Virtual Kiosk not launching under XP when running Avast 7 [V6][M488]

Comodo Internet Security - CIS Resolved/Outdated Issues - CIS
#1

A. The bug/issue

  1. What you did: launch virtual kiosk
  2. What actually happened or you actually saw: after 6 sec an error window opens "application error : svchost.exe
  3. What you expected to happen or see: open virtual kiosk
  4. How you tried to fix it & what happened: tried to exclude all cis proces from avast monitoring-> no success
  5. If its a software compatibility problem have you tried the compatibility fixes (link in format)?: no
  6. Details & exact version of any software (execpt CIS) involved (with download link unless malware): avast v7.0.1474
  7. Whether you can make the problem happen again, and if so exact steps to make it happen: reset sandbox and click on virtual kiosk - if i don’t reset sandbox nothing happens (no kiosk launching an no error message… nothing


B. Appended Files
0. Diagnostics: Appended

  1. Active process list: Comodo Forum

C. Your set-up

  1. CIS version, AV database version & configuration used: CFW 6.0.02607392674, proactive
  2. a) Have you updated (without uninstall) from from a previous version of CIS: no brand new
    b) if so, have you tried a clean reinstall (without losing settings - if not please do)?:no
  3. a) Have you imported a config from a previous version of CIS: no
    b) if so, have U tried a standard config (without losing settings - if not please do)?:
  4. Have you made any other major changes to the default config? (eg ticked ‘block all unknown requests’, other egs here.): Proactive settings
  5. Defense+/HIPS, Autosandbox/BBlocker, Firewall & AV security levels: D+/HIPS=safe , ASB/BB=Off , Firewall =Safe , AV = Avast is on
  6. OS version, service pack, number of bits, UAC setting, & account type: win XP sp3, admin, UAC=off
  7. Other security and utility software currently installed: Avast V7 without sandbox
  8. Other security software previously installed at any time since Windows was last installed:
  9. Virtual machine used (Please do NOT use Virtual box): no

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#2

Have you uninstalled the behavior shield in avast as well??
I run avast 7 with no behavior shield installed and avast auto sandbox disabled.

but i am windows 8 x64 and it works fine.
try removing the behavior shield in avast if you have not.
I was able to add remove programs and just modify the avast install and remove the behavior shield that way.

#3

nothing new without behavior shield… virtual kiosk still doesn’t work and creates an error with svchost.exe

here’s the cis diagnostic : no problem found

Could it be due to the presence of an external disk on usb ?

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#4

Can you run web browsers sand boxed off the security widget??

“C:\Program Files\COMODO\COMODO Internet Security\virtkiosk.exe” -d

have you tried running the virtual kiosk with the -d command line switch??

#5

Thank you very much for your bug report in standard format. We very much appreciate the effort you have made to document this bug.

We are sorry to trouble you further but there are some items of information missing or unclear in your post

B. Appended files

  1. Full active process list (all processes)

    C. Your set-up
  2. Defense+/HIPS, Autosandbox/BBlocker, Firewall & AV security levels: D+/HIPS= , ASB/BB= , Firewall = , AV =
  3. OS version, service pack, number of bits, UAC setting, & account type: win XP sp3
  4. Other security software previously installed at any time since Windows was last installed:

The reasons we need these items of information, though they may not seem directly relevant to the issue are explained here.

We would be very grateful if you would add these items of information so we can forward this post to the format verified board, where it is more likely to get fixed. You can find assistance using red links in the Format and here. If you need further help please ask a mod. If you do not add the information after a week we will forward this post to the non-format board. If this happens we will tell you how to rectify this if you wish to.

In the current process we will normally leave it up to you whether you want to make a report which includes all necessary information or not. We may remind you if we think a bug of particular importance.

Many thanks again

Mouse

#6

I just checked, I can’t run browsers in sandbox either from the widget…

#7
  1. Full active process list (all processes)
    cf picture below
    C. Your set-up
  2. Defense+/HIPS, Autosandbox/BBlocker, Firewall & AV security levels: D+/HIPS= , ASB/BB= , Firewall = , AV = : CFW in proactive mode / AV= Avast all shields on and sandbox disabled
  3. OS version, service pack, number of bits, UAC setting, & account type: win XP sp3 no UAC and administrator account
  4. Other security software previously installed at any time since Windows was last installed: too many… sorry

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#8

Just to check - is the CIS autosandbox disabled? Or is it the avast sandbox which is disabled.

Also have you tried the recommended security program adjustments here: Comodo Forum

Best wishes

Mouse

#9

Thank you very much for your report in standard format, with all information supplied. The care you have taken is much appreciated by Comodo, and will increase the likelihood that this bug can be fixed.

Developers may or may or may not communicate with you in the forum or by PM/IM, depending on time availability and need. Because you have supplied complete information they may be able to replicate and fix the bug without doing so.

Many thanks again

Mouse

#10

It’s the avast sandbox wich is disabled…

I 've been running avast and cfw for years now without any trouble untill now…

I consider installing window seven on this computer to get rid of that problem and be able to use my 2 favorite security softwares… :wink:

#11

Can you please check and see if this is fixed with the newest version? Please let us know whether it is fixed or you are still experiencing the problem.

Thank you.

PM sent.

#12

Can you please check and see if this is fixed with the newest version (6.2.282872.2847)? Please let us know whether it is fixed or you are still experiencing the problem.

Thank you.

PM sent.

#13

Can you please check and see if this is fixed with the newest version (6.3.294583.2937)? Please let us know whether it is fixed or you are still experiencing the problem.

Thank you.

PM sent.

#14

The devs have not been able to replicate this. Also, as there has been no response so far indicating that the issue is still being experienced, they are assumin that this is fixed for CIS version 7.0.313494.4115. I will therefore move this to Resolved.

If this is still not fixed for you please both respond to this topic and send me a PM (including a link to this bug report).

Thank you.