Author Topic: Problem SENDING Faxes to 866, 877, or 800 numbers  (Read 19333 times)

Offline tennell

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Problem SENDING Faxes to 866, 877, or 800 numbers
« on: May 16, 2009, 12:19:15 PM »
Why is it that Trustfax can send to some faxes and not others? In particiular, when I try to SEND a fax from Trustfax to an 866 fax number, the status remains at qued and the number of attempts maxs out. I am using a compatable file format. The error message is the receiving side does NOT answer; however when I send the same fax from a traditional fax machine, the fax goes through without an issue. Please advise.

Scott

TrustFax

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Re: Problem SENDING Faxes to 866, 877, or 800 numbers
« Reply #1 on: June 04, 2009, 10:26:48 AM »
clicking of the Max Attempts link will open a windows to explain the reason for the fax reaching it's maximum attempts and not going through.
Trustfax allows calls to a toll-free number.
The toll-free number that you are faxing to may be restricted by the owner. the number may be setup to only accepts calls from certain area codes.
Contact trustfax at support[at]trustfax.com and they can troubleshoot the issue and determine if the toll-free that you are sending to is restricting incoming calls.

 

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