If a software compatibility problem have U tried the conflict FAQ?: I think no
Any software except CIS/OS involved? If so - name, & exact version:
Any other information, eg your guess at the cause, how U tried to fix it etc: [Mod edit: User tried resetting, rebooting and resetting again, according to link].
Always attach - Diagnostics file, Watch Activity process list, (dump if freeze/crash). If complex - CIS logs & config, screenshots, video, zipped program (not m’ware)
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B. YOUR SETUP (Likely the same for each issue, so you can copy forward)
[ol]- Exact CIS version & configuration:6.0.264710.2708, Proactive
Have U made any other changes to the default config? (egs here.):Yes, Firewall>custom, (in Defense+>File Protection>3rd Party>third party I added \Device\KsecDD)
Have U updated (without uninstall) from a CIS 5?:No, I have clean install CIS 6, but I have upgraded w8 64b from w7 64b
[li]if so, have U tried a a clean reinstall - if not please do?:I did clean install and reinstall many times but Kiosk still does not work, he is still launching, before when I switch OFF HIPS, Kios worked but not now
[/li]- Have U imported a config from a previous version of CIS:no
[li]if so, have U tried a standard config - if not please do:
[/li]- OS version, SP, 32/64 bit, UAC setting, account type, V.Machine used:windows 8 64b pro with WMC, account admin,UAC=ON, virtual machine - Vmware Player and earlier Virtualbox (I uninstalled now)
Other security/s’box software a) currently installed b) installed since OS: a=no b=no
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I’ve edited A.7 and B.7 if you would like to check them. Otherwise its fine.
Did you try removing your protected interface tweak and then rebooting?
If you check your computer for the hidden directory C:\VTroot is there any file in it? If so please take a copy of it, and record the path to it. Then try to delete it, when running as admin. Say if you cannot.
The file ‘fvstore.dat’ is only created after running Kiosk and re-booting the system without resetting the sandbox.
This file is removed on resetting sandbox on my system.
More information here about that file.
Ok, I will try it. But I must reboot PC when I launching Kiosk because when I launch Kiosk he not started and only loading and loading and loading and I cannot switch OFF.
Pondering this, your best chance of a fix is to take a full dump of both virtkiosk.exe instances when Kiosk is hanging. It’s just a right click in Killswitch - files are big though so zip and upload to the cloud and post a link.
I’m guessing the devs may be grateful if you do, as Kiosk hanging has been a fairly persistent problem
Thank you very much for your report in standard format, with all information supplied. The care you have taken is much appreciated by Comodo, and will increase the likelihood that this bug can be fixed.
Developers may or may or may not communicate with you in the forum or by PM/IM, depending on time availability and need. Because you have supplied complete information they may be able to replicate and fix the bug without doing so.