The short version for this bug report
Problem: After installing Comodo Internet Security (6.3.294583.2937) for the first time (no previous installation of Comodo CIS or Comodo firewall) on Windows XP Professional SP3, indexing for the Microsoft Windows XP powertool search program Windows Desktop Search 4.0 and for MS Office Outlook 2007 will not run and will not start from the Services menu in Windows XP
WORKAROUND:
Exit Comodo Internet Security->Reinstall the Windows Desktop Search 4.0 program (available freely from Microsoft…DO NOT uninstall the previous installation)->Start Windows Desktop Search 4.0 from the XP start menu
Service should be restored and on reboot indexing will autorun as normal, provided it has been selected to autorun, which it should be by default with the reinstall. If you had saved locations, they should still be there, but they will need to be reindexed. If you have Office Outlook 20XX, indexed searches will be restored as soon as your mail has been indexed…
The long version for this bug report
System:
HP DC7700
Intel E6400 core 2 duo 2.13 GHz
4 GB DDR 2
HD 1: Seagate Sata 250 GB
HD 2: Seagate Sata 250 GB
HD 3: Seagate USB 120 GB
Nvidia Quadro NVS290
On Windows XP Professional SP3. Windows Desktop Search 4.0 Indexer and Outlook 2007 indexed searches fail to start and generate error messages when the programs are started either as autoruns on boot or from the start menu of XP. Both searches yield no results. This began immedidately after installing Comodo Internet Security 6.3.294583.2937. Here are the error messages:
- Waiting to receive indexing status (System Tray notification)
- The instruction at “0x6001b35d” referenced memory at “0x0b6c1000”. The required data was not placed into memory because of an I/O error status of “0x00009c”. Click on OK to terminate the program. Click on CANCEL to debug the program. (Gray error message box)
Tried starting the service from the services dialog, but it will not turn on. Windows Search Indexing service turns on and then the error box pops up. It says it’s running, but it does not appear in Task Manager. Starting Indexing Service in the services dialog generates a different error message that says “Could not resume the Indexing Service on Local Computer. Error 1053: The service did not respond to the start or control request control in a timely fashion.” I also attempted to create exclusions in the Comodo firewall by using the “Allow Process” from the Firewall Task View of the main menu for the following processes (path not shown here…I can provide them if necessary):
cisvc.exe
WindowsSearch.exe
SeachIndexer.exe
SearchProtocolHost.exe
SearchFilterHost.exe
Outlook.exe
After closing and reopening the Services dialog in Windows XP, the Windows Search service, which did appear to have started is off, and the Indexing service is shown as paused. Starting them again is yields no positive results. Also tried disabling the firewall, testing, and then restarting and testing again, but still indexing will not run.
Even exiting Comodo Internet Security, testing, and restarting and testing does not resolve these issues.
WORKAROUND:
Exit Comodo Internet Security->Reinstall the Windows Desktop Search 4.0 program (available freely from Microsoft…DO NOT uninstall the previous installation)->Start the program from the XP start menu
Service should be restored and on reboot indexing will autorun as normal, provided it has been selected to autorun, which it should be by default with the reinstall. If you had saved locations, they should still be there, but they will need to be reindexed. If you have Office Outlook 200X, indexing will be restored as soon as your mail has been indexed…