Blank alert box (V4.0.135239.742 X32)

Problem description: The appended almost blank alert box appeared. Shortly after cancelling, a correctly filled in alert box appeared. I append the latter too just in case they were for the same software.

  • Your Operating System (32 or 64 bit) and Service Pack revision: XP SP3 32 Bit (Pentium 4 CPU 3Ghz, 4Gb RAM)
  • Other Security and Utility Software Installed: See appended config report for details. Usually: Comodo - CIS, CVE, CIV, CLP, CSE, CAS, IVault; Other- Filezilla, Wallwatcher, Sony Ericsson PC software, Actual Window Manager, Routerstats, Revo, Process Explorer, Google Desktop, Process Tamer, Process Explorer, Kiwi Syslog, Idrive, Clipmate, Hotspotshield, Stuffit
  • Step by step description to reproduce the issue: Cannot reproduce.
  • How you tried to resolve the problem: N/A
  • Upload Memory Dumps on crash if you encounter any: N/A
  • Attach screenshots to your posts to clarify the issue further: N/A
  • Virus database version: N/A
  • Any other information you think that might be useful. CIS settings: See appended config report for details.

[attachment deleted by admin]

Hi mouse1,

Please, check your Event Viewer regarding alerts (memory/hdd/etc. issues) and try to change your graphics card’d driver.


Thanks for your help.

No relevant alerts I am afraid. (One COM+ error but a day before this Alert occurred).

Not sure how to ‘change’ display driver - do you mean look for updates. Before I do this could I ask if you are sure this relevant? Happy to try if so…

Please note that image appears to show Alert box containing non-printable character in place of a file name, so it’s most likely a CIS bug? Confused background is just what I grabbed with the screen grabbing software. Also that this has occurred first with CIS4 release version (not CIS3 or preceding Beta’s and RCs).

Best wishes


“you are sure this relevant” ~ graphics related and i had blank/strange alerts with other and older applications when:
a. my graphics card had problems (cooling and other hardware issues);
b. i had to update the driver: yes, try to update, please - but you can also test your graphic card with some tools;
c. memory problems (low memory - can be virtual hdd - or bad memory unit) - simple scandisk&memory tester;
So i can say i think it is. Also, this shouldn’t be a CIS problem as no one else reported such problem so far.

That’s fine, thanks for your help Ark

I’ll do a graphics card driver update. Memory and HDD are fine, and capacious.

If you can specify some tools for testing I will use those - but its a pretty basic graphics card - X300 or something pretty primitive & old.

Best wishes


Hi Ark

Well graphics driver is up to date as far as Dell is concerned. There are further updates from ATI but they come with health warnings about use on XP - apparently the new ‘computing abstraction layer’ which sounds fundamental, does not work properly under XP, leading to video files being truncated. The old XP-> vista driver transition problem no doubt.

So I think it would be best to leave this as a possible (but not confirmed) bug, unless you have any more suggestions, and see if it recurs or if anyone else happens across it!

Can’t chase them all down, more’s the pity. But thanks very much for your help.