All "Global Rules" automatically deleted

Comodo Internet Security - CIS Incomplete Issue Reports-CIS
1

All “Global Rules” automatically deleted

1 Like
2

Hi 5Lqep,

Thank you for reporting.
Could you please provide us the below details:

  1. Windows Version & CIS version.
  2. Can you reproduce the problem & if so how reliably?
  3. If you can, exact steps to reproduce. If not, exactly what you did & what happened.
  4. Any software except CIS/OS involved? If so - name, & exact version.
  5. Is there anyother security product installed on your machine?
  6. Any other information, eg your guess at the cause, how you tried to fix it etc.
  7. If possible, any related screenshots.

Thanks
C.O.M.O.D.O RT

1 Like
4

Hi 5Lqep,

Thank you for providing the requested information.
We will check and update you.

Thanks
C.O.M.O.D.O RT

1 Like
6

Hi 5Lqep,

Thanks for the information.
We have reported to the team.
We will keep you posted.

Thanks
C.O.M.O.D.O RT

8

The same thing has happened to me on 3 occasions as well. It is visible from the size of the configuration that suddenly is smaller than the one before. However, re-saving the (same) configuration immediately after noticing the disappearance automatically brought the global rules back again, so it seems to be connected with a temporary, but consistent glitch in the rules database. Before I noticed this behaviour, I restored the configuration update I make every day.

9

Hi infosec,

Sorry for the inconvenience.
We are aware of this issue and team is working on it.
We will keep you posted.

Thanks
C.O.M.O.D.O RT