Anti-virus freezes on computer scan

I am using CIS 3.13121240.574 DB ver3313, on Dell Inspiron 1525, Vista Home Premium. Each timeI ran a scan it would freeze computer. The first time it was on a Dell Webcam file (I didn’t save the file name, but it was a gif file), the second on a Creative Live Cam file. Excluding the folders containing the offending files allowed virus scan to complete successfully. Unfortunately, I can’t be more specific. But hopefully this is helpful

I found the event log for the Creative file crash - it is below:

Log Name: Application
Source: Application Error
Date: 12/20/2009 5:37:55 PM
Event ID: 1005
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: JSRothburd-PC
Windows cannot access the file C:\Program Files\Creative\Creative Live! Cam\Live! Cam Avatar Creator\Templates\CrazyTalk 4 Template\Teeth\07_Teeth_normal_G.pak for one of the following reasons: there is a problem with the network connection, the disk that the file is stored on, or the storage drivers installed on this computer; or the disk is missing. Windows closed the program COMODO Internet Security because of this error.

Program: COMODO Internet Security
File: C:\Program Files\Creative\Creative Live! Cam\Live! Cam Avatar Creator\Templates\CrazyTalk 4 Template\Teeth\07_Teeth_normal_G.pak

The error value is listed in the Additional Data section.
User Action

  1. Open the file again. This situation might be a temporary problem that corrects itself when the program runs again.
  2. If the file still cannot be accessed and
    • It is on the network, your network administrator should verify that there is not a problem with the network and that the server can be contacted.
    • It is on a removable disk, for example, a floppy disk or CD-ROM, verify that the disk is fully inserted into the computer.
  3. Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER.
  4. If the problem persists, restore the file from a backup copy.
  5. Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard disk, contact your administrator or computer hardware vendor for further assistance.

Additional Data
Error value: C0000185
Disk type: 3
Event Xml:



C:\Program Files\Creative\Creative Live! Cam\Live! Cam Avatar Creator\Templates\CrazyTalk 4 Template\Teeth\07_Teeth_normal_G.pak
COMODO Internet Security

I get something similar - after doing 100k files or so, the Comodo antivirus gets stuck on a file and won’t proceed to the next one. This happens each time I do a scan, though the details may vary.

When I try and end the program, it won’t close, even when using Task Mgr to do it, or closing the main program window.

version 3.13
serial no.

It’s a known problem. Try excluding the offending file(s). That’s the only workaround I know.

I don’t think the file then scan stalls on matters… It has stalled a couple times on me and each time it was on a different file.

Please read this for more info:

I also had that problem,

what kind of file is it,
.exe .dll .com .txt

you can right click on the file and click on “properties”
it’ll tell you what kind of file it is

Can you upload that file that it’s stuck on and post the link to it

As I said, it doesn’t stall on any particular file type. It has stalled on .BMP, .EXE, .TXT, amongst others that I forget about… :-\

I’m still having the problem. When it freezes, the computer runs ultra sluggishly. And you can’t stop cmdAgent from the Task Manager’s Services tab (access denied). You have to open up Services from Administrator tools (or maybe from elsewhere, haven’t tried…) then click on Services and then Stop the I.S.H.S. service. It takes quite awhile…

It’s terirbly annoying, I’m thinking of uninstalling, never to reinstall. I’ll just use Windows Firewall and Defender.

May be ditch the Comodo AV and keep the firewall with D+? You can try Avira. That will be a kick ■■■ combination that will totally own Windows Firewall and Defender (Defender only looks for spyware; Avira will look both for virus and spyware).

Finally, I ditched Comodo altogether…

Installed Avast. Using Windows 7 Firewall & Defender.

So far so good… :slight_smile: