CCE won't update database anymore

Comodo Cleaning Essentials + KillSwitch & Auto Help - CCE
1

i’ve been using CCE for a while now and never encountered this. the database just won’t update anymore. and i don’t mean “no available updates”. i’m trying to run a smart scan and it seems to download updates and applying them, then when it’s almost complete (90%) it says “cannot access virus signature database server” and gives me the option to either skip, exit or retry which ends the same way.
i was hoping this was only a one-day malfunction or something but it keeps happening for about a week now. only once the update was successful after i re-downloaded CCE but the problem returned. at least another 3 failed attempts while i’m typing this message. :frowning:

any idea why and how to fix it?

UPDATE
i now see i can only get CCE to complete an INITIAL update (if i unzip & open the original “cce.exe” file), but not after that.
still quite odd.

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2

Thank you for your report, I will try it on my local machine. Could you tell me which the CCE version is?

3

I have tried for several times, and the problem is reproduced on my computer at last. Then I will submit this ticket and our devs will resolve this problem as soon as possible. Thank you again for your report.

4

thank you for replying. version is 2.5.242177.201

5

There is also a problem. Because in my many tests, only 2 times it failed to update, but most times it is updated successfully. Could you please check your network?

6

there’s still no change, i still can’t update cce unless i unzip the original downloaded archive.
and what should i check on my network exactly? i don’t know much about that. i do know i don’t have any other issues with it.

7

Ok. Our devs will ensure this problem, and in the newest version, this problem must be resolved.

8

Will the update be for the version that is used in Comodo Internet Security suite? Or will there also be an update for the stand alone version?

9

I have the stand alone version 2.5.242177.201 and this problem is still happening in 2015.

I tried updating the bases.cav file manually and it still gets stuck at 90% saying it cannot access the virus signature database.

I have completely disabled my firewall and all other security to make sure the problem is not on my end. This is a problem with CCE.

What happens next will determine if I continue to use this product. Thank you.