BSOD (STOP Ox 77) when using Nero 7 [NBZ]

  1. What you did: Started Nero Show time player to play Jpeg pics on CD

  2. What actually happened or you actually saw: BSOD (STOP Ox 77 KERNEL_STACK_INPAGE_ERROR)

  3. What you expected to happen or see: Normal playback

  4. How you tried to fix it & what happened: not

  5. If its an application compatibility problem have you tried the application fixes?: not sure

  6. Details (exact version) of any application involved with download link: Nero 7 oem version

  7. Whether you can make the problem happen again, and if so exact steps to make it happen: No

  8. Any other information (eg your guess regarding the cause, with reasons): No guess

Files appended. (Please zip unless screenshots).

  1. Screenshots illustrating the bug: N/A
  2. Screenshots of related event logs and the active processes list: N/a
  3. A CIS config report or file. N/a
  4. Crash or freeze dump file: attached

Your set-up

  1. CIS version, AV database version & configuration used:5.0163652.1142 sig ver 6540
  2. a) Have you updated (without uninstall) from CIS 3 or 4, if so b) have you tried reinstalling?:No
  3. a) Have you imported a config from a previous version of CIS, if so b) have U tried a preset config?: No
  4. Other major changes to the default config (eg ticked ‘block all unknown requests’, other egs here. ) No
  5. Defense+ and Sandbox OR Firewall security level: safe mode/disabled/custom
  6. OS version, service pack, no of bits, UAC setting, & account type:xp pro sp3,32 bit, Limited
  7. Other security and utility software running: Not any
  8. Virtual machine used (Please do NOT use Virtual box): N/A



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Thank you for the bug report. Much appreciated.

Moving to format verified.