The proper and questionable answer, copied from the site and eula.
Responses:
Why would you pay for something that 1.) allowed malware or a virus to be installed.
2.) Allowed remote connections outside of comodo’s software and techs to connect and manipulate your pc without warnings
3.) Ignored malware/viruses During the software’s scans and when geekbuddy and others were contacted.
4.) forces you to pay to remove or even look for viruses/malware.
5.) only covers you if you have paid and can connect to the internet, funny most malware denies access to the internet!
6.) only covers you if you allow it to be serviced by a ?certified? approved shop?
7.) If comodo doesn’t consider malicous persons or software, to be malicous, you are not covered.
8.) only covers the ammount the customer has already paid to comodo, If taken to a service provider approved by comodo, and repairs exceed this ammount. YOU PAY THE BILL!
Even if i did pay for this software, I would be excluded simply because the machine doesn’t boot, and possibly can’t access the internet. And i probably wouldn’t have a shop near me comodo would approve of. And ammount given would not match what a service rep would estimate as the value of the pc, or the ammount paid to comodo.
So basically to “qualify” your pc would have to be bought the same year you installed the sotware, And not depreciate in value for the next 10 years! And you would have to maintain that subcription. And not have disabled any protections, regardless of the reason, for those ten years! And at no time are you ever actually entitled to $500 in any shape or form. See also, money back gaurantee.
I have continued to use comodo, cause it worked, I continued to work with comodo support and submit problems because i want it to continue to work. The good people on this planet need such things to work and protect them. I only asked about the $500 reimbursement, because it was offered. No other reason. I should qualify, except for the fact that, again, i’m being forced to pay. The only reason my computer is down is because comodo either did not recognize the threats, or ignored them. Sadly i believe it’s a little bit of both. I feel from the responses i’ve gotten recently (except for a few) and actions of geekbuddy’s team. That even if i HAD paid for the software. There would be someone, somehow to denie me what i was promised, yet again. And i’d never get my money back. Knowing this now…I’m very happy i have not paid. Again…I hope this behavior and neglience does not continue, I still hold some hope that this software and community can convince me, and others like me. That comodo is WORTH investing in.
Just because your pc is still working, and mine is not. does not mean you are virus/malware free, you just haven’t found it yet. If it got me, while all protections are on. It is likely your pc’s are also infected. I wish you all the best. And i sincerely hope i am wrong.
$500 Virus-Free Guarantee*
Comodo believes security software companies should stand behind their products, which is why we back Comodo Internet Security Pro 2011 with a unique guarantee. If your PC ever becomes infected, our online technicians will correct the problem at no addition cost to you. To back this up, Comodo’s Guarantee covers your PC with up to $500 for repair costs, should your PC become infected with a virus or malware and we can’t restore you to working condition. With Comodo Internet Security Pro 2011, you get Security, Software, Support plus peace of mind.
To qualify, each
computer must have 1) the minimum requirements to install and run the Product, 2) the
guarantee activated using the license key provided by Comodo, 3) the correct version of CIS
installed on the computer, and 4) a CIS system scan run to verify that the computer is free
from malware. The guarantee does not apply if a computer 1) is unable to access the
Internet, 2) more than one year has lapsed since the date of the Product’s activation by the
original purchaser, 3) the computer has preexisting malware, 4) does not have CIS installed
and operating in the correct functional state. After installing the CIS, you must, on each
computer, a) keep CIS operating at all times in one of 1) Paranoid Mode, 2) Train with Safe
Mode, or 3) Clean PC Mode and b) not disable or remove the CIS. The guarantee excludes
all damage caused by a hardware failure or caused by non-malware software. THE LIMITED
GUARANTEE IS ONLY AVAILABLE TO YOU IF YOU ARE A RESIDENT OF THE UNITED
STATES AND HAVE PURCHASED A VERSION OF THE SOFTWARE THAT INCLUDES
THE GUARANTEE, FREE AND OR TRIAL VERSIONS OF THE SOFTWARE DO NOT
INCLUDE THE GUARANTEE. The guarantee is non-transferrable, and can only be used by
the original purchaser of the Software.
3.2. Limits. The guarantee is limited to the lesser of
(i) The actual cost of the computer;
(ii) An aggregate total of $500 for all claims paid under a single license key, and
(iii) The actual cost of a Comodo specified and authorized third party provider to repair the
computer to an operating condition (“Guarantee Limit”).
The guarantee is limited to repairing the computer over the Internet to an operational state
and excludes all claims for lost or expected profits, lost or corrupted data, lost or deleted
work, or lost or damaged personal files. Comodo does not guarantee against the loss of any
file or information. The guarantee is void if you breached this agreement, failed to follow the
procedures described in this Section 3, or failed to pay any fees applicable to your use of the
Software.
3.3. Claims. If a computer qualifying under Section 3.1 becomes infected with malware you must
Please refer to the provided eula for further information!
