Backup "User Settings" requires Password on restore?

Help - CB
1

Did a “User Settings” backup with no password.
A restore of the .cbu file that resulted is requiring a password.

huh?

Thanks

2

Hi

Is this problem reproducible?
This can be caused by selecting an invalid backup file or if the backup was unexpectedly aborted.

3

Yes, completely reproducible with properly completed backups.
I also tried doing a backup WITH a password, and, when I tried to restore it WITH the password, it failed.

Should I uninstall and reinstall?

4

Hi

Please go to Settings TAB and try “Diagnostics” to see if the program is installed correctly.

We need to do some further investigation.
What file system do you have (NTFS/FAT32/…)?
Please backup a small file (for example, a text file) without password.
Then backup the same file with password “test”.
Email me the resulting .cbu files and I will let you know the results.

You can then try to reinstall to see if the problem persists.

Thanks

5

I discovered that the problem was related to WHERE I was backing up the files to.
I was selecting an USB thumb drive as the destination location. If I choose a local drive, there is no issue.

But, why should an external device be a problem? I use this stick for my other backups with no problem.

Please advise.

Thanks