COMODO BackUp 2.1.118414.11 BUG REPORTS

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1

Please post all bug reports & BSOD’s here.

Be sure to include:

  • Your Operating System (and whether it’s 32bit/64bit);
  • Other Backup & Security Software Installed;
  • How you produced the problem;
  • How you tried to resolve the problem;
  • Screen-shots with the error (if any);
  • Post Memory Dumps on crash if you encounter any;
  • file system (FAT32/NTFS/…)
  • All log files;
  • does Diagnose in Settings tab says the application is installed correctly?
  • Any other Additional Information;
2

I use: Windows XP 32-bit
I use: Avast Antivirus, Spybot, Ad-Aware, Zone Alarm.

I tried to do a synchronization backup on my two external storage drives.

It appeared to backup all of the files and folders I specified, but afterward, this backup wasn’t listed under the history as occuring. Like with the previous version of Comodo Backup, the log is a bunch of unreadable characters. When I choose the “schedule option,” my synchronized backup can only be deleted. The “Run now” and “edit” buttons are light gray and unable to be clicked on.

Is not being able to choose the “edit” and “run now” options on a synchronized backup normal? I don’t know, since I am new to using Comodo.

File system is NTFS.

Diagnose was ran and confirmed a successful installation of the program.

3

I try to do a whole disk backup or just a files and folders backup to an external USB hard drive (E:/NTFS). But I cannot get past the first couple of steps.

I created a folder in my external drive called ‘Comodo Test’ to hold the backup files, but whenever I try to do a backup job, I get the error message ‘Invalid file name’ and I cannot go past Stage 3. (see screenshot).

I had the same problem with the previous version, so I uninstalled that and installed this latest version. But the problem is the same. What’s going on?

If the backup format is ‘Simple Copy’ then this error message does not appear and I can copy normally. It is only when ‘CBU file’ is selected that this error occurs. But I want to copy in the CBU format, not just the Simple Copy format.

Using: Vista 32-bit, SP1.
Avast Antivirus Free.
Comodo diagnostics: installation is verfied.
Log file enabled, but not present in Comodo folder.
Other backup software: Macrium Reflect Free, Cobian Backup, Areca Backup.

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4

Hi anh

Welcome to the forum

You need to put a name after the folder that comes up under destination (in your case E:\Comodo Test<name of your choice>). Once you put in the name of your choice it should work well for you.

John

5

Ah, thank you. It works now. I have some other questions about backup types (full, incremental, diifferential) because I am not sure how Comodo Backup handles those, but I will put that message in another board.

6

Normal Bug:
Check diagnose/repair claims my Task Scheduler is not functioning correctly, and wishes to reinstall.
I don’t think reinstalling CB will repair my Windows Task Scheduler?

  • Your Operating System (and whether it’s 32bit/64bit);
    Win7, x32, Enterprise
  • Other Backup & Security Software Installed;
    None & CIS
  • How you produced the problem;
    Press the Diagnose/Repair button
  • How you tried to resolve the problem;
    N/A
  • Screen-shots with the error (if any);
    N/A
  • Post Memory Dumps on crash if you encounter any;
    N/A
  • file system (FAT32/NTFS/…)
    NTFS
  • All log files;
07.11.2009 13:01:35 Checking if restart is needed... 07.11.2009 13:01:35 No restart needed... OK! 07.11.2009 13:01:35 Verifying your windows version... 07.11.2009 13:01:35 32bit... 07.11.2009 13:01:35 Windows 7 07.11.2009 13:01:35 Windows version check OK! 07.11.2009 13:01:35 Checking Synchronization service... 07.11.2009 13:01:35 Synchronization service OK! 07.11.2009 13:01:35 Checking CBU.exe integrity... 07.11.2009 13:01:35 CBU.exe is OK! 07.11.2009 13:01:35 Checking SynchronizationService.exe integrity... 07.11.2009 13:01:35 SynchronizationService.exe is OK! 07.11.2009 13:01:35 Checking ComodoCrashReport.exe integrity... 07.11.2009 13:01:35 ComodoCrashReport.exe is OK! 07.11.2009 13:01:35 Checking ShellExtension.dll integrity... 07.11.2009 13:01:35 ShellExtension.dll is OK! 07.11.2009 13:01:35 Checking cbufs.sys integrity... 07.11.2009 13:01:35 cbufs.sys is ok! 07.11.2009 13:01:35 Checking BDisk.sys integrity... 07.11.2009 13:01:35 BDisk.sys is ok 07.11.2009 13:01:35 Checking cbunat.exe integrity... 07.11.2009 13:01:35 cbunat.exe is OK! 07.11.2009 13:01:35 Checking if BDisk.sys is working properly... 07.11.2009 13:01:35 BDisk.sys is working properly! 07.11.2009 13:01:35 Checking if cbufs.sys is working properly... 07.11.2009 13:01:35 cbufs.sys is working properly! 07.11.2009 13:01:35 Checking windows task scheduler functionality... 07.11.2009 13:01:35 windows task scheduler is not working properly!
- does Diagnose in Settings tab says the application is installed correctly? NO - Any other Additional Information;
7

Hi

Can you go to Windows Task Scheduler in Control Panel and add a scheduled task?

Is your Windows Task Scheduler service disabled?

Thanks

8

Major Bug:
Scheduling a backup fails on WinXP with error:
An error occurred while setting the schedule. The schedule has not been set.

  • Windows XP Pro SP3, x32.
  • CIS
  • Create a backup with a schedule in it, non of the options is successful.
  • N/A
  • Attached
  • N/A
  • NTFS
  • Does not contain anything regarding this failure.
  • This error happens on all COMODO BackUp 2… versions. COMODO BackUp v.1.0.4.337 works correctly.

