do not convey this format, they are not going to be taken into account.

For those who observe freeze issues while doing a full scan:

Here is what you need to do in order to identify the problematic file while scanning:

1 - Disable Defense+(If you have CIS installed)
2 - Download Process Explorer from Process Explorer - Sysinternals | Microsoft Learn
3 - Run Process Explorer
4 - In Process Explorer, select View->Lower Pane View->Handles
5 - In Process Explorer Process window, click on cce.exe
At this stage, in the lower pane, you should be seeing handles opened by cce.exe. You are particularly interested in “Type File”
6 - Open CIS and Run a Scan → My Computer.

Wait until the scan hangs. When the scan hangs, you must go to Process Explorer and check the Lower Pane for open “File Handles”. One of those handles are causing this issue. Probably an archive file. Please indentify that file and let us know.


How to produce or force a memory dump if needed - [instructions provided by jay2007tech]

To Configure Your Computer for a Complete Memory Dump If you cannot locate a complete memory dump file or a complete kernel memory dump file, you can configure your computer to record them by generating an event report. To do so, follow these steps:
  1. Click Start, and then click Run.
  2. Type control sysdm.cpl, and then click OK.
  3. On the Advanced tab, in the Startup and Recovery section, click Settings.
  4. In the Write debugging information list, click Complete memory dump or click Kernel memory dump, and then click OK.
  5. Click OK to close the System Properties dialog box.
  6. In the System Settings Change dialog box, click Yes if you want to restart your computer now. Click No if you want to restart your computer later.
'Crash on Control Scroll'. This feature allows a user to manually crash the system, thus triggering the blue screen of death (also known as BSOD) and memory dump generation.

To enable that feature on a USB keyboard:

* Start the registry editor (regedit.exe)
* Locate the following key if you have a USB keyboard: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\kbdhid\Parameters
  • In the Edit menu, click Add Value and add the following registry entry:
    Name: CrashOnCtrlScroll
    Data Type: REG_DWORD
    Value: 1
    • Exit the registry editor, then reboot.

if you have a PS2 keyboard: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\i8042prt\Parameters
* In the Edit menu, click Add Value and add the following registry entry:
Name: CrashOnCtrlScroll
Data Type: REG_DWORD
Value: 1
* Exit the registry editor, then reboot.

After the reboot, you can now manually trigger a crash by pressing the SCROLL keyboard key twice while pressing the right CTRL key.
After you created a complete memory dump and restarted the computer, you need to know where the .dmp file is

Click Start, and then click Search.

Click All files and folders.

In the All or part of the file name box, type *.dmp.

Now that you know where it is
Use winrar, winzip, 7zip, or anything like that and create a archive(basicly a .zip file) (that so you can compress 1gb to 300-400mb’s) Thumb Up <—this will save you some bandwidth uploading later, trust me

Now you have a highly compressed memory dump file that’s in a .zip file
Next upload it to megaupload.com and save the link (because we know email won’t allow a couple hundred megabytes at a time

See this link to view Bug Reports for COMODO Cleaning Essentials 1.7.192479.98 (the previous CCE beta version).

Win 7-64bit sp1

I like the new kill switch, but have a question about the option “total IO bytes”. What does that represent? I was thinking it would be read+write+other, but the math does not add up. Not sure if this is a bug?

Bug: Shrinking group box
How to reproduce: Open quick repair in killswitch. On the left side there are user accounts. Click on any of the accounts on the left. The bug gets more obvious the more you click.
What happens?: The box with the name and status column shrink and can eventually get to the point where it all disappears.

Please see these bug reports:





If I have DNS adress auto, is OK. If I have DNS adress manual (example COMODO DNS, Google DNS, etc.), in the “Quick Repair” options “DNS” is “Disable”. This is bug.

Windows XP SP3 x32 PL

To nie jest bug. CCE ma wykrywać zmiany ustawień sieciowych jak np. DNS, ponieważ jest to częsta blokada dostępu do interentu stosowana przez złośliwe oprogramowanie. Doświadczony użytkownik powinien wiedzieć, czy sam ustawił sobie serwery DNS (wtedy ignoruje to) czy może dokonało tego malware. Takie możliwości detekcji ma też chociażby hitman pro, to nie bug. Zdecydowanie.

It’s not a bug, just the ability to detect network changes, which is common malware activity to cut your Net connection off. Advanced user will know whether he changed DNS or it is something suspicious made by malware. It’s not a bug, definitely.

English: Ok, sorry, this is not bug :wink:

Polish: Też się zastanawiałem nad tym, więc proponuję taki pomysł (napiszę go na polskim forum).