???
Hi,
Today I have had to uninstall Comodo CIS 3.9 (Defense & Firewall) off two laptops (family and friend).
Both have Windows XP Home. One uses Avast AV and other Comodo AV.
They use Embroidery Sewing Machine software for creating and editing embroidery designs - 3D Creative Suite - and there is one module that has the problem. The program uses an Aladdin Knowledge Systems dongle for software protection. The dll file that is reported as having the problem is a Lead Technologies dll that the system must use or it won’t open at all.
The digitizing module allows the creation of a ‘can’ file which is a type of graphic / stitch design file that contains the instructions for creating the actual ‘vp3’ embroidery file. The ‘vp3’ file save works, but the design creation ‘can’ file crashes the digitizing module every time the file is saved. It will save a ‘0’ empty file, but as soon as any graphic data is entered the problem occurs.
Before identifying Comodo as the culprit I completely uninstalled / reinstalled the program, ‘repaired’ Windows, checked file permissions, and added all the exe and dll files as ‘safe’ in Comodo. This has been an on-going problem since at least the beginning of April, but I was able to overcome it by replacing the ltfil12n.dll by the original as I assumed it must have been corrupted. This time nothing worked and as a last resort I uninstalled Comodo and bingo! everything works as it should.
This is the entry from the Event Viewer.
Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 1/07/2009
Time: 12:05:55 p.m.
User: N/A
Computer: FUSCHIA
Description:
Faulting application 3ddigitizing.exe, version 7.0.0.0, faulting module ltfil12n.dll, version 12.0.0.11, fault address 0x0000c5d5.
For more information, see Help and Support Center at Microsoft Support.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 33 64 64 ure 3dd
0018: 69 67 69 74 69 7a 69 6e igitizin
0020: 67 2e 65 78 65 20 37 2e g.exe 7.
0028: 30 2e 30 2e 30 20 69 6e 0.0.0 in
0030: 20 6c 74 66 69 6c 31 32 ltfil12
0038: 6e 2e 64 6c 6c 20 31 32 n.dll 12
0040: 2e 30 2e 30 2e 31 31 20 .0.0.11
0048: 61 74 20 6f 66 66 73 65 at offse
0050: 74 20 30 30 30 30 63 35 t 0000c5
0058: 64 35 0d 0a d5…
I have attached a copy of the DrWatson error report for April 09
I always recommend Comodo especially to people who are not long time users who really need reliable worry-free protection so hopefully this is not going to be a show-stopper for them.
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