I have been a paying subscriber to Trustfax for some years now, and recent changes to the interface have made it steadily less and less usable. I fear I may soon have to seek another alternative, and being a creature of habit, I don't relish that prospect at all.
It used to be that when I put a fax in a queue to send, I could scroll in either Firefox or IE to see the list. A few months ago, the screen was enlarged, and it became impossible to scroll and see anything more than the very top fax in the SEND screen. Resizing the screen does not help.
Now Trustfax interface makes it impossible even to see that first one in IE, as it is beneath the bottom of the window, and neither resizing or scrolling fixes the matter. I can just barely see it in Firefox.
Actually, I dislike changes to what had been a perfectly usable and functional interface, and today, when attempting to upload a document to fax, there had been yet more irritating, time-wasting hoops added to jump through. I already knew that faxes in the SEND queue went off to electron-heaven after 7 days.
Don't make changes to a working interface, especially changes that require more steps and that make it more clunky.
I need to be able to send a few faxes each week without hassle. So I will start looking for alternative faxing services in case you are unable to resolve this issue definitively within the next 4 or 5 days and I am forced against my will to jump ship.
I really don't want to do that, and I really like TrustFax, but if I cannot see the faxes in my send queue, I'm outta here.
Regards,
Alan
