From the beginning.
Yesterday evening I tried to run a new game on Steam.
As always, during the installation CIS showed on the widget that it got sandboxed because it was unknown, and as always I waited for the window that usually poped up asking me if I want to allow it.
Minutes passed and the “Please wait installing” window from Steam was still present on the system but CIS didn’t ask me what it may do with it.
After few more minutes I got impatient and clicked the big green [Secure] button on the widget hoping to get the CIS main window and add it the game as safe manually.
Nothing happend. Minutes passed, clicked a few more options, nothing. CIS was frozen.
Suprisingly my system was not, I could close all my programs running and restart the system.
After the restart I immidiately clicked CIS widget to again bring the main window on, and to my surprise it opened, but from that no options could be chosen. The diagnostics didn’t open, the Quarantine option, Updates, Scanning. I got no response from any of them.
Restarted again, same thing, this time I couldn’t even get the main CIS window to open, although I could slide down/up the widget so that didn’t freeze.
I tried to give it a few more hours, my system wasn’t frozen so I could run the browser and everything that was already secured in CIS, but trying to run an unknown installation/program again froze on the first screen without CIS giving me an option to allow.
Same thing today, I can run everything fine but can’t check on CIS.
I tried to run KillSwitch from inside the CIS folder, no dice.
Until my system doesn’t freeze completely forcing me to do a reinstall I’m on hold, waiting for a suggestion on what to do.
Okay, cool. I would return to Comodo 6. I’ve been using version 7 for 2-3 weeks and had a few errors, but I know how to deal with things if they go wrong. Email one of the mods and they will guide you through how to fill out a bug report.
See with Kaspersky they had a GSI software which generates a report, then is uploaded to their server so you can see if it’s due to Kaspersky (or in your case Comodo) or other errors. I wish Comodo would do something like that.
And how am I suppose to do that when I can’t access Diagnostics and attach a report, nor the configuration file?
Is that the aformentioned “I know how to deal with things if they go wrong” solution?
Of course that will help.
Check my previous posts on these forums.
I had multiple freeze problems with this release that went away after a while and always returned after a clean install.
How does that help the devs solve the problem?
What if this same thing happens in the final release of CIS7?
Should I reinstall it over and over again after every freeze, or again go back to CIS6 then?
My system runs perfectly since months. I had recently ran multiple program checks for viruses/trojans/rootkits/etc.
I’m pretty sure this is a problem with COMODO and I want to make sure it doesn’t happen again, not run away from the problem like a baby.