Blue screen(0x1000007e)

Comodo Internet Security - CIS Resolved/Outdated Issues - CIS
#1

OS:WindowsXP SP3 32bit (Japanese)
CIS：firewall,Defense+

=Since the following texts are translating with translation service, there may be a portion with an amusing meaning.=

After installing the firewall of CIS, while operating under starting and PC, a blue screen came to come out.
Otherwise, the blue screen was generated when having started iTunes.

When it continued carrying out the tab of iTunes which started iTunes to the trial and came out in the taskbar at it continuously, it turned out that a blue screen is generated.

This problem was not generated when CIS (Firewall) was uninstalled. Possibly, CIS also regarded the error in starting and PC operation as whether it is the cause, and wrote it in the forum.
Incidentally, the problem was not generated when it was COMODO (3.0) before CIS. The contents of the detailed blue screen are written below.

0x1000007e (0xc0000005, 0x804f24fe, 0xbacffa68, 0xbacff764)

#2

Quick Question

are you in a virtual box?

CG

#3

Thank you for the reply.
The environment in which the phenomenon happens is not VirtualBox.

The environment to which trouble occurs is as follows.

PC1
OS:WindowsXP Professional SP3
CPU:Intel Core2 Duo E6600(2.4Ghz)
MEM:2GB
HDD:160GB×2
VIDEO:Geforece 7600GS

PC2
OS:WindowsXP Home SP3
CPU:Intel Pentium4 3Ghz
MEM:1GB
HDD:80GB×2
VIDEO:Geforece 3 series

The phenomenon did not occur when having tried with VirtualPC.

#4

Thank You For Giving Out Info :slight_smile:
Can you attach your Dump File?

CG

#5

Thank you for the reply.

Also after updating CFP (3.0.25.378), it turned out that the same error comes out. A version is the 3.5.55810.432 [ same ] as the version to which the error took place by Firewall of CIS.

Although a dumping file is attached, it is a thing of the error which occurred when it rebooted after updating CFP.

[attachment deleted by admin]

#6

I’m going ask you to post the following

* Windows Version/Bit and Service Packs
* Your realtime Antivirus/version,Spyware remover/Version, other Security Software/Version
* Affected Driver/Software and Version (if the bug doesn't affect window itself)
* Brief description of the problem (Attach Diagnostic report or crash dumps if needed)
* Steps to reproduce the bug (if applicable)

Attach The Minidump as well

In The Following Board: Comodo Forum

I Thank You at

CG

#7

I’ve moved your post to here https://forums.comodo.com/bug_report_cis/bsods_please_add_your_minidump_files_here-t26981.0.html;msg220992#msg220992
Thank you,

CG

#8

Thank you very much here.
Solution of this problem will be desired early also for one day.

#9

I have the same issue - iTunes causing a BSOD connected with cmdguard.sys

I have posted crash dumps here

https://forums.comodo.com/bug_report_cis/bsods_please_add_your_minidump_files_here-t26981.0.html;msg238741#msg238741

#10

Confirmed - after uninstall of Comodo, no more BSODs.

#11

I have had BSOD’s with this number. Unfortunately it doesn’t state an error name nor a file that may be causing the problem. Always assumed it would be CIS. It happens both on XP and Vista for me.