Login, and it gives you two options. One for certificates and such, the other for security software. Go with the security software route, and then it gives you an option to purchase a new licence. Close to the bottom of the list in the dropdown of what product you want to licence is the option for the 10 free seat CESM product.
If you’ve never logged in there before, just create an account. Then use it again when you’re getting close to expiry next year.
Under the “New Installations – Professional Edition” heading, it still says they’re free, and will be forever. And considering that I still have the option of registering them on my account, I think you got a reply from someone who doesn’t exactly know the product line.
You are right - it does say that on the website. However, there is nowhere on that same website to download the 10 free licenses. They are not listed under the Buy Now link, and are not listed under the 60 day free link. If I wanted the 10 free license, I do not know where on that site I could download it.
Check that link I already posted. Even when I’m not logged in, it shows up in the dropdown menu, fourth from the bottom. It allows you to create an account at the same time as getting the licence key, or, if you already have one and are logged in, it doesn’t ask for any of that.
I remember having a bit of trouble when I first started using Comodo figuring out how to activate the 10 free licences. So, I bookmarked the page after signing up for an account, and haven’t had any problems since.
■■■■, yes. I remember seeing that error when I was trying to register it a year or so back. It isn’t what you’re thinking, though, because I’d never subscribed on that account before, and I did…something…to fix it; it didn’t involve contacting Comodo, though. Let me take a look and see if I can replicate.