Why selected acknowledgement?

Comodo Internet Security - CIS AV False Positive/Negative Detection Reporting
#1

When I submit a False Positive file through the web interface, I get a ‘FP fixed’ message, mostly on the next day on my email.

But, when I submit viruses through this interface no 'definitions added; message is given (though I have submitted them many times - sometimes risking my own security as some of them needed CIS to be turned off to stop heur to pick it up before submitting etc.).

I have no problems as far as CIS updates itself. But why a selective acknowledgement?

#2

Hi layman,

Thank you for your submissions! We treat the false-positives with the highest priority therefore email is sent each time a FP is fixed. We will send a response email for malware submissions as well in the near future.

Thanks and regards,
Ionel

#3

Thanks a lot. And that was not a complaint but just a curious question as I never received a definitons added message though those were actually added within 2-3 days. Please keep up the good work. I shall continue to submit them whenever I encounter any [even with risking myself by turning off AV and giving Defense+ the command when required!].

Thanks once again.

#4

Is there also a way to disable those mails ? I’m flooded at the moment…

eXPerience

#5

Hi eXPerience,

If you do not want to receive response emails when reported FPs are fixed, please state this in the comments field.

Regards,
Ionel

#6

could it be possible to add a checkbox next to the e-mail for it in the future ?

thanks,
eXPerience

#7

We will consider this for a future improvement. I think it’s a good idea. :-TU

Thanks,
Ionel