Without knowing the domain this relates to I cannot look the order up on our system.
I can tell you that in order to issue a fully validated certificate to any customer they must pass two stringent checks.
First, they must be registered with the proper business registration in the country they operate.
Second, they must own the domain for which they are applying for an SSL certificate for.
We do not however do checks into how they run their business, the products, or how good they are at delivering the products they provide.