xpssvcs.dll stops Comodo AV scan

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1

I have an Dell Intel computer, which has folders

C:\5e513701c477e03a37cfb6697d2955\amd64

on it, with this file “xpssvcs.dll” in it. It appears to be for printer drivers. Comodo AV gets hung on this file “xpssvcs.dll” and will not finish scanning. If I tell it to stop scanning, it continues to scan. To stop the scanning, I have to shut down and reboot by turning the power off the computer to stop the scan. Any ideas how to finish the scan? Comodo says 1 threat is found, but since it won’t finish the scan and I can’t stop the scan, I can’t tell what the threat is.

Is the difference in hardware between Intel and Dell machine code stopping the scanning? I’m not sure what is going on.

Thanks for any help.

2

Usually that means that the Comodo Internet Security Helper service has crashed. Go to Control Panel → Administrative Tools → Services. See if the service has stopped. It is has start it again. Does that help?

This also means you found a bug. Please consider filing a bug report in the Bug Reports - CIS board following the format as described in FORMAT & GUIDE - just COPY/PASTE it!.

Also follow How to determine which file is causing a manual scan to hang to determine what file was causing the scanner to be hung. Please add this information to your bug report.