Author Topic: Cannot over-emphasize the need for an uninstall tool  (Read 458 times)

Offline Javajunkie

  • Newbie
  • *
  • Posts: 4
Cannot over-emphasize the need for an uninstall tool
« on: June 23, 2017, 12:09:43 PM »
Occasionally a botched Comodo installation will not uninstall properly, leaving the network broken. These instances have cost me hours of time and unspeakable frustration. I'm almost to the point of no longer recommending Comodo to my clients. At least the competitors provide means to pry out their products when things go awry.

Offline BlueTesta

  • Comodo's Hero
  • *****
  • Posts: 210
Re: Cannot over-emphasize the need for an uninstall tool
« Reply #1 on: June 23, 2017, 05:37:56 PM »
Occasionally a botched Comodo installation will not uninstall properly, leaving the network broken. These instances have cost me hours of time and unspeakable frustration. I'm almost to the point of no longer recommending Comodo to my clients. At least the competitors provide means to pry out their products when things go awry.

I have also had this problem, but only 2 times and i have been using it for maybe 3-5 year?
(Note: i often uninsall/reinsall CIS and CCAV, to try RC and Beta builds)

when i was uninstalling CIS/CF the network was broken to,
i had to install CIS again and then it worked fine, so i tried to uninstall it again and then the network worked correctly.

2nd time i had this problem i tried to go to Device Manager and uninstalled the network adapter and rebooted, once the computer booted up again windows started installing the network adapter and after that everything was fine again.
Cruel Comodo Firewall 10.0.1.6258 - Emsisoft Anti-Malware 2017.6.0.7681 - Malwarebytes Anti-Exploit 1.09.1.1403
Windows 10 Version 1703 (OS-Version 15063.483)

Offline Javajunkie

  • Newbie
  • *
  • Posts: 4
Re: Cannot over-emphasize the need for an uninstall tool
« Reply #2 on: June 24, 2017, 01:46:52 AM »
Sometimes that works, but I work on so many machines I run into this problem on a fairly regular basis. Sometimes Comodo will not reinstall. Occasionally, I must reinstall Windows. A removal tool would same much time and solve many problems. I fail to understand why Comodo is unable or unwilling to provide one.

Offline captainsticks

  • Global Moderator
  • Comodo's Hero
  • *****
  • Posts: 11192
    • Comodo Help
Re: Cannot over-emphasize the need for an uninstall tool
« Reply #3 on: June 24, 2017, 07:32:11 PM »
Occasionally a botched Comodo installation will not uninstall properly, leaving the network broken....
Sometimes that works, but I work on so many machines I run into this problem on a fairly regular basis....
Hi Javajunkie,
Do you occasionally or regularly have these issues.  :-\
I have been using Comodo for a long while and have never personally experienced the mentioned issues as far as I recall.
The common factor to reoccurring issues can sometimes be put down to the actions of the user and how they maintain their systems IMO.
If an uninstall leaves a broken network, please see the quote below for an easy fix.

Thanks.
....Sometimes it happens that you can't connect to the internet after uninstalling, using the unofficial clean up tool or trying a manual deinstallation. Then the Inspect driver is still present and needs to be uninstalled.

How to uninstall the CIS firewall driver when it stays present?  Look up the properties of the network connection, select the Comodo Firewall driver and uninstall it. See the attached image.
« Last Edit: June 24, 2017, 08:38:53 PM by captainsticks »

Offline tazruby2000

  • Comodo Family Member
  • ***
  • Posts: 76
Re: Cannot over-emphasize the need for an uninstall tool
« Reply #4 on: June 25, 2017, 02:55:53 PM »
I have had no issues with un-installing CIS or CCAV with the built-in un-installers. I don't think there needs to be a removal as there is a unofficial removal tool. That would be a waste of time and could be spent on making Comodo Dragon / Ice Dragon updated to make it more secure with current version of Google Chrome / Firefox / etc browsers. If I still used Comodo Dragon / Ice Dragon, I would rather have the browsers updated than a uninstall tool when the unofficial one would work for the purpose if problems arise.