[attachment deleted by admin]

9

Synchronized backup still not updating

  • Your Operating System - Vista SP2 64-bit;
  • Other Backup & Security Software Installed - MS Security Essentials;
  • How you produced the problem - tried to produce a synchronized backup;
  • How you tried to resolve the problem;
  • Screen-shots with the error (if any);
  • Post Memory Dumps on crash if you encounter any;
  • file system - NTFS
  • All log files; Where are these located?
  • does Diagnose in Settings tab says the application is installed correctly? - Yes
  • Any other Additional Information ;

When installing this version, rec’d message that the Synchronization ‘something’ was running. So I uninstalled the old version first, but I rec’d the same message when installing. Sorry, didn’t get the exact name of the running program or process.

10

Hi

The file “Diagnose Report.txt” contains some details regarding diagnostics.
What does it says?
Can you go to Control Panel and manually add a scheduled task?

Thanks

11

Yes i can create a scheduled task and it runs fine.
No the WTS is not disabled.

I do run a normal/limited user account with UAC enabled maybe that causes issues?

12

Try to run it with administrator account…

13

Your Operating System (and whether it’s 32bit/64bit): Vista 32 bit

  • Other Backup & Security Software Installed: CIS, Comodo Antispam, Comodo Disk Encryption, Comodo System Cleaner, Cobian backup.
  • How you produced the problem: typing in e-mail datas and clicked test;
  • How you tried to resolve the problem: i couldn’t;
  • Screen-shots with the error (if any): attached;
  • Post Memory Dumps on crash if you encounter any: na;
  • file system (FAT32/NTFS/…): ntfs;
  • All log files:
    “09.11.2009 17:44:06 Creating New Backup…” (that’s all)
  • does Diagnose in Settings tab says the application is installed correctly? YES.
  • Any other Additional Information:
  1. I got a successful message… with empty name and password data!
  2. Providing user name and password and at next step CBU crashes.

Event viewer:
Napló neve: Application
Forrás: Application Error
Dátum: 2009.11.09. 17:44:06
Eseményazonosító:1000
Feladatkategória:(100)
Szint: Hiba
Kulcsszavak: Klasszikus
Felhasználó: n.a.
Számítógép: oldfool2
Leírás:
A hibát okozó alkalmazás: CBU.exe, verzió: 1.0.0.1, időbélyeg: 0x4af185fe, a hibát okozó modul: ntdll.dll, verziószám: 6.0.6002.18005, időbélyeg: 0x49e03821, kivételkód: 0xc0000005, hiba pozíciója: 0x00066739, folyamatazonosító: 0x9fc, az alkalmazás indításának időpontja: 0x01ca615ba7243f7a.
Esemény XML:



1000
2
100
0x80000000000000

8944
Application
oldfool2



CBU.exe
1.0.0.1
4af185fe
ntdll.dll
6.0.6002.18005
49e03821
c0000005
00066739
9fc
01ca615ba7243f7a

Another one:
Napló neve: Application
Forrás: Application Error
Dátum: 2009.11.09. 17:39:15
Eseményazonosító:1000
Feladatkategória:(100)
Szint: Hiba
Kulcsszavak: Klasszikus
Felhasználó: n.a.
Számítógép: oldfool2
Leírás:
A hibát okozó alkalmazás: CBU.exe, verzió: 1.0.0.1, időbélyeg: 0x4af185fe, a hibát okozó modul: unknown, verziószám: 0.0.0.0, időbélyeg: 0x00000000, kivételkód: 0xc0000005, hiba pozíciója: 0x015c840f, folyamatazonosító: 0x11b4, az alkalmazás indításának időpontja: 0x01ca615ad7db370a.
Esemény XML:



1000
2
100
0x80000000000000

8943
Application
oldfool2



CBU.exe
1.0.0.1
4af185fe
unknown
0.0.0.0
00000000
c0000005
015c840f
11b4
01ca615ad7db370a

[attachment deleted by admin]

14
  • Win 7 Pro - 64 bit
  • Comodo Firewall / Defense+, AVG Anti-Virus (latest one)
  • Hooking up my iPod and then when iTunes starts to sync, a few minutes in, the system BSOD’s. I can also get they system to BSOD if I quit iTunes as it’s syncing (be it 2 seconds after it starts or 2 minutes after it starts.
  • UNINSTALLED COMODO BACKUP and it all worked perfectly.
  • No screen shots (BSOD, remember?) but the offending program was CBUFS.SYS

I’m assuming the problem has to do with Comodo Backup and the iPod file system or Comodo Backup is trying to access the iPod in some unkosher manner. Guess I’ll stick to Win 7 Pro’s backup feature until you guys can fix this program.

15

Do you have any memory dumps?
Please post them.
You can find them in “C:\Windows\Minidump”

Thanks

16

Yes, my WTS was disable.
Now I turned on it and COMODO BackUp works correctly.
Thanks!
However as I understand COMODO BackUp 1.04 had internal scheduler. I think it was better decision.

17
Hi

Try to run it with administrator account…

Thanks

Yes this works, logged in as admin user WITH UAC and then i can schedule a backup.
If i try this with a normal user account, with CB “run as administrator” it won’t work.

18

Now I got an error in time back up on schedule (screenshot attched).
Sorry, but I should come back to ver. 1.04.

[attachment deleted by admin]

19

I have also a BSOD when I rename a file on a USB drive and the message is for example :
STOP : 0x0000008E …
CBUFS.SYS - Address 8279cd32 base at 82781000, DateStamp 4aeaa1f6

I have this problem with Windows 7 64, only when comodo is installed.

Have you a solution ?

20

Do you have any “synchronized copies” added?
Can you please post memory dumps in “c:\Windows\Minidump” folder?