Currently, with the help of a worldwide software company’s support group, l am trying to solve a software problem not associated with Comodo.
On the company’s support thread I was formerly able to enter a response message and attach a data file with info for the support expert by clicking on a ‘Browse’ button displayed below the thread’s ‘enter reply’ window. The ‘Browse’ button activated a Windows Explorer-type function to enable me to browse through my own folders and files until I had the complete data path for the info data file needed, usually screen shots in .doc format. The file was sent off with the thread reply when I hit ‘Send reply’. A few days ago, this ‘Browse’ button was shaded out and I can no longer attach such info files to the support team member, but I can still send off the rest of the reply without any difficulty. Clearly, I want to be able to attach info data files as well.
I think that this might possibly have been caused by a new security setting in some Comodo automatic update, but I am no Comodo specialist and have no idea how it could have happened. Can anyone help me please? Is this really from Comodo and if so, how can I correct it? Is there a Comodo setting that could be used to re-enable the function? If not, does anyone know how this could have happened/be corrected?
Thank you for the quick reply. I am not sure whether I did this right, but to disable the firewall, I just ‘exit-ed’ Comodo and retried the browse function, but it remained inactive. Did I do enough?
About de-installing Comodo: I have read that this can be a complicated procedure for a non-specialist like myself, and so I am reluctant to try it alone, but if you will kindly give me detailed instructions I’ll gladly have a go at it.