Offline Javajunkie

  • Newbie
  • *
  • Posts: 4
Re: Cannot over-emphasize the need for an uninstall tool
« Reply #5 on: June 25, 2017, 05:59:17 PM »
Many of the machines I need to uninstall Comodo from have other issues which have borked the Comodo installation. When everything is OK otherwise there generally isn't a problem. People who work on problem computers professionally DO run into situations where an uninstaller would be a very worthwhile tool. There are occasions where ANY antivirus can use an uninstall tool.

And when was the last time you used the unofficial tool? It's never done the job when I needed it.

Just because one person hasn't had any problem up to this point doesn't mean that others have had no problems.

If someone hasn't experienced this problem yet, likely it's because they haven't worked on many computers with various problems. I've been a tech for a long time. Comodo needs to develop an uninstall tool.

Offline tazruby2000

  • Comodo Family Member
  • ***
  • Posts: 76
Re: Cannot over-emphasize the need for an uninstall tool
« Reply #6 on: June 25, 2017, 08:25:09 PM »
I worked with computers for 25 years. I found the antivirus removal utilities do not work as good as people think. I had Avast installed, I un-installed it and used there clean up tool following the directions. I found leftover folders, files and registry tools. So the clean up tools do not work to remove everything. And yes I have used the unofficial comodo removal tool with the directions and found it doesn't remove everything. The last time I uninstalled, I uninstalled it with built in uninstaller. This was done doing it in windows regular mode, not safe mode. I then check to see if the Comodo Internet Security Firewall Driver was removed from local area connection. Then checked for leftover files and folders, which there was none. I then checked the registry and removed Comodo / Comodo Group registry entries, I found then in 3 locations. I haven't had any reinstall issues without using the removal tool. It would not be recommended to mess with registry if you not sure what you are doing. So again my whole point is that even official clean up tools won't remove everything.

Offline Javajunkie

  • Newbie
  • *
  • Posts: 4
Re: Cannot over-emphasize the need for an uninstall tool
« Reply #7 on: June 26, 2017, 12:26:49 PM »
I've worked in Computers since the days of the original IBM PC, and worked with mainframes as well.

Cleanup tools aren't 100% effective. However, there are cases where the built-in uninstaller won't run at all. Many times a cleanup tool WILL do the job.

If 100% proper operation and effectiveness is the standard, then NO piece of software would be written as no program works properly all the time under all conditions.

Most world-class security suites have cleanup uninstall tools because they DO work in most cases when they are needed.

Comodo needs a separate cleanup tool because Comodo is a world-class internet security suite.

I request the development of an official uninstaller / cleanup tool for Comodo because no world-class security suite should be without one.

Offline Dennis2

  • Global Moderator
  • Comodo's Hero
  • *****
  • Posts: 9214
Re: Cannot over-emphasize the need for an uninstall tool
« Reply #8 on: June 26, 2017, 12:33:50 PM »
I've worked in Computers since the days of the original IBM PC, and worked with mainframes as well.

Cleanup tools aren't 100% effective. However, there are cases where the built-in uninstaller won't run at all. Many times a cleanup tool WILL do the job.

If 100% proper operation and effectiveness is the standard, then NO piece of software would be written as no program works properly all the time under all conditions.

Most world-class security suites have cleanup uninstall tools because they DO work in most cases when they are needed.

Comodo needs a separate cleanup tool because Comodo is a world-class internet security suite.

I request the development of an official uninstaller / cleanup tool for Comodo because no world-class security suite should be without one.
+1

We have been asking for one for years, it would make life a lot easier for everyone :)
Moderator: Aims Forum a friendly place. Any concerns? Please PM me and/or review the Forum Policy 2012Updated.
System: Fedora 25 x64, APF, HTTPS Everywhere, ABP
Centos-6.8 x32, APF, HTTPS Everywhere, ABP

Offline Ploget

  • Comodo's Hero
  • *****
  • Posts: 248
    • Traditional Protection
Re: Cannot over-emphasize the need for an uninstall tool
« Reply #9 on: June 26, 2017, 02:47:07 PM »
 :-TU

+1
Ploget

 

Seo4Smf 2.0 © SmfMod.Com Smf Destek