Application Agent turned off

Learn about Computer Security Virus/Malware Removal Assistance
#1

I denied a program from running. It was called rtbyf.ohk. When I denied it , my Application Agent shurt off. I think this is a Trojan Horse virus because when I delete it it comes back in the same place about 5 seconds later. I cannot access my system restore and I cannot open a command window normally. I downloaded a command window unhooker from Symantec but even that cannot open a command window. I want to turn the application Agent back on. How do I do this. I also would like to remove the virus but cannot even do the first steps of turning off the restore and then opening a command window to clean my Registry , Sys.ini and Win.ini.

So first how to turn the application agent back on?
Second , how to get rid of the virus

thanks in advance for any help

#2

Start with What to do if you’re infected - eXPerience Rev.2 and see if that helps or not.

#3

superanti sprware will not update. It asks me to check the firewall but the firewall is not running.

#4

Do the other programs get updated?